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Csm Developer Jobs (NOW HIRING)

CSM Corporation

Engineering Associate

Waukesha, WI

$19 - $22/hr

Follows CSM high standards of quality to ensure guest satisfaction. Schedule Requirements: Must be ... with the Chief Engineer to understand preventive maintenance, equipment repairs, routine ...

CSM

Hotel Maintenance | Milwaukee Marriott West

Waukesha, WI · On-site

$16.50 - $21/hr

Follows CSM high standards of quality to ensure guest satisfaction. • Learns and demonstrates the ability to maintain property assets. • Works with the Chief Engineer to understand preventive ...

Apex Systems

ServiceNow Software Engineer III

Cincinnati, OH · On-site

$51.75 - $71.25/hr

ServiceNow Software Engineer III Location: Cincinnati, Ohio (Onsite) Duration: 4+ Month Role ... Build and maintain Customer Service Portal and CSM Workspace experiences. * Design and maintain ...

SupportFinity™

Technical CSM

San Francisco, CA · On-site

$136K - $137K/yr

Coordinate across engineering, product, and customer teams * Manage complex technical ... Founding CSM experience or zero‑to‑one startup exposure * 3+ years of client‑facing ...

CSM

Chief Engineer | Courtyard, Lynnwood

Lynnwood, WA · On-site

$35 - $38/hr

This position is responsible for overall engineering operations. Uses leadership skills to drive ... all CSM and brand requirements. • Identifies training opportunities, and provides one-on-one ...

Apex Systems

$39.75 - $54.75/hr

ServiceNow Software Engineer III Location: Cincinnati, Ohio (Onsite) Duration: 4+ Month Role ... Build and maintain Customer Service Portal and CSM Workspace experiences. * Design and maintain ...

SAIC

Senior ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Platform Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Interim ... Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service ...

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Infographic showing various Csm Developer job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 2% Part Time, and 14% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution.

Senior ServiceNow CSM - Now Assist Engineer

VA • On-site, Remote

Science Applications International Corporation
IT Services • 10K+ employees
Learn more about Science Applications International Corporationexternal

$49.75 - $68.25/hr

Full-time

Re-posted 7 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description


Responsibilities:
Customer Service Management (CSM)
  • Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including:
    • Case Management
    • Service Operations
    • Knowledge Management
    • Customer Portals and Experience Components
    • Request and Entitlement Management
    • Digital Engagement and Self-Service capabilities
  • Support customer and mission support workflows that improve case resolution and service delivery
  • Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations
  • Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub

Now Assist Implementation and AI Enablement
  • Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions
  • Configure and maintain AI-powered features including:
    • Case summarization
    • Recommended responses
    • Knowledge generation
    • Search augmentation
    • Conversational experiences and Virtual Agent enhancements
  • Assist with AI operational processes related to:
    • Access controls
    • Data protection and privacy
    • Human review and approval processes
    • AI performance monitoring
  • Participate in testing, validation, and sustainment activities for AI-enabled capabilities

AI Governance and Compliance
  • Follow established governance and security processes for Now Assist and Generative AI capabilities
  • Support activities related to:
    • Responsible AI practices
    • Data classification and handling
    • User access controls
    • Change and release management
    • Audit and compliance activities
  • Coordinate with security personnel, including ISSO/ISSM staff, to ensure AI capabilities comply with Government requirements

Operations and Maintenance (O&M)
  • Support day-to-day ServiceNow CSM and Now Assist operations
  • Monitor application health, performance, and AI feature effectiveness
  • Troubleshoot and resolve:
    • Availability issues
    • Access control issues
    • AI capability issues
    • Integration issues
    • Knowledge and search performance issues
  • Support upgrades, patching, release management, and backup and recovery activities
  • Maintain operational documentation, workflows, and standard operating procedures

Qualifications
Required Qualifications:
  • Bachelors and 9+ years of industry experience
  • Minimum 2 years of ServiceNow experience
  • A Minimum of a Secret clearance is required
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow AI or Now Assist implementation experience
  • Experience establishing AI governance frameworks in regulated environments
  • Experience supporting ServiceNow in DoD, Federal, GCC High, IL4, or IL5/IL6 environments
  • Familiarity with:
    • DoD AI Ethical Principles
    • AI governance and operational oversight processes
  • Experience with large-scale ServiceNow CSM and AI deployments supporting enterprise customers

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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