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Crypto Exchange Assistant Jobs in Texas (NOW HIRING)

Crypto Exchange Assistant information

What is the difference between Crypto Exchange Assistant vs Crypto Customer Support Specialist?

AspectCrypto Exchange AssistantCrypto Customer Support Specialist
Required CredentialsBasic knowledge of cryptocurrencies, customer service skillsSimilar credentials, often with additional certifications in blockchain or finance
Work EnvironmentCrypto exchanges, online platforms, customer service teamsCrypto exchanges, support centers, remote or on-site
Employer & Industry UsageCrypto exchanges, fintech companiesCrypto exchanges, financial service providers
Search & Comparison IntentYesYes

The Crypto Exchange Assistant primarily handles basic customer inquiries and supports platform operations, while the Crypto Customer Support Specialist often deals with more complex issues, troubleshooting, and client relations. Both roles require knowledge of cryptocurrencies and customer service skills, but the specialist may have additional certifications and handle more technical or detailed support tasks.

What are the most commonly searched types of Crypto Exchange jobs in Texas?

The most popular types of Crypto Exchange jobs in Texas are:

What are popular job titles related to Crypto Exchange Assistant jobs in Texas?

For Crypto Exchange Assistant jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Crypto Exchange Assistant jobs in Texas look for?

The top searched job categories for Crypto Exchange Assistant jobs in Texas are:

What cities in Texas are hiring for Crypto Exchange Assistant jobs?

Cities in Texas with the most Crypto Exchange Assistant job openings:

Registered Brokerage Client Service Associate - Pacific Timezone

Alpaca

Dallas, TX • Remote

Full-time

Posted 3 days ago

New


Job description

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows. Candidates must be comfortable working 11:30am - 8:00pm ET.


Things You Get To Do:

  • Assist clients and broker partners by being the first point of contact on service needs and issues

  • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

  • Researching and responding to clients' issues relating to form submissions, transfers, and various other operational items.

  • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

  • Ensure new business paperwork is accurately and successfully submitted.

  • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

  • Ability to independently make decisions within general guidelines

  • Basic understanding of KYC and client onboarding processes

Who You Are (Must-Haves):
  • Excited about Alpaca's mission and what we're building

  • One to two years of experience in the securities industry.

  • FINRA Series 7 license

  • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

  • Must have strong written and communication skills

  • Experience with FINRA, Federal, and SEC regulations

  • Ability to collaborate and work effectively in a remote team environment

  • Must possess the ability to adapt to a changing business and regulatory environment

  • Enjoys challenges and taking ownership of new responsibilities

How We Take Care of You:
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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