Cruise Specialist
Miami, FL · On-site
Provide superior customer service and product knowledge to all Oceania Cruises guests. * Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase ...
Cruise Specialist
Miami, FL · On-site
Provide superior customer service and product knowledge to all Oceania Cruises guests. * Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase ...
Cruise Director
The Dalles, OR · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
The Dalles, OR · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Rochester, NY · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Rochester, NY · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Sandy, UT · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Sandy, UT · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Annapolis, MD · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Annapolis, MD · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Dover, TN · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Dover, TN · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Wheeling, WV · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Wheeling, WV · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Belfast, ME · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Belfast, ME · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Florence, AL · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Florence, AL · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Clarksville, TN · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Clarksville, TN · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Belfast, ME · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Belfast, ME · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Fort Madison, IA · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Fort Madison, IA · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Washington, DC · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
Washington, DC · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
New York, NY · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Director
New York, NY · On-site
These values shape our culture, our service, and our people, guiding us as we work together to ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...
Cruise Services information
See salary details
$31.5K - $39K
13% of jobs
$44K is the 25th percentile. Wages below this are outliers.
$39K - $46.5K
18% of jobs
$46.5K - $54K
10% of jobs
The median wage is $60.4K / yr.
$54K - $61.5K
11% of jobs
$61.5K - $69K
17% of jobs
$72.6K is the 75th percentile. Wages above this are outliers.
$69K - $76.5K
13% of jobs
$76.5K - $84K
6% of jobs
$84K - $91.5K
6% of jobs
$91.5K - $99K
4% of jobs
$99K - $106.5K
1% of jobs
$106.5K - $114K
0% of jobs
$31.5K
$66.3K
$114K
How much do cruise services jobs pay per year?
As of Aug 1, 2026, the average yearly pay for cruise services in the United States is $66,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $75,500.00 per year, depending on experience, location, and employer.
What is the difference between Cruise Services vs Cruise Ship Staff?
| Aspect | Cruise Services | Cruise Ship Staff |
|---|---|---|
| Primary Role | Customer service, hospitality, and onboard guest experience management | Various roles including hospitality, entertainment, technical, and operational duties |
| Required Credentials | Customer service skills, hospitality certifications often preferred | Varies by role; hospitality, technical, or entertainment certifications |
| Work Environment | Onboard cruise ships, interacting directly with guests | Onboard cruise ships, performing specific job functions |
| Employer & Industry Usage | Travel and hospitality industry, cruise lines | Same as Cruise Services, includes diverse roles on cruise ships |
While Cruise Services primarily focuses on guest experience and hospitality roles, Cruise Ship Staff encompasses a broader range of onboard positions, including entertainment, technical, and operational roles. Both work in the cruise industry and require relevant certifications, but Cruise Services emphasizes customer interaction, whereas Cruise Ship Staff covers various specialized functions.
What are the key skills and qualifications needed to thrive in Cruise Services, and why are they important?
To thrive in Cruise Services, you need strong customer service skills, hospitality experience, and usually a background in tourism or hotel management. Familiarity with reservation systems, point-of-sale software, and safety protocols is typically required. Exceptional communication, cultural sensitivity, and teamwork are critical soft skills for engaging with diverse guests and crew. These skills ensure smooth operations, guest satisfaction, and a positive onboard experience in the demanding cruise environment.
How do you get a job working for a cruise line?
To work as a cruise services employee, candidates typically need relevant experience in customer service, hospitality, or retail, and must meet specific health and background screening requirements. Applying through the cruise line’s official careers website or recruitment events is common, and roles often require flexibility for travel and irregular hours.
What are cruise services?
Cruise services encompass the wide range of activities, amenities, and support provided on board a cruise ship to ensure passenger comfort, safety, and enjoyment. These services include housekeeping, dining, entertainment, customer service, excursions, and health and wellness facilities. Staff members in cruise services are responsible for delivering excellent hospitality and helping guests have a memorable vacation experience. They work in various roles such as guest relations, food and beverage, housekeeping, and activity coordination. The goal of cruise services is to provide seamless and enjoyable experiences for guests throughout their journey.
Which cruise is hiring now?
Cruise lines frequently have current job openings for various positions such as hospitality, entertainment, and deck crew. These jobs often require relevant experience, certifications, and the ability to work onboard for extended periods. Job availability varies by cruise line and season, so checking their official careers pages is recommended.
Can I work on a cruise ship at 40?
Cruise services roles on cruise ships are generally open to adults of all ages, including those at 40. Employers often prioritize experience, skills, and certifications such as first aid or hospitality training over age, provided candidates meet health and visa requirements. Age is rarely a barrier if you meet the job qualifications and are physically capable of performing the duties.
What are some common challenges faced by professionals working in Cruise Services, and how can they be managed?
Professionals in Cruise Services often encounter challenges such as adapting to a fast-paced, multicultural environment, handling guest requests efficiently, and managing long working hours while onboard. Effective communication and strong teamwork are essential to address guest needs and ensure smooth operations across departments like housekeeping, food and beverage, and entertainment. Maintaining a positive attitude, staying organized, and being flexible with changing schedules can help manage these challenges and contribute to a rewarding career at sea.
What jobs can you do on a cruise?
Cruise services jobs include positions such as hospitality staff, food and beverage servers, housekeepers, entertainment coordinators, security personnel, and deck crew. These roles often require customer service skills, teamwork, and sometimes certifications like food safety or safety training. Employees work in a dynamic environment with shifts that can include nights and weekends.
What cities are hiring for Cruise Services jobs? Cities with the most Cruise Services job openings:
Full-time
Re-posted 15 days ago
Job description
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
POSITION RESPONSIBILITIES:
EDUCATION:
EXPERIENCE:
KNOWLEDGE & SKILLS:
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
- Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..
POSITION RESPONSIBILITIES:
- Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
- Provide superior customer service and product knowledge to all Oceania Cruises guests.
- Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
- Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
- Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
- Follow-up on available leads and ultimately close all potential sales opportunities.
- Help with projects as requested by the Call Center management team.
- Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
- Perform other job related functions as assigned..
EDUCATION:
- High school diploma or equivalent
EXPERIENCE:
- 0-2 years call center or related travel industry experience.
- Working knowledge of reservation system within a call center environment preferred..
KNOWLEDGE & SKILLS:
- Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
- Strong computer skills, including use of all Microsoft Office products
- Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
- Interpersonal skills to engage all levels within the organization and external customers
- This is to be carried out in person, over the phone or via Microsoft email or instant messaging
- Ability to deliver the level of customer service required to achieve a positive customer experience
- Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
- Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
- Maximize revenue opportunities by offering additional products
- Ability to utilize verbal and written communication skills to communicate with internal and external customers
- This includes sending and responding to email via Microsoft Outlook
- Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
- Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
- Flexible with working any schedule, including late shifts and weekends
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Norwegian Cruise Line Holdings
Sourced by ZipRecruiter