Cruise Process Improvement Jobs (NOW HIRING)

Lead, Pre-Cruise Revenue

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Royal Caribbean International Brand has an exciting career opportunity for a full-time Lead, Pre-Cruise Revenue on the Hotel Operations Team reporting to the Manager, Pre-Cruise Revenue.

This position will work onsite in Miami, Florida -- This position is not eligible for work authorization sponsorship.

Position Summary:

The Lead, Pre-Cruise Revenue will provide pricing and inventory decisions for the Pre-Cruise Planner (PCP) for all products offered on the platform (Beverage, Shore Excursion, Internet, Dining, Spa, Photo, etc.) for the Royal Caribbean International brand. You would play a pivotal part in current and future system enhancements to ensure that the brand is maximizing revenue opportunities. You would be responsible for commercial ownership and execution excellence across all pre‑cruise onboard revenue areas. This role drives strategic planning, pricing and promotion accuracy, team development, and the integration of AI‑enabled tools to scale decision‑making, forecasting, and execution.

Essential Duties and Responsibilities:

Strategic and Commercial Leadership

• Drive the development of annual business objectives for all onboard revenue areas, translating targets into clear strategic plans, priorities, and execution roadmaps.
• Own end‑to‑end commercial health of the pre‑cruise planner, ensuring pricing, promotions, inventory, and product setups perform as intended.
• Develop and maintain pre‑cruise KPI forecasts, proactively identifying risks and opportunities to revenue, conversion, and guest satisfaction.

Pricing, Promotions and Execution Excellence

• Ensure all pre‑cruise planner inventory and product codes are accurate, complete, and up to date across Beverage, Shore Excursions, Internet, Spa, Photo, and Onboard Activities.
• Oversee all pricing changes (promotional and everyday pricing), ensuring accuracy, compliance, and alignment with commercial strategy.
• Finalize and ensure successful execution of promotions, new product launches, and updates to existing products.
• Perform quality assurance on frequent pricing and promotion changes to protect revenue integrity and guest experience.

Analytics, AI and Automation

• Provide actionable reporting and analytics with clear recommendations to increase revenue, improve guest satisfaction, and reduce operational costs.
• Lead the integration of AI‑enabled tools and automation into forecasting, promo setup, reporting, and quality checks to improve speed, accuracy, and scalability.
• Partner with Data Science, AI, and Digital teams to continuously evolve analytical capabilities and self‑service tools for the broader team.

Team Development and Leadership

• Lead, coach, and develop analysts and managers, fostering a high‑performing team that balances strong execution with strategic thinking.
• Set clear expectations, prioritize work, and ensure consistent delivery across competing initiatives.
• Build team capability in analytics, commercial decision‑making, cross‑functional communication, and emerging AI tools.

Cross‑Functional Collaboration

• Collaborate closely with Legal to develop and maintain appropriate terms and conditions for new offers and changes to existing products in the pre‑cruise planner.
• Communicate current offers and priorities to international markets, ensuring alignment to targets and timely execution.
• Partner with Marketing, Digital, Operations, and Shipboard teams to ensure offers are positioned, executed, and supported effectively.

Ad Hoc and Continuous Improvement

• Lead ad hoc analysis and problem‑solving as business needs arise.
• Continuously identify process gaps and opportunities to simplify, standardize, and automate workflows.

Qualifications, Knowledge and Skills:

• Bachelor’s degree required; four to eight years related financial and business analysis experience and/or training; or equivalent combination of education and experience.
• Possess strong written and verbal communication skills and be able to work effectively with all levels of operational personnel.
• Exceptionally strong computer and analytical skills to include experience using Word, PowerPoint, and advanced level Excel.
• Knowledge of Hyperion, SQL, Essbase and business intelligence tools preferred.
• Strong attention to detail.
• Willingness to accept immediate product and project responsibility.
• Ability to successfully operate in a team environment.
• Excellent interpersonal skills and demonstrated professionalism.
• Ability to manage multiple projects and responsibilities at once.

Physical Requirements:

• While performing job functions a person in this position is regularly required to sit, stand, write, review and type reports, compile data, operate a computer, communicate, listen, and assess information.
• A person in this position may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds.
• A person in this position is occasionally required to walk to the dock, ascend and descend the vessel.
• A person in this position may periodically travel domestically or internationally.
• Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodations to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.