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Cruise Manager Jobs in Park Ridge, IL (NOW HIRING)

Mayflower Cruises & Tours

Inside Sales

Lisle, IL · On-site

... Cruises & Tours. The position is charged with working alongside the sales team to take reservations, service inbound calls, manage service issues, coordinate the production of marketing materials ...

Mayflower Cruises and Tours

Inside Sales

Lisle, IL · On-site

... Cruises & Tours. The position is charged with working alongside the sales team to take reservations, service inbound calls, manage service issues, coordinate the production of marketing materials ...

Hornblower

Server - City Cruises Chicago

Chicago, IL · On-site

$17.35/hr

... options, cruise route and points of interest. * Be prepared to begin work at the scheduled time ... Ability to communicate effectively with guests, crew members, and management in person and via ...

Mayflower-Cruises-

Air Department Manager

Lisle, IL · On-site

$75 - $110/hr

Lead Air Operations for a Global Travel Company Mayflower Cruises & Tours, a premier escorted tour operator and division of Scenic Group , is seeking an experienced Air Department Manager to oversee ...

New

Hornblower

Captain Hourly- City Experiences

Chicago, IL · On-site

$28 - $38/hr

Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts ...

Miller Cooper

Sales Manager

Chicago, IL · On-site

$125K - $150K/yr

Cruise Lines, Ship Chandler, Border Shops), Hospitality, Military, and College Bookstore retailers ... Effectively manage trade investment and gross-to-net activities with assigned customers including ...

Hornblower

Marketing Manager

Chicago, IL · On-site

$70K - $75K/yr

... City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and ... The Marketing Manager develops and executes localized marketing strategies that drive revenue ...

Jetset With J

Remote Travel Specialist

Chicago, IL · Remote

$35K - $65K/hr

Responsibilities * Assist clients with booking vacations, cruises, hotels, resorts, tours, and ... Self-motivated with the ability to manage your own schedule * Professional attitude and willingness ...

Posted today

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Cruise Manager information

What is a cruise manager?

A Cruise Manager oversees the daily operations and guest experience on a cruise ship or river cruise. They coordinate with various departments, manage staff, and ensure high levels of customer satisfaction. Their responsibilities include organizing excursions, handling guest concerns, and ensuring smooth logistics throughout the journey. Strong leadership, problem-solving, and hospitality skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a cruise manager?

To thrive as a Cruise Manager, you need experience in hospitality management, excellent organizational skills, and a strong understanding of guest services, often supported by a degree or relevant background in tourism or hospitality. Familiarity with cruise management software, reservation systems, and safety protocols such as STCW certification is typically expected. Exceptional leadership, problem-solving abilities, and proactive communication help a Cruise Manager lead teams and ensure seamless guest experiences. These skills ensure smooth operations, high guest satisfaction, and compliance with maritime regulations in a dynamic, travel-focused environment.

What are some of the main challenges a cruise manager may face on the job?

Cruise Managers often encounter unique challenges such as coordinating complex logistics for shore excursions, handling unexpected guest issues, and managing large, multicultural teams on board. The role requires quick decision-making and adaptability, especially when dealing with last-minute itinerary changes due to weather or port restrictions. Additionally, maintaining high service standards across multiple departments can be demanding, but it offers opportunities to build valuable leadership and crisis-management skills. These challenges make the role both dynamic and highly rewarding for professionals who enjoy problem solving and teamwork in a fast-paced environment.

How much does a cruise manager make?

A cruise manager typically earns between $40,000 and $80,000 annually, depending on experience, cruise line, and location. They oversee guest services, staff, and operations on cruise ships, often working long shifts in a dynamic environment.

How to become a cruise manager?

To become a cruise manager, candidates typically need a background in hospitality, tourism, or management, along with experience in customer service or cruise ship operations. Relevant skills include leadership, communication, and problem-solving, and certifications such as STCW (Standards of Training, Certification, and Watchkeeping) may be required. Gaining experience in the cruise or hospitality industry and demonstrating strong organizational skills are key steps toward this role.

What cities near Park Ridge, IL are hiring for Cruise Manager jobs?

Cities near Park Ridge, IL with the most Cruise Manager job openings:

Cruise Manager jobs near you

Inside Sales

Mayflower Cruises & Tours

Lisle, IL • On-site

Full-time

Re-posted 10 days ago

Job description

Job Title: Inside Sales                                                                                       Reports To: Inside Sales Manager
 
General Overview:
Are you looking for a rewarding career in the travel industry? Do you have excellent communication skills, a passion for customer service, and a knack for problem-solving? If so, you might be the perfect fit for our Inside Sales team!
 
The Inside Sales Representative is a vital position within the Group Sales Department for the future growth of Mayflower Cruises & Tours. The position is charged with working alongside the sales team to take reservations, service inbound calls, manage service issues, coordinate the production of marketing materials, organize reports, and other assignments that are critical to the sales process at Mayflower Cruises & Tours.
This is a great entry level Admin Role with room for growth and advancement! Part of a team of eight supportive individuals (majority with over 20 years with the company) always willing to help each other out.
The individual job responsibilities covered below are just a guideline for the Inside Sales Administrative Coordinator position and may change with the business conditions.
 
Responsibilities:
  • Provide administrative support to Business Development Managers as assigned
  • Respond to customer, Business Development Manager, Tour Manager, inquires promptly
  • Learn company sales practices, reservations, and CRM systems in a fast-paced environment
  • Maintain account profiles, ensuring complete and accurate contact details
  • Data Entry
  • Report directly to the Inside Sales Manager on a regular basis on related projects

Qualifications:
  • Excellent phone, organizational, and follow-up skills
  • Proficiency in Microsoft Office and CRM software
  • Experience in customer service, sales, or administration a plus
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing priorities and deadlines

For more information, please visit Mayflower Cruises and Tours website.

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