ZipRecruiter

Log In

1

Cruise Line Customer Service Jobs in Michigan (NOW HIRING)

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Line Cook

Sault Sainte Marie, MI · On-site

$15 - $18.75/hr

Line Cook American Cruise Lines, the largest cruise line in the United States, is looking to add ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Line Cook

Alpena, MI · On-site

$13.75 - $17.50/hr

Line Cook American Cruise Lines, the largest cruise line in the United States, is looking to add ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Line Cook

Alpena, MI · On-site

$13.75 - $17.50/hr

Line Cook American Cruise Lines, the largest cruise line in the United States, is looking to add ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Line Cook

Sault Sainte Marie, MI · On-site

$15 - $18.75/hr

Line Cook American Cruise Lines, the largest cruise line in the United States, is looking to add ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Lead Line Cook

Muskegon, MI · On-site

$15.50 - $19.75/hr

Minimum 4 years' experience at a full-service restaurant, hotel, resort, or cruise ship. * Must ... Line" experience with breakfast, lunch, dinner, and buffets. * Strong organizational skills and ...

American Cruise Lines

Lead Line Cook

Muskegon, MI

$15.50 - $19.75/hr

Minimum 4 years' experience at a full-service restaurant, hotel, resort, or cruise ship. * Must ... Line" experience with breakfast, lunch, dinner, and buffets. * Strong organizational skills and ...

KFC

Entry Level

Lanse, MI · On-site

$36K - $46K/yr

... service to guests. ESSENTIAL DUTIES & RESPONSIBILITIES To support Celebrity Cruises' mission of sustaining "the world's ultimate premium cruise line with a taste of luxury," all duties and ...

American Cruise Lines

Excursions Director

Detroit, MI · On-site

Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Excursions Director

Holland, MI · On-site

Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Excursions Director

Holland, MI · On-site

Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Excursions Director

Detroit, MI · On-site

$64.57 - $110.70/hr

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add ... These values shape our culture, our service, and our people, guiding us as we work together to ...

American Cruise Lines

Executive Chef

Holland, MI · On-site

$68K - $93K/yr

S. cruise line, dedicated to providing immersive travel, exceptional service, and world-class cuisine while sharing America's story on the finest ships in America. We offer over 50 itineraries across ...

American Cruise Lines

Executive Chef

Mackinac Island, MI · On-site

$67K - $93K/yr

S. cruise line, dedicated to providing immersive travel, exceptional service, and world-class cuisine while sharing America's story on the finest ships in America. We offer over 50 itineraries across ...

next page

Showing results 1-20

All JobsCruise Line Customer Service JobsCruise Line Customer Service Jobs in Michigan

Cruise Line Customer Service information

See Michigan salary details

$8

$16

$23

How much do cruise line customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cruise line customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a cruise line customer service?

A Cruise Line Customer Service job involves assisting passengers with inquiries, reservations, and onboard concerns to ensure a seamless travel experience. Representatives handle booking changes, provide information about amenities, and resolve issues before, during, and after cruises. They may work in call centers, at cruise terminals, or onboard ships. Strong communication and problem-solving skills are essential for delivering excellent customer support.

What are the typical daily responsibilities of a cruise line customer service?

Cruise Line Customer Service representatives are responsible for assisting guests with inquiries, booking excursions or services, resolving complaints, and ensuring passengers have a positive onboard experience. They work closely with other departments such as housekeeping, dining, and entertainment to address guest needs promptly and efficiently. In addition to face-to-face interactions, they often handle phone calls, emails, and digital messages from guests. The role involves multitasking in a lively environment, requiring flexibility and a proactive approach to service. This position offers valuable exposure to hospitality operations and can lead to advancement opportunities in guest relations and management.

What are the key skills and qualifications needed to thrive in cruise line customer service, and why are they important?

Success as a Cruise Line Customer Service professional requires excellent communication skills, problem-solving ability, and prior experience in hospitality or customer service. Familiarity with reservation systems, CRM software, and multilingual abilities are often beneficial, with some companies preferring candidates who hold certifications in hospitality or travel services. Strong interpersonal skills, patience, and cultural sensitivity make candidates stand out in delivering memorable guest experiences. These qualifications are crucial for ensuring guest satisfaction in a dynamic, fast-paced, and multicultural environment.

What are the most commonly searched types of Cruise Line Customer Service jobs in Michigan?

The most popular types of Cruise Line Customer Service jobs in Michigan are:

What are popular job titles related to Cruise Line Customer Service jobs in Michigan?

For Cruise Line Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Cruise Line Customer Service jobs in Michigan look for?

The top searched job categories for Cruise Line Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Cruise Line Customer Service jobs?

Cities in Michigan with the most Cruise Line Customer Service job openings:

Cruise Line Customer Service jobs near you
Infographic showing various Cruise Line Customer Service job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Cruise Director

American Cruise Lines

Alpena, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Key responsibilities

  • Schedule and execute engaging entertainment, enrichment, and activity programs for guests.

  • Communicate with guests through various channels including daily programs, announcements, and social interactions.

  • Assist in coordinating and overseeing onboard events, activities, and guest interactions.

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.

Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.

Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.

Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.

Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Apply