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Cruise Director Jobs in Springfield, MA (NOW HIRING)

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Cruise Director information

See Springfield, MA salary details

$44.3K

$87.4K

$183.9K

How much do cruise director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cruise director in Springfield, MA is $87,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $108,100.00 per year, depending on experience, location, and employer.

Is a cruise director a hard job?

A cruise director's job can be demanding, as it involves managing entertainment, activities, and guest interactions on a ship, often requiring long hours and adaptability. Strong communication skills, multitasking, and the ability to handle stressful situations are essential for success in this role.

What does a cruise director do?

A cruise director is an officer on a cruise ship who is in charge of organizing fun events and activities for the passengers. As a cruise director, you are often considered to be the face of the company. Your job duties are hospitality-focused and include all social events and entertainment on-board. You are responsible for a large number of different activities for many passengers, especially on larger cruise lines. This requires you to be capable of organizing and directing entertainment staff members to successfully hold the many events as scheduled.

What are the key skills and qualifications needed to thrive as a cruise director, and why are they important?

To thrive as a Cruise Director, you need experience in hospitality, event planning, and guest services, often supported by a degree in hospitality management or related field. Familiarity with scheduling software, public address systems, and health and safety protocols is typically required. Outstanding interpersonal skills, leadership, and adaptability enable effective guest engagement and team coordination. These abilities ensure smooth onboard operations, high guest satisfaction, and the successful delivery of entertainment programs.

What are some common challenges faced by cruise directors and how can they be managed?

Cruise Directors often encounter challenges such as coordinating diverse entertainment schedules, handling last-minute changes, and managing large, multicultural teams. Additionally, they must ensure guests remain satisfied while adapting quickly to unexpected situations like weather disruptions or technical issues. Success in this role requires strong organizational skills, adaptability, and effective communication with both staff and guests. Building positive relationships with other departments, such as hospitality and operations, is crucial for seamless event execution and guest satisfaction.

What is the difference between Cruise Director vs Entertainment Manager?

AspectCruise DirectorEntertainment Manager
Primary RoleOversees all guest entertainment and activities onboardManages entertainment staff and specific events or shows
CredentialsExperience in hospitality, event planning, or entertainment; certifications varyBackground in entertainment, event management, or hospitality
Work EnvironmentOnboard cruise ships, interacting with guests and staffOnboard or ashore, focusing on entertainment operations
Industry UsageCommonly used in cruise lines for guest engagement rolesUsed in cruise lines for managing entertainment staff and programs

The Cruise Director and Entertainment Manager roles both focus on entertainment onboard, but the Cruise Director oversees all guest activities and overall entertainment experience, while the Entertainment Manager concentrates on managing entertainment staff and specific events. The Cruise Director has a broader, guest-facing role, whereas the Entertainment Manager handles operational details of entertainment programs.

What does a cruise director do?

A Cruise Director is responsible for planning, organizing, and overseeing all entertainment, activities, and guest services on a cruise ship. They serve as the main point of contact between the passengers and the ship's crew for onboard events and ensure that guests have an enjoyable experience throughout their voyage. Cruise Directors also manage a team of staff, announce daily activities, and often host shows or special events. Their role is both administrative and highly interactive, requiring excellent communication and organizational skills.
More about Cruise Director jobs

What are the most commonly searched types of Cruise jobs in Springfield, MA?

The most popular types of Cruise jobs in Springfield, MA are:

What job categories do people searching Cruise Director jobs in Springfield, MA look for?

The top searched job categories for Cruise Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Cruise Director jobs?

Cities near Springfield, MA with the most Cruise Director job openings:

Cruise Director jobs near you
Infographic showing various Cruise Director job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $87,432 per year, or $42 per hour.

Partner Growth Director, Digital Commerce

Crum & Forster

Glastonbury, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International (TII), a Crum & Forster company, is hiring a Partner Growth Director, Digital Commerce for the Partner Business Center team, specializing in eCommerce travel verticals, including airlines, Online Travel Agencies (OTA)'s, hotels, cruise lines and tour operators.

Travel Insured International (TII), a leading travel insurance provider for more than 30 years, is seeking a Partner Growth Director, Digital Commerce to accelerate growth across the travel ecosystem. As a Partner Growth Director, Digital Commerce, you will own key relationships with global partners, working with them to identify additional revenue opportunities then project managing the required changes with internal and external teams.

To drive effectiveness in this role, you will have a successful track record in developing and executing growth strategies.

As a Partner Growth Director, Digital Commerce, you will identify growth opportunities and develop new and creative growth strategies to further increase our partner's total transaction value or insurance revenue.  Regular collaboration with Product, Marketing, Technology and Customer Operations will be key in ensuring partner growth initiatives goals are achieved.

This is a 100% remote role or can be on a flexible, hybrid schedule in our Glastonbury, CT office.

Job Description

What you will do:

  • Strategic Growth Road Mapping: Develop and lead the execution of long-term growth roadmaps for a portfolio of top-tier travel partners, focusing on scaling embedded protection revenue through conversion rate and price optimization.
  • Consultative Solution Design: Act as a primary growth consultant with both new and long-time partners, designing optimized, user-centric insurance placement solutions that align with the partner's specific digital commerce ecosystem as well as optimizing cross-sell opportunities via partner marketing channels.
  • Data-Driven Insight Synthesis: Transform complex data sets into actionable insights and forecasts, providing partners with regular, high-level commentary on adoption trends, utilization, and untapped growth levers.
  • Cross-Functional Leadership: Serve as the central hub between Business Development leads, Insurance Product Managers, Sales and Customer Operations, and Marketing, orchestrating alignment to ensure technical and product solutions are perfectly tuned to the specific needs of the partner.
  • Strategic Relationship Management: Build and maintain "trusted advisor" status with executive-level stakeholders at partner organizations, ensuring TII remains a core component of their digital commerce strategy.
  • Yield & Performance Monitoring: Rigorously monitor and report on partner-specific KPIs, proactively identifying performance dips and designing intervention strategies to maintain growth momentum.

 

What YOU will bring to C&F:

  • Growth Optimization Mastery: a proven track record in revenue growth, specifically focused on conversion rate optimization (CRO), price elasticity testing, and user journey experimentation.
  • Executive Presence & Partnership Management: Demonstrated success in client-facing or partner-management roles, with confidence and maturity to influence founders and C-suite executives through data-driven insights.
  • B2C High-Growth Background: Experience within high-growth B2C environments-ideally in Product, Design, or Marketing-with a deep understanding of how to scale both digital commerce platforms and offline marketing tactics.
  • Analytical Fluency: Exceptional ability to analyze data sets and translate them into compelling narratives and actionable growth recommendations for both internal and external stakeholders.
  • Digital Commerce Acumen: A strong understanding of the digital commerce landscape, including consumer behavior and online travel booking trends, as well as the technical mechanics of embedded ancillary services.
  • Cross-Functional Orchestration: Proven ability to lead and collaborate across diverse teams, including Marketing, Technology, and Product, to drive projects from ideation to launch.
  • Other duties as assigned.

Requirements:

  • A bachelor's degree or equivalent experience is required
  • A minimum of 10 years' partnerships experience, ideally in the Travel or the Insurance industry
  • Experience executing B2B2C or B2B2B distribution models is required
  • Experience with embedded ancillary product solutions and implementations is required
  • Proven track-record for meeting and exceeding revenue targets and performance driven KPIs is required
  • Ability to work collaboratively as a member of cross-functional to deliver high quality outcomes to timelines.
  • Proficiency with Microsoft Office Suite, including Intermediate to advanced level skills with Excel, Outlook, Word, PowerPoint, Teams and One Note is required.
  • Proficiency with a CRM (Customer Relationship Management) and e-commerce channels is required. Salesforce is preferred.
  • Ability to understand and speak to technical solutions and implementations.
  • Travel is required, 40%, which may include international travel.
What C&F will bring to you

What C&F will bring to YOU:

  • Competitive compensation package; Generous 401K employer match; Employee Stock Purchase plan with employer matching
  • Excellent benefits that go beyond health, dental & vision.
  • Continuous learning benefits, including tuition reimbursement, industry related certifications and professional training.
  • A dynamic, ambitious, fun and exciting work environment.
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $120,000 to a maximum of $170,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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Employment Type: FULL_TIME

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