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Cruise Check In Agent Jobs in Baltimore, MD (NOW HIRING)

The Hotel Arundel Preserve

Front Desk Agent

Hanover, MD · On-site

$16 - $17.50/hr

Front Desk Agent - Full Time Get To Know The Hotel at Arundel Preserve! The Hotel at Arundel ... Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy ...

Prolog

Gate Agent - Part Time

Baltimore, MD · On-site

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command ... Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify ...

MCR Hotels

Front Desk Agent

Linthicum Heights, MD · On-site

$14 - $17.75/hr

Front Desk Agent Cleanliness and Friendliness! The MCR standard is to provide clean, friendly, well ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Linthicum, MD · On-site

$14 - $17.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Linthicum, MD · On-site

$14 - $17.75/hr

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner ...

Crestline Hotels and Resorts

Front Desk Agent

Aberdeen, MD · On-site

$15.25 - $19.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Westin Virginia Beach Town Center

Front Desk Agent

Aberdeen, MD · On-site

$15.25 - $19.25/hr

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$15 - $19/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$15 - $19/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

Prolog Inc.

Gate Agent - Part Time

Baltimore, MD · On-site

$20.91/hr

As a Gate Agent with ProLog, Inc., you will play a vital role in providing Air Mobility Command ... Maintain continuous surveillance of checked weapons from check-in until aircraft loading. Verify ...

Stonebridge Companies

Guest Service Agent

Baltimore, MD · On-site

$18/hr

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the ...

MCR Hotels

Front Desk Agent

Linthicum, MD · On-site

$16 - $17/hr

Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

mcr

Front Desk Agent

Annapolis, MD · On-site

$14 - $17.75/hr

Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

MCR Hotels

Front Desk Agent

Baltimore, MD · On-site

$14.25 - $18/hr

Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is ... Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be ...

Study Hotels

Guest Services Agent

Baltimore, MD · On-site

$18/hr

The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine ... Complete the guest check-in and check-out processes, which include assigning guests their rooms and ...

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All JobsCruise Check In Agent JobsCruise Check In Agent Jobs in Baltimore, MD

Cruise Check In Agent information

What is a cruise check in agent?

Cruise Check In Agents are professionals responsible for assisting passengers during the embarkation process at cruise terminals. They verify travel documents, check tickets, issue boarding passes, and ensure all required paperwork is completed before passengers board the ship. These agents provide customer service, answer questions, and help resolve any check-in issues, ensuring a smooth and efficient onboarding experience. Their role is essential for maintaining security standards and guest satisfaction at the start of a cruise journey.

What are the key skills and qualifications needed to thrive as a cruise check in agent?

To thrive as a Cruise Check In Agent, you need strong customer service skills, attention to detail, and the ability to process identification and travel documents accurately, typically supported by a high school diploma or equivalent. Familiarity with reservation software, passenger management systems, and basic computer applications is commonly required. Excellent communication, patience, and problem-solving abilities help agents handle diverse passengers and resolve issues efficiently. These skills ensure a smooth check-in process, enhance guest satisfaction, and support the operational flow of cruise departures.

What are the main challenges cruise check in agents face during peak embarkation periods?

During peak embarkation times, Cruise Check In Agents often encounter long lines, high passenger volumes, and occasionally stressed or anxious travelers. Managing efficient check-in processes while maintaining excellent customer service can be challenging but is crucial to ensuring guests have a positive first impression. Agents need to stay organized, communicate clearly with both guests and team members, and quickly resolve any issues that arise, such as missing documentation or special requests. Adapting to fast-paced environments and handling diverse personalities are essential skills in this role.

What is the difference between Cruise Check In Agent vs Cruise Customer Service Representative?

AspectCruise Check In AgentCruise Customer Service Representative
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentPort terminals, cruise ships, check-in areasOnboard ships, call centers, cruise terminals
Employer & IndustryCruise lines, port authoritiesCruise lines, travel agencies
Primary ResponsibilitiesCheck-in passengers, verify documents, assist with boardingAssist passengers with inquiries, resolve issues, provide information

While both roles involve customer interaction within the cruise industry, Cruise Check In Agents focus on the check-in process at ports, verifying documents and boarding passengers. Cruise Customer Service Representatives handle broader passenger inquiries and support, often onboard ships or via call centers. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

Infographic showing various Cruise Check In Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Agent

Hanover, MD • On-site

Donohoe Hospitality Services
See more jobs at Donohoe Hospitality Servicesexternal

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Get To Know The Hotel at Arundel Preserve!
The Hotel at Arundel Preserve is the premier independent hotel in the BWI/Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests.
Compensation: $16.00 - 17.50 / hourly (experience-based compensation)
Front Desk Agent - Full Time
Position Summary
Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.
Essential Function
  • Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
  • Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
  • Reservations management: Handle room reservations, cancellations, and modifications with precision.
  • Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
  • Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
  • Payment processing: Process payments and maintain accurate records of transactions.
  • Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
  • Record keeping: Update and maintain guest information and room availability in the hotel management system.
  • Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Experience and Education
  • 2 years in a front desk position required.

Core Skills & Abilities
  • Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
  • Strong interpersonal and communication skills with a focus on customer satisfaction.
  • Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
  • High level of accuracy and attention to detail in all tasks.
  • Proficiency in using hotel management software and basic computer skills
  • Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25-35 pounds
  • Willingness to work various shifts, including weekends and holidays.
  • Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Additional Responsibilities
  • The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
  • Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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