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Crucial Conversation Jobs (NOW HIRING)

Assisted Living Nurse Manager

Winona, MN · On-site

$35.15 - $43.94/hr

Non-violent crisis Intervention and crucial conversation training (to be completed within the first year of employment) Summary of Benefits at Winona Health: At Winona Health, we are dedicated to ...

... and crucial conversation training (to be completed within the first year of employment) Summary of Benefits at Winona Health: At Winona Health, we are dedicated to offering a comprehensive and ...

Demonstrates crucial conversation skills to open the lines of communication. * Serves as Privacy Officer for Lake Winona Manor to assist in ongoing activities related to the development ...

$97K - $122K/yr

Demonstrates crucial conversation skills to open the lines of communication. * Serves as Privacy Officer for Lake Winona Manor to assist in ongoing activities related to the development ...

Develop Crucial Conversation and Active Listening skills * Handle largest, most complex and demanding clients * Proactive approach to client needs * Ability to prioritize client's "Top of Mind" items ...

Develop Crucial Conversation and Active Listening skills * Handle largest, most complex and demanding clients * Proactive approach to client needs * Ability to prioritize client's "Top of Mind" items ...

As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses. Responsibilities: * Lead the development ...

As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses. Responsibilities: * Lead the development ...

As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses. Responsibilities: * Lead the development ...

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Crucial Conversation information

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$45

$63

How much do crucial conversation jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for crucial conversation in the United States is $45.13, according to ZipRecruiter salary data. Most workers in this role earn between $41.11 and $49.28 per hour, depending on experience, location, and employer.

What are crucial conversations?

Crucial Conversations refer to discussions where the stakes are high, opinions vary, and emotions run strong. These conversations often have significant outcomes, both professionally and personally. Being skilled in Crucial Conversations means being able to communicate openly and effectively in challenging situations to reach better decisions and strengthen relationships. Many organizations offer Crucial Conversations training to help employees handle conflict and improve collaboration. The concept is based on the bestselling book 'Crucial Conversations: Tools for Talking When Stakes Are High.'

What are the key skills and qualifications needed to thrive as a crucial conversations facilitator, and why are they important?

To excel as a Crucial Conversations Facilitator, you typically need expertise in communication, conflict resolution, and adult learning principles, often supported by official Crucial Conversations certification. Familiarity with digital training platforms, presentation software, and assessment tools is common in this role. Outstanding interpersonal skills, emotional intelligence, and the ability to foster trust help facilitators engage participants and model effective dialogue. These abilities ensure successful learning outcomes, improved team communication, and lasting organizational impact.

What are some common challenges facilitators face when leading crucial conversations workshops and how can they overcome them?

Facilitators of Crucial Conversations workshops often encounter challenges such as participant resistance, emotional tension, and ensuring engagement from all attendees. To overcome these, facilitators should establish a safe environment, use active listening, and encourage open participation. It's also helpful to model vulnerability and provide real-world examples to make the concepts relatable. Continuous self-reflection and seeking feedback from participants can further improve facilitation skills and workshop outcomes.

What is the difference between Crucial Conversation vs Customer Service Representative?

AspectCrucial ConversationCustomer Service Representative
Required SkillsEffective communication, conflict resolution, emotional intelligenceCommunication, problem-solving, patience
Work EnvironmentCorporate, training sessions, workshopsCall centers, retail, online support
CertificationsCommunication or conflict management certifications (optional)Customer service certifications (optional)
Industry UsageBusiness, corporate training, leadership developmentRetail, telecommunications, hospitality

While both roles involve communication skills, a Crucial Conversation focuses on managing high-stakes discussions and resolving conflicts effectively, often in a training or leadership context. A Customer Service Representative primarily handles customer inquiries and support, emphasizing problem-solving and patience. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What other helpful pages are available for Crucial Conversation?

Other pages related to Crucial Conversation:

Infographic showing various Crucial Conversation job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $93,868 per year, or $45.1 per hour.

Assisted Living Nurse Manager

Winona, MN • On-site

Winona Health
Health Care and Social Assistance • 1 - 5K employees

$35.15 - $43.94/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago


Winona Health rating

6.5

Company rating: 6.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Pay or shift range: $35.15 USD to $43.94 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description
  • *Up to $10,000 Sign-On Bonus*
  • *Winona Senior Services*
  • *Watkins*
  • *Assisted Living Nurse Manager*
  • *0.9 FTE, 72 Hours per Pay Period*
  • *Shift: 8:00 am-4:30 pm with flexibility*
  • *Weekends: Occasional*
  • *Holidays: Occasional*
  • *On Call: Yes*

Position Overview:

The Nurse Manager of Assisted Living is responsible for unit coordination and day-to-day supervision for Watkins Manor, Adith Miller Manor, and Roger Metz Manor. The Nurse Manager supports the Assisted Living areas by providing expertise in the nursing practice process, facilitating optimal delivery of resident care through evidenced-based practices adhering to patient safety principles including the code of ethics, and providing effective leadership. The Nurse Manager supports the units by daily rounding and making improvements in standard work, interpreting and enforcing policies and procedures of the organization. The Nurse Manager shall be advised of all pertinent information and shall be responsible for oversight/reporting of all significant occurrences. The Nurse Manager is accountable for completing leader standard work including daily/weekly audits of the department, encouraging staff-level leadership, and interacting with staff throughout assisted living and the organization.

  • Coordinates Admission through discharge for residents.
  • Performs accurate and timely Initial, Quarterly, and other Assessments as required by the State of Minnesota.
  • Creates the resident plan of care to identify risks, strengths, and needs while residing in the Assisted Living environment.
  • Ensures the plan of care is visible and adhered to by the interdisciplinary team.
  • Ensures services are performed and tracked for accuracy of services and billing.
  • Coordinates orders and changes in condition with the resident, resident support system, and health care providers.
  • Ensures medical records are accurate and most current living wills/POLST contracts are incorporated into the plan of care.
  • Monitors at-risk behaviors/concerns and continually mitigates risks of injury, accidents, and social behaviors.
  • Documents actions and behaviors that do not align with service agreements and ensures these actions/behaviors are addressed promptly in conjunction with the Administrator.
  • Provides support and guidance to staff in the performance of services, emergencies, and identification of significant changes in residents or services.
  • Ensures resident services and care align with the desired expectations of the resident and all decisions made are resident (and family) centered.
  • Assist unit staff by coaching, mentoring, and monitoring the implementation of care plans, procedures, and customer service skills.
  • Acts as a role model for employees, residents, and others by utilizing positive behaviors to support assisted living areas. Understands the processes and functions of both Assisted Living and Memory Care.
  • Cost-effectively analysis of staffing needs to ensure appropriate and qualified staff availability.
  • Assist staff in all nursing units as needed with staffing needs, census, and acuity to ensure adequate resident care. Collaborate with the staff in decisions regarding overtime if necessary.
  • Understand the Nursing Practice Process including assessment, implementation, planning, and evaluation of resident care. Keeps current on nursing theory, research, medications, and legal issues related to resident-based services.
  • Demonstrate LEAN leadership through coaching, inquiry root cause analysis, and removal of barriers to improved performance.
  • Assist the Administrator in analyzing all quality initiatives including incident/occurrence reports, medication error reports, resident complaints/concerns and resident falls; perform record review as warranted.
  • Participates and conducts written, verbal, and corrective reviews as necessary with the staff regarding performance evaluations.

Skills and Experience:

Required:

  • 2 or 4-year nursing degree.
  • 2 years of RN experience
  • Assisted living knowledge
  • RN license in MN
  • Basic computer skills including Word, Excel, Outlook and EMR (Electronic Medical Records)

Preferred:

  • Non-violent crisis Intervention and crucial conversation training (to be completed within the first year of employment)
Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:

  • Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
  • Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
  • Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
  • Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
  • Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
  • Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources.

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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