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Crs Supervisor Jobs in Spring, TX (NOW HIRING)

City of Houston

CUSTOMER SERVICE SUPERVISOR

Houston, TX · On-site

$24.25 - $29.05/hr

Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Supervises, trains, schedules, and ... Supports the Community Rating System (CRS) Program and Floodplain Management Plan by preparing ...

QDI Surfaces

Customer Service Rep

Houston, TX · On-site

$15.25 - $20.75/hr

Once the goals and plans are developed review with your supervisor. · Attend regular CRS training meetings and dedicate yourself to continuous improvement. · Attend industry functions (EX: ASID ...

All JobsCrs Supervisor JobsCrs Supervisor Jobs in Spring, TX

Crs Supervisor information

See Spring, TX salary details

$21.8K

$53K

$103.2K

How much do crs supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for crs supervisor in Spring, TX is $52,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a CRS Supervisor?

CRS Supervisors, or Customer Relations Supervisors, are professionals responsible for overseeing a team of customer service representatives. They ensure that customer inquiries and complaints are handled efficiently and that company policies are followed. CRS Supervisors also train new employees, monitor team performance, and implement strategies to improve customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

How does a CRS Supervisor typically support their team in meeting customer service goals?

A CRS Supervisor plays a crucial role in guiding and supporting customer service representatives by monitoring performance, providing constructive feedback, and facilitating ongoing training. They are responsible for addressing escalated customer issues, ensuring team members adhere to company policies, and fostering a positive work environment. Supervisors also analyze performance metrics to identify areas for improvement and collaborate with management to implement strategies that enhance overall service quality. This supportive leadership helps the team consistently meet or exceed customer satisfaction targets.

What are the key skills and qualifications needed to thrive as a CRS Supervisor, and why are they important?

To thrive as a CRS Supervisor, you need strong leadership abilities, customer service experience, and a solid understanding of call center operations, often supported by a bachelor's degree or relevant work experience. Familiarity with customer relationship management (CRM) software, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and team-motivation skills help supervisors effectively manage staff and resolve customer issues. These skills and qualifications are critical for ensuring efficient team performance, high customer satisfaction, and the achievement of organizational goals.

What is the difference between Crs Supervisor vs Crs Coordinator?

AspectCrs SupervisorCrs Coordinator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in safety or industry-specific trainingUsually requires a high school diploma; certifications in safety or industry-specific areas are common
Work EnvironmentSupervises crews on job sites, overseeing daily operations and safetyCoordinates activities, schedules, and resources, often working closely with supervisors and crews
Employer & Industry UsageUsed in construction, utilities, and industrial sectors for on-site supervisionCommon in project management, construction, and utility industries for planning and coordination

The Crs Supervisor focuses on overseeing daily operations and supervising crews directly on-site, ensuring safety and productivity. The Crs Coordinator handles planning, scheduling, and resource coordination, supporting the supervisor's efforts. Both roles are essential in construction and industrial settings but differ mainly in scope and responsibilities.

211 Texas/United Way HELPLINE Supervisor (Weekends)

Houston, TX • On-site

United Way of Houston
See more jobs at United Way of Houstonexternal

Other

Posted 10 days ago

Key responsibilities

  • Supervises Call Specialists and oversees staff scheduling to ensure proper coverage during weekends.

  • Monitors calls for quality assurance and assists staff with difficult calls as needed.

  • Provides guidance to staff on call handling and responds to departmental issues during weekend shifts.

Job description

## Description### We are hiring for weekend coverage on **Saturdays and Sundays**, for both the **day shift (7 AM–7 PM)** and the **evening/night shift (7 PM–7 AM)**.The HELPLINE Supervisor provides oversight and support to Call Specialists and manages the dashboard for the 211 Texas/United Way HELPLINE during weekends (Saturday – Sunday). The supervisor will assist in coordinating helpline staffing to meet incoming call volumes and ensure the scheduling system is updated accordingly. This role will monitor calls for quality assurance purposes based on Inform USA service delivery standards. Responsible for providing guidance to staff, technical support, and ensuring service level standards are met. Responsible for providing information and referrals on health and human services to individuals in need of assistance via the 211 Texas/United Way HELPLINE during times of high call volume and as needed to support departmental goals.### **PRINCIPAL DUTIES AND RESPONSIBILITIES:*** Serves as weekend supervisor for the 211 Texas/United Way HELPLINE. Supervises Call Specialists and oversees staff scheduling to ensure proper coverage at all times. Works closely with the Manager and/or Director of Service Delivery, as well as other Information and Referral Managers, communicating departmental status updates, issues and/or concerns.* Answers 211 calls to maintain familiarity with current caller issues and concerns and during peak call volumes. Assists I&R Specialists with difficult calls.* Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols.* Assists with other duties and special projects as assigned. Other duties include disaster response.## Qualifications### **EDUCATION:**Bachelor's degree in sociology, psychology, or related field from an accredited university is preferred. ### **EXPERIENCE:*** Four (4) or more years of experience in social services or information and referral call center environments, in which three (3) or more years at supervisory or team lead level.* Demonstrated ability to effectively lead, train and/or coach teams.* Certification for I&R Specialist or Resource Specialist through Inform USA when eligible.* Demonstrated knowledge of community resources.* Familiarity with telephony systems, call center technology and vocabulary.* Excellent communication skills, both written and verbal, are critical.* Extensive understanding of manpower planning and scheduling concepts.* Effective listening skills; ability to analyze and problem solve with co-workers and clients.* Demonstrated ability to organize and prioritize workloads and to meet deadlines.* Strong orientation to detail, excellent organizational and documentation skills.* Advanced Excel, data manipulation and transformation skills.* Knowledge in Power BI or other data visualization tools.* Ability to manage confidential information.* Fosters a workable, effective and productive relationship with other staff, administration, agency and community personnel and volunteers.### **CERTIFICATION/LICENSES:**CRS or CRS-D is required #J-18808-Ljbffr

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