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Crs Supervisor Jobs in Delaware (NOW HIRING)

Crs Supervisor information

What is a CRS Supervisor?

CRS Supervisors, or Customer Relations Supervisors, are professionals responsible for overseeing a team of customer service representatives. They ensure that customer inquiries and complaints are handled efficiently and that company policies are followed. CRS Supervisors also train new employees, monitor team performance, and implement strategies to improve customer satisfaction. Their role is crucial in maintaining a positive relationship between the company and its customers.

How does a CRS Supervisor typically support their team in meeting customer service goals?

A CRS Supervisor plays a crucial role in guiding and supporting customer service representatives by monitoring performance, providing constructive feedback, and facilitating ongoing training. They are responsible for addressing escalated customer issues, ensuring team members adhere to company policies, and fostering a positive work environment. Supervisors also analyze performance metrics to identify areas for improvement and collaborate with management to implement strategies that enhance overall service quality. This supportive leadership helps the team consistently meet or exceed customer satisfaction targets.

What are the key skills and qualifications needed to thrive as a CRS Supervisor, and why are they important?

To thrive as a CRS Supervisor, you need strong leadership abilities, customer service experience, and a solid understanding of call center operations, often supported by a bachelor's degree or relevant work experience. Familiarity with customer relationship management (CRM) software, workforce management tools, and reporting systems is typically required. Excellent communication, conflict resolution, and team-motivation skills help supervisors effectively manage staff and resolve customer issues. These skills and qualifications are critical for ensuring efficient team performance, high customer satisfaction, and the achievement of organizational goals.

What is the difference between Crs Supervisor vs Crs Coordinator?

AspectCrs SupervisorCrs Coordinator
CredentialsTypically requires a high school diploma or equivalent; some roles prefer certifications in safety or industry-specific trainingUsually requires a high school diploma; certifications in safety or industry-specific areas are common
Work EnvironmentSupervises crews on job sites, overseeing daily operations and safetyCoordinates activities, schedules, and resources, often working closely with supervisors and crews
Employer & Industry UsageUsed in construction, utilities, and industrial sectors for on-site supervisionCommon in project management, construction, and utility industries for planning and coordination

The Crs Supervisor focuses on overseeing daily operations and supervising crews directly on-site, ensuring safety and productivity. The Crs Coordinator handles planning, scheduling, and resource coordination, supporting the supervisor's efforts. Both roles are essential in construction and industrial settings but differ mainly in scope and responsibilities.

Aircraft Maintenance Inspector

Georgetown, DE • On-site

ALOFT AeroArchitects
Aviation • 201 - 500 employees

$59K - $78K/yr

Full-time

Re-posted 9 days ago


Key responsibilities

  • Perform required inspections and conformity inspections on aircraft and products.

  • Release aircraft, articles, and products for return to service.

  • Verify inspections of completed work are properly performed in accordance with standards, regulations, or manuals.


ALOFT AeroArchitects rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Join the High-Flying Team at ALOFT AeroArchitects!

Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.

Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!

SUMMARY

The Aircraft Maintenance Inspector performs required inspections and conformity inspections of aircraft, articles, and other product in accordance with the Certificated Repair Station (CRS) operating manuals, procedures and standards, in compliance with all applicable regulatory guidance, based on individual ability and advancement in training, under minimal direct supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Ensure all work is accomplished in accordance with applicable Federal Aviation Regulations, the Repair Station Manual (RSM), Quality System Manual (QSM), Original Equipment Manufacturer specifications, owner/operator requirements, and industry standards acceptable to the Administrator.
  • Perform required inspections and conformity inspections on aircraft and products that have been assigned.
  • Release aircraft, articles, and products for return to service.
  • Maintain proficiency in the use of inspection aides, test equipment and techniques used to determine the quality of airworthiness of a product or aircraft undergoing maintenance, repair, or alteration.
  • Read, understand, apply, and maintain currency with applicable FAA Regulations, FAA Airworthiness Directives, Manufacturer Bulletins, Maintenance Manuals, Engineering Letters, Service letters, and Maintenance Program Manuals.
  • Assist Receiving Department with inspection of incoming material, parts and supplies, and ensure that the proper certification papers are routed to the Inspection Department for aircraft records.
  • Determine airworthiness of subcontracted work performed outside the Repair Station.
  • Ensure the Preliminary and Hidden Damage Inspections are properly executed and record the results as outlined in the RSM and QSM.
  • Ensure unserviceable parts are properly tagged and identified to prevent reuse as serviceable parts.
  • Properly execute FAA Form 337 and / or maintenance release.
  • Verify inspections of completed work are properly performed in accordance with engineering drawings, specified standards, regulations, or manuals.
  • Perform aircraft document audits to assure that the paperwork package is complete prior to aircraft or product being returned to service.
  • Maintain a safe and clean working environment in accordance with company standards.
  • Document actions by completing all required time keeping records. 
  • Complete initial / recurrent training requirements in a timely manner.
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES 

  • None

ADDITIONAL RESPONSIBILITIES 

The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. 

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.  

  • Requires High School diploma or equivalent reading, writing, and math abilities. 
  • 3+ years’ experience in a Repair Station or Military/Commercial equivalent.
  • 1+ years A&P license preferred.
  • Must have experience returning aircraft to service.
  • Proficiency in the use of inspection aides, test equipment and techniques to determine quality of airworthiness. 
  • Ability to assist, and to provide training and guidance to Inspection staff. 
  • Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
  • Effective written and verbal communication skills.
  • Effective analytical and problem-solving skills.
  • Must be detail oriented with the ability to multi-task.
  • Ability and willingness to work extended hours, when needed. 
  • Mastered all Quality Control inspectors’ essential duties and responsibilities.

LANGUAGE SKILLS 

  • Read, write, and understand the English language.  
  • Read, analyze, and interpret complex regulatory documents, technical documents, engineering drawings, regulations, procedures and manuals

CERTIFICATES, LICENSES, REGISTRATIONS 

  • FAA Airframe and Powerplant license is required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. 

TRAVEL

  • Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.

WORK ENVIRONMENT

The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

  • Standard office environment. 
  • Infrequent exposure to noise, smells, dust and fumes typically associated in an industrial manufacturing / aviation environment.
  • Occasional, general proximity to several industrial hazards including electrical, mechanical and chemical.

SAFETY STATEMENT

All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive description of all work requirements and responsibilities. The job description does not constitute an employment contract and is subject to change as needed.


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