Crowd Manager Jobs in Georgia (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Manager oversees all aspects of assigned events, from advance planning through event completion. This role is responsible for hiring, training, scheduling, and supervising event staff, as well as coordinating with building security and local public safety officials to ensure seamless operations. The Event Manager will facilitate communication between event staff and security teams, manage delegate assignments, and ensure an exceptional experience for both customers and lessees.

This role pays an annual salary of $45,000-$50,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 11, 2026.

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem, and seats 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment at the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, and comedy shows, among other events, in its 2,500-seat space. The 10,000-capacity amphitheater opened in the spring of 2024 with concerts, comedy shows, graduations, and community events.

• Advance, plan, service, and supervise all events
• Recruit, train, schedule, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Provide leadership and guidance for event personnel
• Recommend and evaluate required event staffing levels
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Complete all duties with a customer service focus through teamwork & dedication to OVG's principles
• Assist with the completion of pre-show event financial estimates and post-show event settlements
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Advise lessees on services available from independent contractors for events
• Function as a liaison between users of the facility and the facility staff
• Coordinate communication between building staff and show staff from load-in through load-out
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services; event staff; and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Serve as Manager on Duty as schedule
• Other duties and responsibilities as assigned

• 3-5 years of increasingly responsible experience in event management in a stadium, convention center or public assembly facility setting
• Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Ability to communicate clearly and concisely, both orally and in writing
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Knowledge of fire and public safety regulations
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required
• Must be able to work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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