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Crm Jobs in Rio Rancho, NM (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Albuquerque, NM · On-site +1

$16.50 - $21.75/hr

Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge of ForgeFit's product lines and service ...

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Crm information

See Rio Rancho, NM salary details

$36.7K

$96.1K

$161.8K

How much do crm jobs pay per year?

As of Aug 27, 2026, the average yearly pay for crm in Rio Rancho, NM is $96,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,400.00 and $124,200.00 per year, depending on experience, location, and employer.

What is a CRM?

A CRM (Customer Relationship Management) job involves managing customer interactions, improving relationships, and analyzing data to enhance customer satisfaction and business growth. Professionals in this role use CRM software to track customer interactions, automate processes, and personalize communications. Common responsibilities include lead management, customer support, and marketing automation. CRM specialists often work in sales, marketing, or customer service teams to optimize customer engagement and retention.

What are the key skills and qualifications needed to thrive in a CRM position?

To excel as a CRM (Customer Relationship Manager), you need a solid background in customer engagement, data analysis, and relationship management, often supported by a degree in business, marketing, or a related field. Familiarity with major CRM software platforms like Salesforce, HubSpot, or Microsoft Dynamics is crucial, and certifications in these systems are highly valued. Excellent communication, problem-solving, and organizational skills will set you apart by enabling effective collaboration with both clients and internal teams. These skills ensure the successful building and maintenance of customer relationships, driving retention and business growth.

What are the main challenges faced by a CRM professional, and how can they be overcome?

CRM professionals often encounter the challenge of balancing the needs of multiple clients while ensuring data accuracy and effective communication across teams. Staying organized and utilizing CRM software to its full potential can greatly help manage these demands. Additionally, adapting to rapidly changing customer expectations and continuously updating product knowledge are key for success in this role. Proactively seeking feedback, participating in ongoing training, and cultivating strong internal relationships can mitigate these challenges and lead to a rewarding experience as a CRM specialist.

How do you become a customer relationship management (CRM)?

To become a CRM professional, you typically need a bachelor's degree in business, marketing, or a related field, along with experience in sales, marketing, or customer service. Familiarity with CRM software like Salesforce or HubSpot and strong communication skills are also important. Certifications in CRM tools can enhance job prospects and demonstrate expertise.

Is CRM a remote job?

A CRM role can be performed remotely, especially if it involves tasks like data management, customer communication, and using CRM software such as Salesforce or HubSpot. Many companies offer remote CRM positions, but some may require on-site presence for meetings or training. The availability of remote work depends on the employer and specific job requirements.

What job categories do people searching Crm jobs in Rio Rancho, NM look for?

The top searched job categories for Crm jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Crm jobs?

Cities near Rio Rancho, NM with the most Crm job openings:

Crm jobs near you
Infographic showing various Crm job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,064 per year, or $46.2 per hour.

Customer Relationship Manager

Albuquerque, NM • On-site

DEX Imaging
Office Supplies and Stationery Stores • 1 - 5K employees

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

627th of 738 rated retailers

People enjoy working here

Respectful managers

Learn more about DEX Imagingexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

DEX JOB DESCRIPTION
Job Title
Customer Relationship Manager
Job grade
Job Department
Sales
Job Sub - Department
Sales
Job Code
CRM
Effective Date
03/01/2025
JOB SUMMARY
The Customer Relationship Manager (CRM) proactively supports and strengthens customer relationships , ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Client Relationship Management:
Build and maintain strong, long-term client relationships through proactive communication and personalized service.
Account Growth & Revenue Optimization:
Independently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.
Identify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.
Contract Renewal & Retention
Lead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.
Maintain accurate CRM documentation of client interactions and contract details.
Strategic Account Oversight & Reporting:
Monitor client accounts proactively, identifying potential risks and implementing mitigation strategies.
Develop and deliver insightful, data-driven Business Reviews.
Regularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.
Collaboration & Process Improvement
Partner with internal teams to deliver tailored solutions aligned with client goals.
Contribute to process enhancements and participate in professional development initiatives.
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
Typically reports to Management Direct Supervisor job title(s) Typically include: Team Lead - Customer Relationship Manager
JOB QUALIFICATIONS/SKILL REQUIREMENTS
Ability to establish and maintain effective working relationships with employees, businesses, and the community.
Ability to communicate clearly and concisely both in oral and written form.
Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Completes additional tasks and assignments as requested by Leadership.
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's degree (B. A.) from four-year college or university is preferred.
One to two years Sales related experience and/or training; or equivalent combination of education and experience
WORKING CONDITIONS
Regular business hours. Some additional hours may be required.
Travel requirements: Domestic: Up to 20%
Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Up to 7 hour(s) a day
Lifting
Up to .5 hour(s) a day, up to 50lbs max. ^
Walking
Up to 2 hour(s) a day
Pushing/ Pulling
Up to .5 hour(s) a day, up to 50lbs max. ^
Standing
Up to 4 hour(s) a day
Climbing
Up to .5 hour(s) a day
Bending/ Squatting/Stooping
Up to 1 hour(s) a day
Stairs
Up to .5 hour(s) a day
Reaching
Up to 2 hour(s) a day
Ladder
Will not apply generally
Balancing
Will not apply generally
Step stool
Will not apply generally
Twisting
Up to 1 hour(s) a day
Excessive heat exposure
Will not apply generally
Crawling
Will not apply generally
Excessive cold exposure
Will not apply generally
Hands in water
Will not apply generally
Dust exposure
Will not apply generally
Kneeling
Up to 1 hour(s) a day
Lound noise exposure
Will not apply generally
Data Entry/Typing
Up to 4 hour(s) a day
Humidity exposure
Will not apply generally
Unusual hearting or vison demands: None Specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Employment Type: Full-Time

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