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Crm Salesforce Project Manager Jobs (NOW HIRING)

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CRM Administrator

Fort Worth, TX · On-site +1

Coordinate with the Accounting team to add new projects to Virtuous and ensure proper gift ... Serve as the primary liaison with Virtuous's Customer Success Manager. Salesforce (Program CRM) * ...

Yudrio, Inc

Salesforce Project Manager

Washington, DC · On-site

Salesforce Project Manager Location: Washington, D.C. Position Type: Full Time, W2 Clearance ... Must accept W2 employment -Strong communication, organization, and stakeholder management skills ...

MAP

Senior CRM Project Manager

Austin, TX · On-site

In this role, you are a champion of project governance, possess deep expertise in CRM best ... Strong proficiency with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing ...

Amrize

CRM & Lifecycle Marketing Manager

Chicago, IL · On-site

If you're ready to put your skills to work on projects that matter - and build a career with a ... Act as the marketing lead for our Salesforce instance. Oversee data hygiene, lead routing rules ...

Jobsbridge

SalesForce CRM

San Diego, CA

Bachelor's Degree in Computer Science, Engineering or related technical field * 4+ years of experience with technical implementations of SalesForce CRM in academic settings; Salesforce.com ...

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance. * Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics

MDAEdge

Senior Salesforce CRM Developer

Waukesha, WI · On-site

$125K - $153K/yr

MDAEdge is seeking a Senior Salesforce CRM Developer who will be responsible for application ... projects and initiatives simultaneously. • Understanding of enterprise applications to which ...

EmblemHealth

CRM Program Analyst

New York, NY · On-site

Responsible for managing CRM enhancements and day-to-day operations across integrated Salesforce ... Experience with Project Management tools; preferably JIRA required * Sound judgment, decision ...

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As of Sep 13, 2026, the average hourly pay for crm salesforce project manager in the United States is $62.11, according to ZipRecruiter salary data. Most workers in this role earn between $53.37 and $70.67 per hour, depending on experience, location, and employer.

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CRM Project Manager

Atlanta, GA • On-site

United Parcel Service of America, Inc.
See more jobs at United Parcel Service of America, Inc.external

Full-time

Re-posted 2 days ago

UPS Supply Chain Solutions rating

6.8

Company rating: 6.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The CRM Project Manager is responsible for leading the successful planning, coordination, and execution of CRM initiatives that support the organization's sales, marketing, and customer engagement strategies. This role serves as the operational leader for the CRM project portfolio, ensuring initiatives are delivered on time, within scope, budget and aligned with business priorities.
Working across Business Operations, IT, Sales, Marketing, and Executive Leadership, the CRM Project Manager coordinates the end-to-end delivery lifecycle-from idea intake and planning through deployment and business readiness. The role acts as the central point of coordination between business stakeholders and technical teams, driving transparency, accountability, and proactive risk management.
The ideal candidate combines strong project management expertise with a solid understanding of CRM platforms (preferably Salesforce), Agile delivery methodologies, and business process transformation.
Key Responsibilities
Project & Portfolio Management
  • Lead the planning and execution of CRM initiatives, enhancements, and strategic projects from initiation through deployment.
  • Develop and maintain detailed project plans, timelines, milestones, and resource forecasts.
  • Coordinate multiple concurrent projects and balance competing priorities across the CRM portfolio.
  • Ensure alignment between project objectives, business strategy, and available resources.

Cross-Functional Coordination
  • Serve as the primary liaison between business stakeholders and IT delivery teams throughout the project lifecycle.
  • Facilitate regular project meetings, status reviews, and working sessions.
  • Coordinate activities across CRM Business Analysts, Change Management, End User Support, developers, and external partners.
  • Ensure all project teams remain aligned on scope, dependencies, deliverables, and timelines.

Delivery Governance & Execution
  • Manage project scope, schedules, budgets, risks, assumptions, and dependencies.
  • Establish and maintain project governance artifacts, including project charters, RAID logs, status reports, and executive dashboards.
  • Monitor project health and proactively identify and mitigate risks or roadblocks.
  • Drive issue resolution and escalate critical concerns to leadership when appropriate.

Release Planning & Business Readiness
  • Coordinate CRM release schedules in partnership with Product Management and IT.
  • Ensure all business readiness activities are completed prior to deployment, including requirements validation, user acceptance testing (UAT), communications, and support planning.
  • Partner with the Change Management & Adoption team to ensure successful rollout and user adoption of new capabilities.
  • Support post-implementation reviews and lessons learned sessions.

Stakeholder & Executive Communication
  • Provide regular project status updates to business sponsors, senior leadership, and executive stakeholders.
  • Prepare executive presentations, project scorecards, and portfolio summaries.
  • Manage stakeholder expectations through clear, proactive communication regarding scope, timelines, risks, and dependencies.
  • Build strong relationships across all levels of the CRM community, including IT, business leaders, and end users.

Agile Delivery & Continuous Improvement
  • Support Agile and hybrid project delivery methodologies by facilitating sprint planning, backlog grooming, and release planning activities where appropriate.
  • Promote project management best practices, governance standards, and continuous process improvement.
  • Identify opportunities to streamline delivery processes and improve collaboration across business and technology teams.
  • Contribute to the evolution of the CRM operating model by recommending improvements based on project outcomes and stakeholder feedback.

Qualifications
Required
  • Bachelor's degree in Business, Information Systems, Project Management, or a related field.
  • 7+ years of experience leading enterprise technology or CRM projects.
  • Experience managing cross-functional projects involving both business and IT organizations.
  • Working knowledge of Salesforce or a comparable enterprise CRM platform.
  • Strong understanding of project management methodologies, including Agile, Scrum, Waterfall, or hybrid approaches.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Proven ability to manage multiple initiatives and competing priorities in a fast-paced environment.

Preferred
  • Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification.
  • Experience supporting large, global sales or revenue operations organizations.
  • Experience with CRM transformation, process redesign, or digital transformation initiatives.
  • Familiarity with change management and organizational readiness practices.

Success Measures
Project Delivery
  • Percentage of projects delivered on time and within scope.
  • Achievement of key project milestones and business objectives.
  • Effective management of project risks and issue resolution.

Stakeholder Satisfaction
  • Business partner satisfaction scores.
  • Executive confidence and transparency in project reporting.
  • Positive feedback from IT and business stakeholders.

Operational Excellence
  • Improved predictability and consistency of CRM project delivery.
  • Effective management of project portfolio priorities and dependencies.
  • Successful coordination of release readiness and deployment activities.

Business Impact
  • Timely delivery of CRM capabilities that improve user productivity and business outcomes.
  • Increased collaboration between business and IT teams.
  • Continuous improvement of CRM delivery processes and operating model.

Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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