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Crm Product Manager Jobs (NOW HIRING)

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Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

$85K - $120K/yr

The individual works closely with Loyalty, CRM, Marketing, Product, Merchandising, and Analytics teams to support a more data-driven approach to customer growth. The ideal candidate is analytical ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... CRM developments Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Shell

CRM Campaign Coordinator

Houston, TX · On-site

$103K/yr

... Manager, internal teams, and external partners, this role is responsible for managing campaign ... Work with SMEs (Subject Matter Experts) and Product Owners to ensure messaging is accurate ...

Cardone Enterprises Inc

CRM Specialist/Coach

Aventura, FL · On-site

$72K - $92K/yr

Position Overview The CRM Specialist & Coach teaches CRM architecture, workflows, and automation for a portfolio of fractional revenue clients, and personally coaches client teams on how to use their ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA

At least 2 years of experience in Microsoft Dynamics CRM, Marketing, Dynamics CRM Service ... Understanding of production support process, support metrics and reporting, SLA driven ticket ...

Procom Services

CRM Developer/Analyst

Milwaukee, WI

Partner Relationship Management will implement CRM Dynamics On-Line replacing four existing Channel-based systems. IT commitments include integrations with SAP, security platforms, SharePoint and our ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

The right leader thinks like a general manager of the consumer file -- balancing member acquisition ... Partner across Marketing, Technology, Product, Finance, Merchandising, Digital, and Store ...

Sonsoft Inc

MS Dynamics CRM

Norwood, MA

Should have worked on minimum one CRM migration project, one end to end implementation project ... Understanding of production support process, support metrics and reporting, SLA driven ticket ...

Placement Partners Inc.

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CRM Administrator (Hubspot)

Houston, TX · On-site

$45K - $70K/yr

We are seeking a HubSpot Administrator / CRM Operations Specialist who is passionate about maximizing the power of technology, automation, and data to drive business results. This role is ideal for a ...

Saatchi Art

Freelance CRM Coordinator

$40 - $50/hr

Senior Manager, Loyalty & Retention About the Role Saatchi Art is looking for a detail-oriented and ... production. * Maintain campaign timelines and proactively manage milestones to ensure creative ...

New

Compass

Senior Product Designer II, CRM

New York, NY · On-site

We're looking for a Senior Product Designer to help shape the CRM experience of the Home Platform, our enterprise-scale real estate operating system. In this role, you will partner closely with ...

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Crm Product Manager information

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$51.5K

$159.4K

$197K

How much do crm product manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for crm product manager in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What does a CRM product manager do?

A CRM Product Manager is responsible for overseeing the development, implementation, and optimization of Customer Relationship Management (CRM) systems within an organization. They work closely with cross-functional teams to ensure that the CRM platform meets the needs of sales, marketing, and customer service departments. Their duties typically include gathering user requirements, prioritizing features, collaborating with developers, and analyzing data to improve customer engagement and business outcomes.

What are the key skills and qualifications needed to thrive as a CRM product manager?

To thrive as a CRM Product Manager, you need expertise in product lifecycle management, customer relationship management principles, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot, data analytics tools, and agile project management methodologies is essential. Strong communication, stakeholder management, and strategic thinking are crucial soft skills for this role. These skills enable effective product development, ensure alignment with business goals, and drive user adoption and satisfaction.

How does a CRM product manager typically collaborate with sales, marketing, and customer support teams to enhance product features?

A CRM Product Manager works closely with sales, marketing, and customer support teams to gather feedback on user needs, pain points, and workflow requirements. By facilitating regular meetings and cross-functional workshops, the Product Manager ensures that feature development aligns with business objectives and improves user experience. This collaboration helps prioritize features and updates that can increase efficiency, customer satisfaction, and ultimately drive revenue. Effective communication and stakeholder management are essential skills for succeeding in this aspect of the role.

What is the difference between Crm Product Manager vs Customer Success Manager?

AspectCrm Product ManagerCustomer Success Manager
Required CredentialsBachelor's in Business, Marketing, or related field; experience in product managementBachelor's in Business, Communications, or related field; experience in customer relations
Work EnvironmentCollaborates with product teams, marketing, and sales to develop CRM solutionsWorks directly with clients to ensure satisfaction and retention
Employer & Industry UsageTech companies, SaaS providers, CRM software firmsAny industry with customer relationships, including SaaS, retail, and finance

The Crm Product Manager focuses on developing and managing CRM products, ensuring they meet business needs. In contrast, the Customer Success Manager emphasizes maintaining customer relationships and ensuring client satisfaction. Both roles require strong communication skills and industry knowledge but serve different functions within customer engagement and product development.

Is a CRM product manager a good job?

A CRM product manager is a role focused on developing and managing customer relationship management software, requiring skills in product development, data analysis, and stakeholder communication. It is generally considered a good job with opportunities for advancement, competitive salaries, and demand across various industries, especially in organizations prioritizing customer engagement and digital transformation.
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Crm Product Manager jobs near you
Infographic showing various Crm Product Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $159,405 per year, or $76.6 per hour.

CRM Project Manager

Atlanta, GA • On-site

United Parcel Service of America, Inc.
See more jobs at United Parcel Service of America, Inc.external

Full-time

Re-posted yesterday

UPS Supply Chain Solutions rating

6.8

Company rating: 6.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The CRM Project Manager is responsible for leading the successful planning, coordination, and execution of CRM initiatives that support the organization's sales, marketing, and customer engagement strategies. This role serves as the operational leader for the CRM project portfolio, ensuring initiatives are delivered on time, within scope, budget and aligned with business priorities.
Working across Business Operations, IT, Sales, Marketing, and Executive Leadership, the CRM Project Manager coordinates the end-to-end delivery lifecycle-from idea intake and planning through deployment and business readiness. The role acts as the central point of coordination between business stakeholders and technical teams, driving transparency, accountability, and proactive risk management.
The ideal candidate combines strong project management expertise with a solid understanding of CRM platforms (preferably Salesforce), Agile delivery methodologies, and business process transformation.
Key Responsibilities
Project & Portfolio Management
  • Lead the planning and execution of CRM initiatives, enhancements, and strategic projects from initiation through deployment.
  • Develop and maintain detailed project plans, timelines, milestones, and resource forecasts.
  • Coordinate multiple concurrent projects and balance competing priorities across the CRM portfolio.
  • Ensure alignment between project objectives, business strategy, and available resources.

Cross-Functional Coordination
  • Serve as the primary liaison between business stakeholders and IT delivery teams throughout the project lifecycle.
  • Facilitate regular project meetings, status reviews, and working sessions.
  • Coordinate activities across CRM Business Analysts, Change Management, End User Support, developers, and external partners.
  • Ensure all project teams remain aligned on scope, dependencies, deliverables, and timelines.

Delivery Governance & Execution
  • Manage project scope, schedules, budgets, risks, assumptions, and dependencies.
  • Establish and maintain project governance artifacts, including project charters, RAID logs, status reports, and executive dashboards.
  • Monitor project health and proactively identify and mitigate risks or roadblocks.
  • Drive issue resolution and escalate critical concerns to leadership when appropriate.

Release Planning & Business Readiness
  • Coordinate CRM release schedules in partnership with Product Management and IT.
  • Ensure all business readiness activities are completed prior to deployment, including requirements validation, user acceptance testing (UAT), communications, and support planning.
  • Partner with the Change Management & Adoption team to ensure successful rollout and user adoption of new capabilities.
  • Support post-implementation reviews and lessons learned sessions.

Stakeholder & Executive Communication
  • Provide regular project status updates to business sponsors, senior leadership, and executive stakeholders.
  • Prepare executive presentations, project scorecards, and portfolio summaries.
  • Manage stakeholder expectations through clear, proactive communication regarding scope, timelines, risks, and dependencies.
  • Build strong relationships across all levels of the CRM community, including IT, business leaders, and end users.

Agile Delivery & Continuous Improvement
  • Support Agile and hybrid project delivery methodologies by facilitating sprint planning, backlog grooming, and release planning activities where appropriate.
  • Promote project management best practices, governance standards, and continuous process improvement.
  • Identify opportunities to streamline delivery processes and improve collaboration across business and technology teams.
  • Contribute to the evolution of the CRM operating model by recommending improvements based on project outcomes and stakeholder feedback.

Qualifications
Required
  • Bachelor's degree in Business, Information Systems, Project Management, or a related field.
  • 7+ years of experience leading enterprise technology or CRM projects.
  • Experience managing cross-functional projects involving both business and IT organizations.
  • Working knowledge of Salesforce or a comparable enterprise CRM platform.
  • Strong understanding of project management methodologies, including Agile, Scrum, Waterfall, or hybrid approaches.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Proven ability to manage multiple initiatives and competing priorities in a fast-paced environment.

Preferred
  • Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification.
  • Experience supporting large, global sales or revenue operations organizations.
  • Experience with CRM transformation, process redesign, or digital transformation initiatives.
  • Familiarity with change management and organizational readiness practices.

Success Measures
Project Delivery
  • Percentage of projects delivered on time and within scope.
  • Achievement of key project milestones and business objectives.
  • Effective management of project risks and issue resolution.

Stakeholder Satisfaction
  • Business partner satisfaction scores.
  • Executive confidence and transparency in project reporting.
  • Positive feedback from IT and business stakeholders.

Operational Excellence
  • Improved predictability and consistency of CRM project delivery.
  • Effective management of project portfolio priorities and dependencies.
  • Successful coordination of release readiness and deployment activities.

Business Impact
  • Timely delivery of CRM capabilities that improve user productivity and business outcomes.
  • Increased collaboration between business and IT teams.
  • Continuous improvement of CRM delivery processes and operating model.

Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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