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Crm Implementation Project Manager Jobs in Boston, MA

KnitWell Group

CRM & Loyalty Analyst

Hingham, MA · On-site

$50K - $60K/yr

About the role The CRM & Loyalty Analyst coordinates and executes the loyalty and CRM program ... Strong project management and coordination skills, comfortable owning timelines and chasing ...

Prophecy Technologies

Veeva CRM Lead

Boston, MA · On-site +1

This role is for a Veeva CRM Lead, responsible for providing solutions and technical architecture ... Experience with large project management and Salesforce-based implementations. * Migration and ...

Tripadvisor

Senior CRM Specialist

Boston, MA · On-site

Senior CRM Specialist | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We ...

Tripadvisor

Senior CRM Specialist

Boston, MA · Remote

Senior CRM Specialist | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We ...

Purple Drive

Veeva CRM Consultant

Boston, MA · On-site

Veeva CRM Lead Must Have Technical/Functional Skills 1. Min 5-8 years of Experience in providing ... project management and Salesforce Based implementations. Cloud implementation is a plus. 5. ...

Kayak

Product Manager, CRM

Cambridge, MA

Oversee design, development, and experimentation pipelines for CRM initiatives -- from early discovery through implementation, QA, launch, and iteration. * Build and evolve CRM capabilities in ...

Mixam

Lifecycle & CRM Marketing Manager

Boston, MA · Hybrid

... CRM tooling - with responsibility for identifying customer risk and opportunity, designing the ... All current marketing email is in Klaviyo, while HubSpot is in early implementation. This person ...

Mixam

Lifecycle & CRM Marketing Manager

Boston, MA · Remote

... CRM tooling - with responsibility for identifying customer risk and opportunity, designing the ... All current marketing email is in Klaviyo, while HubSpot is in early implementation. This person ...

Prelim

Project Manager, Implementations

Boston, MA · Remote

$130K - $140K/yr

Lead client calls and build trusted relationships with stakeholders from C-suite executives to ... Implementation Architects, Software Engineers, and Customer Success to ensure smooth project ...

YO AI Labs

CRM Operations Specialist Remote

Boston, MA · Remote

$40 - $100/hr

Collaborate with project teams and reviewers to refine CRM-related datasets, scenarios, and AI ... Experience optimizing sales processes, implementing CRM automations, and maintaining high standards ...

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All JobsCrm Implementation Project JobsCrm Implementation Project Manager JobsCrm Implementation Project Manager Jobs in Boston, MA

Crm Implementation Project Manager information

See Boston, MA salary details

$44.5K

$122.2K

$203.2K

How much do crm implementation project manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for crm implementation project manager in Boston, MA is $122,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,900.00 and $153,200.00 per year, depending on experience, location, and employer.

CRM & Loyalty Analyst

Hingham, MA • On-site

KnitWell Group
Apparel and Accessories Stores
Learn more about KnitWell Groupexternal

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

KnitWell Group rating

7.5

Company rating: 7.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
About the role
The CRM & Loyalty Analyst coordinates and executes the loyalty and CRM program strategy, translating customer growth goals into campaigns, offers and lifecycle journeys that build long term customer value. In this role you own the day to day forward motion of the loyalty program and CRM calendar: briefing and building campaigns, running the test agenda, chasing down dependencies across Marketing, Digital, Stores, IT and external partners, and turning results into clear recommendations. You bring business analysis acumen and are comfortable interrogating customer data and performance reporting to explain what moved and why, without needing to build the models yourself. You will work across functions and across altitudes of influence, from hands on execution with production and email teams through to briefing senior leadership on program performance. As the successful candidate you will be organized, curious, self-motivated and energized by owning a program end to end.
The impact you can have
  • Own execution of the loyalty and CRM calendar end to end: briefs, audience requests, offer setup, QA, launch and post-launch readout across email, direct mail, SMS, app and in-store touchpoints.
  • Coordinate loyalty program mechanics including tier benefits, points and rewards, enrollment, member communications and member servicing escalations, keeping the member experience consistent across channels.
  • Translate customer growth goals into program plans. Partner with the Director, CRM and Loyalty on segmentation, contact strategy and lifecycle journeys (welcome, onboarding, reactivation, win-back, VIP).
  • Track member and segment KPIs (enrollment, retention, frequency, spend, tier migration) and explain the drivers behind the movement, not just the movement itself.
  • Own the test agenda. Design, document and land A/B and holdout tests, supporting a culture of fail cheaply, learn often and succeed quickly.
  • Work across functions and altitudes of influence, keeping Brand Marketing, Merchandising, Creative, E-Commerce, Stores, Customer Service, IT and Analytics aligned on what is shipping and when.
  • Manage external partners and vendors across loyalty platform, print and fulfillment deliverables, holding them to timeline and quality.
  • Support development and tracking of the loyalty and CRM marketing budget, including offer liability and reward cost.
  • Maintain working knowledge of the competitive and loyalty landscape, and bring forward program enhancement recommendations.

You'll bring to the role
  • College Degree
  • 2+ years of relevant loyalty, rewards or strategic CRM program experience
  • Strong project management and coordination skills, comfortable owning timelines and chasing dependencies across teams
  • Business analysis acumen. Able to read customer performance data, form a hypothesis and make an actionable recommendation. Strong Excel; SQL, CDP or Web Analytics exposure a plus
  • Strong verbal and written communication skills, able to brief a production team and a senior leader on the same day
  • Ability to thrive in a fast-paced environment and juggle multiple projects simultaneously
  • Retail or direct-to-consumer experience/passion a plus

Benefits
  • You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
  • Support for your individual development plus opportunities for career mobility within our family of brands.
  • A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
  • Medical, dental, vision insurance & 401(K).*
  • Employee Assistance Program (EAP).
  • Time off - paid time off & holidays.*
  • The target salary range for this role is: $50,000 - $60,000

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
  • On-site: This position works on-site at least 4 days per week consistent with the needs of the business at our Talbots office location in Hingham, MA.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.
#LI-AP1
Location:
Corporate Office-Talbots-Hingham, MA 02043Position Type:
Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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