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Credit Union Member Service Representative information

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How much do credit union member service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for credit union member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Credit Union Member Service Representative vs Teller?

AspectCredit Union Member Service RepresentativeTeller
Primary RoleAssist members with account services, inquiries, and financial transactionsHandle cash transactions, deposits, withdrawals, and basic account operations
Required SkillsCustomer service, communication, basic financial knowledgeCash handling, accuracy, customer service
Work EnvironmentBranch setting, interacting directly with membersBranch counter, cash drawer management
CertificationsTypically none required; financial knowledge beneficialNone required, but cash handling experience preferred

Both roles are customer-facing positions within credit unions, focusing on member interactions. While tellers primarily handle cash transactions, Credit Union Member Service Representatives provide broader account assistance and financial guidance. The roles often overlap but differ in scope and responsibilities, with the Member Service Representative offering more comprehensive member support.

What does a member service representative do at a credit union?

A credit union member service representative assists members with account transactions, such as deposits, withdrawals, and loan payments, and provides information about financial products and services. They also handle member inquiries, resolve issues, and promote credit union offerings, often using banking software and maintaining compliance with financial regulations.

What states have the most Credit Union Member Service Representative jobs?

States with the most job openings for Credit Union Member Service Representative jobs include:

What are popular job titles related to Credit Union Member Service Representative jobs?

For Credit Union Member Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Credit Union Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Credit Union Member Service Representative

Baltimore, MD

First Eagle Federal Credit Union
See more jobs at First Eagle Federal Credit Unionexternal

$21 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Description


First Eagle Credit Union

Job Description

Member Service Representative

FLSA Status: Non-Exempt

Summary:  This position is responsible for providing exceptional world-class service to our Credit Union Call Center and Branch through various channels such as in person, phone, email, mail and fax in order to support and strengthen member relationships as a trusted financial advocate. In this position, you will uphold to the highest integrity of our Brand while living our Mission and Vision by demonstrating our Core Values in order to create a positive member experience.


 Excellent benefits package, includes generous PTO plan, paid holidays, M-F work schedule, no weekends, 401k matching, annual bonus and healthcare benefits as well as opportunities for advancement.     


Conducts a variety of transaction services including account opening and assisting credit union members daily needs by performing the following:

Day to Day Duties and Responsibilities:

  1. Represents the Credit Union in a courteous and professional manner by providing prompt, efficient and accurate service in the processing of transactions.
  2. Provides in-person, online and telephone general and specific service-related information concerning Credit Union services or policies.
  3. Responds to members' requests by offering financials solutions to support member education and engagement as a trusted financial partner. 
  4. Assists with onboarding new members and account documentation and funding.
  5. Handles requests from members for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances and any other requests received from members.
  6. Promotes Credit Union products and services based on member needs in order to generate leads to increase sales.
  7. Protects the privacy of member information and operates in a safe and secure manner to protect First Eagle.
  8. Continually improves knowledge by attending classes, seminars and conferences.
  9. Abides by First Eagle's Service Standards and supports all Core Values.
  10. Other duties as assigned.

Starting hourly rate $21-$25  

Requirements

Requirements High school diploma or general education degree (GED); and a minimum of two years related banking/finance experience and/or training; or equivalent combination of education and experience.


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