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Credit Union Call Center Jobs (NOW HIRING)

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Network at Credit Union events to promote the brand. Duties/Responsibilities: * Manage the phone volume in the call center to ensure timely and professional response times are met. * Performs ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Network at Credit Union events to promote the brand. Duties/Responsibilities: * Manage the phone volume in the call center to ensure timely and professional response times are met. * Performs ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Network at Credit Union events to promote the brand. Duties/Responsibilities: * Manage the phone volume in the call center to ensure timely and professional response times are met. * Performs ...

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building ...

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Credit Union Call Center information

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How much do credit union call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for credit union call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Credit Union Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Lead

Stockton, CA • On-site

CENTRAL STATE CREDIT UNION
Commercial Banking • 51 - 200 employees
Learn more about CENTRAL STATE CREDIT UNIONexternal

$27 - $35.72/hr

Full-time

Posted 6 days ago

Job description

Description

Position Title: Call Center Lead

Department: Operations

Reports to: E-Branch Manager

FLSA Classification: Non-exempt

Compensation Range:  $27.00 to $35.72 per hour 


Job Summary:

The Call Center Lead, alongside the E-Branch manager, is responsible for managing phone volume in the call center and ensures a timely response occurs to all member requests received over the phone and/or via email or received in the mail. They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed.


Supervisory Responsibilities:

  • Train new hires and identify training opportunities and serve as a role model, coach, mentor, and continuously motivate staff to achieve desired outcomes.
  • May be responsible for scheduling and discipline in accordance with company policy.
  • Coaching the team via call monitoring and observations.
  • Assist in staff evaluation for annual reviews with documented feedback.
  • Ensure the call center meets all compliance and regulatory BSA requirements.
  • Meeting the department sales goals in alignment with the Credit Union strategic plan.
  • Help develop individual development plans for the team to ensure growth within the department.
  • Network at Credit Union events to promote the brand.

Duties/Responsibilities:

  •  Manage the phone volume in the call center to ensure timely and professional response times are met.
  •  Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
  •  Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
  •  Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
  •  Responsible for ensuring the staff is updated and knowledgeable of credit union policies, procedures, products, and business operations services.
  •  Responsible for maintaining accurate and legible record of all transactions.
  •  May be responsible for receiving and taking applications for loan products.
  •  Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  •  Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

  •  Proficient in all aspects of the Credit Union operations.
  •  Excellent verbal and written communication skills. 
  •  Excellent interpersonal and customer service skills.
  •  Excellent organizational skills and attention to detail.
  •  Excellent time management skills with a proven ability to meet deadlines.
  •  Ability to function well in a high-paced and at times stressful environment.
  • Other duties as assigned.

Education and Experience:

  •  High School Diploma.
  •  Minimum three to five years call center experience or equivalent required.
  •  Prior leadership experience is preferred.

Physical Requirements:

  •  Prolonged periods of sitting at a desk and working on a computer.
  •  May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing.
  •  May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.

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