Credit Risk Analyst Jobs in Worcester, MA (NOW HIRING)

It’s an exciting time to be at Hanscom Federal Credit Union! 

As a member of our Consumer Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

What we offer

$53,914.56/annual to $67,393.20/annual

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Indirect Lending Underwriter   

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.  You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

Credit Underwriting and Decisioning

• Review, analyze, underwrite, and decision indirect consumer loan applications.
• Assess credit history, income, employment, collateral, and overall risk profile.
• Approve, deny, or counteroffer loans within assigned lending authority.
• Structure loan terms to align with risk tolerance and portfolio objectives.
• Identify inconsistencies, red flags, and fraud indicators in application data.
• Underwrite complex scenarios, including self-employed borrowers and non-traditional income.

Dealer Communication and Negotiation

• Communicate credit decisions clearly and promptly to dealership partners.
• Negotiate deal structure, advance, and terms to achieve mutually beneficial outcomes.
• Provide alternative loan structures, including counteroffers, to support approval opportunities while maintaining compliance with policy requirements.
• Maintain professional business relationships with dealer partners and CUSO counterparts.

Risk Management and Portfolio Quality

• Apply sound underwriting judgment to appropriately balance risk and return considerations.
• Ensure collateral valuation and structure sufficiently protect Credit Union interests.
• Contribute to building a portfolio that meets credit quality, performance, and growth targets.
• Utilize pipeline and production reporting tools to manage workflow efficiently.

Collaboration and Relationship Management

• Builds strong dealer relationships in order to obtain additional business, manage look to book metrics, and portfolio quality.
• Coordinate with loan processors, funding specialists, and other internal stakeholders to support timely funding activities.
• Assist team members within the Indirect Lending Department as needed.
• Escalate issues or adverse trends to management in a timely manner.

Compliance and Quality Assurance

• Ensure all decisions comply with:
• Equal Credit Opportunity Act (ECOA)
• Regulation Z (Truth in Lending)
• Fair Credit Reporting Act (FCRA)
• Bank Secrecy Act / Anti-Money Laundering (BSA/AML)
• Office of Foreign Assets Control (OFAC)
• Member Identification Program (MIP)
• Maintain consistent application of fair lending practices.
• Ensure accurate documentation and audit-ready loan files.

Education and Experience

• High school diploma or equivalent required; Associate’s degree preferred.
• 3+ years of indirect lending or underwriting experience required.
• Experience in indirect auto lending strongly preferred.
• Experience working with dealership or CUSO channels is preferred.

Skills and Competencies

• Strong analytical and credit decisioning skills.
• Ability to interpret credit reports, income documentation, and collateral valuations.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship management capabilities.
• Proficiency in Microsoft Office applications and lending platforms (for example, CUDL or comparable systems).
• Ability to manage high-volume workflow and meet deadlines.
• Strong organizational and multitasking skills.
• Ability to handle confidential information with discretion.
• Collaborative mindset with ability to work cross-functionally.

PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

** Must be authorized to work in the US **