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Credit Card Processing Manager Jobs in Indiana (NOW HIRING)

Slice Merchant Services

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B2B Sales Representative

Elkhart, IN · On-site

$75K - $125K/yr (+ commission)

Excellent opportunity to join a leading, national credit card processing company that has over a ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...

Slice Merchant Services

B2B Sales Representative

Mishawaka, IN · On-site

$75K - $125K/yr (+ commission)

Excellent opportunity to join a leading, national credit card processing company that has over a ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...

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All JobsCredit Card Processing JobsCredit Card Processing Manager JobsCredit Card Processing Manager Jobs in Indiana

Credit Card Processing Manager information

What does a credit card processing manager do?

A Credit Card Processing Manager oversees the operations related to processing credit card transactions for a business or financial institution. They ensure that all payment transactions are handled accurately, securely, and in compliance with industry regulations. Key responsibilities include managing a team, troubleshooting transaction issues, working with payment processors, and implementing new payment technologies. This role also involves monitoring fraud prevention measures and ensuring customer satisfaction with payment services.

What are the key skills and qualifications needed to thrive as a credit card processing manager?

To excel as a Credit Card Processing Manager, you need expertise in payment processing, risk management, and compliance, often supported by a degree in finance or business and relevant industry experience. Familiarity with major payment gateways, transaction monitoring systems, and PCI DSS certification is typically required. Strong analytical skills, attention to detail, and effective communication are essential soft skills for managing teams and resolving issues. These competencies ensure secure transactions, regulatory compliance, and operational efficiency in a dynamic financial environment.

What are some common challenges a credit card processing manager faces when overseeing transaction security and compliance?

A Credit Card Processing Manager often encounters challenges in maintaining strict compliance with industry regulations like PCI DSS, managing fraud prevention, and ensuring data security throughout all stages of transaction processing. Staying updated on evolving security threats and regulatory changes requires ongoing education and collaboration with IT, compliance, and risk management teams. Additionally, balancing efficient transaction flow with robust security measures can be complex, making clear communication and process optimization essential parts of the role.

What is the difference between Credit Card Processing Manager vs Payment Processing Specialist?

AspectCredit Card Processing ManagerPayment Processing Specialist
CredentialsRelevant certifications like PCI DSS, industry experienceCertifications such as PCI DSS, technical knowledge
Work EnvironmentOversees teams, manages operations in financial or banking sectorsHandles transaction processing, troubleshooting, and support roles
Employer & Industry UsageFinancial institutions, banks, payment service providersMerchants, payment processors, e-commerce companies

The Credit Card Processing Manager focuses on overseeing processing operations and managing teams, while the Payment Processing Specialist handles transaction support and technical troubleshooting. Both roles require industry certifications and are vital in payment industry environments, but they differ in scope and responsibilities.

What cities in Indiana are hiring for Credit Card Processing Manager jobs?

Cities in Indiana with the most Credit Card Processing Manager job openings:

Card & ITM Operations Manager

Indianapolis, IN

Financial Center First Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Financial Center First Credit Unionexternal

$65K - $89K/yr

Full-time

Re-posted 7 days ago

Job description

POSITION TITLE: Card Services amp; ITM Operations Manager
REPORTS TO: VP, Internal Operations
PAY GRADE: 12
DEPARTMENT: Internal Operations
FLSA STATUS: Exempt
LOCATION: Hybrid
PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.
The Card Services amp; ITM Operations Manager’s primary responsibility is to oversee day-to-day card services operations, analyze portfolio performance, and work with management to develop and implement strategies for credit and debit payment products. Focus areas include member experience, product development, trend analysis, data analytics, and strategic recommendations to ensure credit card products are competitive and profitable. Acts as primary Credit Union contact with debit and credit processors and other network providers related to card payment systems.
The Card Services amp; ITM Operations Manager also plays a key role in maintaining efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth. This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives.
The Card Services amp; ITM Operations Manager, manages and holds accountable the Card Services Team and the Internal Operations Coordinator.
ESSENTIAL DUTIES:
  • Leads the successful daily processing of Card Services including the following functions: Debit and ATM Card Disputes, New Card setups, Debit and Credit Card Maintenance, Review and monitoring of error reports
  • Responsible for maintaining the Credit Unions card stock inventory including but not limited to: Performing Monthly Inventory Audits, Placing card orders with card processor, Branch instant issue stock, Working with Marketing for design and branding approval
  • Serves as liaison with Credit Unions card processor vendor partners to complete functions such as; Ensure an exceptional member and employee experience with card services, Ensure vendors service level objectives are maintained, Ensure operational business requirements are met, Monitor and escalates service request tickets as necessary
  • Implement strategies to increase card product penetration, activation, and utilization while using analytics to ensure features and services remain relevant to members
  • Monitor, track, and report key performance metrics to senior management, Lending and other stakeholders. In addition to collaborating with cross-functional teams and Executive Management on Card Product Management projects and analyses
  • Partners with Marketing in the development, analysis and implementation of campaigns and service offerings that increase member adoption and usage of card products. As well as identify targets for Card Product related Marketing Campaigns.
  • Partners with Risk Management and Compliance on fraud monitoring and reporting and contributes to new and revised rules for fraud prevention
  • Is the system administrator for card management programs
  • Ensure compliance and regulatory requirements are met. Review operating practices and procedures, implement processes to increase service quality, reduce risk and establish or improve internal controls
  • Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance. Recognize employees who perform at a high level. Hold employees accountable for their performance, attitude and behavior
  • Meet with each employee monthly to review previous month’s performance, set goals for upcoming month’s performance and develop plans to improve employee’s performance
  • Responsible for exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external members
  • Maintains efficient ATM/ITM operations, ensuring high service quality, user experience, and strategic network growth
  • This position supports the overall functionality of the ATM/ITM fleet, including service management, network marketing, and deposit growth initiatives
  • Assist in managing network relationships and oversee transaction routing
  • Coordinate ATM relocations, deinstallations, and new machine installations
  • Improve deployment processes for efficiency
  • Work with vendors to manage fleet operations and oversee monitoring, dispatch, and vendor coordination
  • Stay updated on new functionalities and oversee upgrade projects
  • Identify opportunities to refine processes for better machine usage
  • Manage administration of ATM products, services, and related systems
  • Performs other duties commensurate to this position
REQUIRED BACKGROUND:
  • A college degree is preferred or equivalent experience
  • Minimum of 3 years experience working with debit and credit cards in a cards department or similar experience
  • Minimum of 2 years managing or supervising experience
  • Strong written communications skills including email and business communications
  • Strong verbal communication skills, self-motivated, strong interpersonal skills, as well as presentation skills
  • Must be proficient in use of Microsoft Office products, specifically Word and Excel
ADA REQUIREMENTS
Physical Requirements
Is able to bend, sit, and stand for extended periods of time in order to perform work with some physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Reliable transportation required.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled public or private office with varying noise levels. Must be able to interact with few or many people at one time.

Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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