Credentials Assistant Jobs in Austin, TX (NOW HIRING)

Join Our Team in Austin, TX

We are seeking a detail-oriented, organized, and people-focused Driver Compliance Admin to join our team in Austin, TX. In this role, you will play a critical part in supporting our driver network by ensuring compliance with company policies and regulatory requirements, maintaining accurate documentation, and providing administrative support that contributes to driver success and operational excellence.

As a key point of contact for drivers, you will assist with onboarding, permitting, licensing, record management, compliance tracking, and performance-related administrative functions. Your attention to detail, strong communication skills, and commitment to supporting drivers will help strengthen compliance, improve operational efficiency, and contribute to overall business success.

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Work Environment

• Manage driver permits, licenses, certifications, and required regulatory documentation
• Monitor expiration dates and coordinate timely renewals of permits and credentials
• Assist drivers with onboarding, licensing, qualification requirements, and compliance processes
• Maintain accurate driver records, files, and compliance documentation
• Conduct routine audits to ensure compliance with company policies and regulatory standards
• Communicate compliance requirements, updates, deadlines, and policy changes to drivers
• Coordinate with regulatory agencies and internal departments as needed
• Ensure all compliance-related records are organized, complete, and audit-ready

• Serve as a primary administrative resource for drivers regarding compliance and documentation matters
• Respond to driver inquiries and provide timely support and guidance
• Assist with maintaining driver databases, tracking systems, and personnel records
• Support driver communication initiatives and help ensure a positive driver experience
• Coordinate and document driver meetings, training, and compliance-related activities
• Escalate concerns or compliance issues to leadership when appropriate

• Assist with monitoring driver attendance, service levels, and operational performance records
• Maintain documentation related to coaching, corrective actions, and performance improvement initiatives
• Provide administrative support for driver performance programs and reporting
• Track trends and identify areas requiring additional driver support or follow-up
• Help ensure drivers understand company policies, procedures, and performance expectations

• Maintain accurate records related to compliance, driver documentation, and performance activities
• Track and report key metrics including compliance status, permit renewals, driver activity, and workforce trends
• Generate reports and provide regular updates to leadership
• Identify opportunities to improve administrative processes and compliance efficiency
• Support workforce planning initiatives and continuous improvement efforts
• Assist with special projects and other administrative duties as assigned

• Experience in transportation, compliance, operations, administration, human resources, or a related field preferred
• Knowledge of permitting, licensing, DOT regulations, or transportation compliance preferred
• Strong organizational, administrative, and time-management skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Strong problem-solving and critical-thinking abilities
• Proficiency in Microsoft Office Suite and reporting systems
• Ability to handle confidential information with professionalism and discretion
• Self-motivated, dependable, and team-oriented mindset

• Play a key role in maintaining driver compliance and operational excellence
• Support a team that values safety, accountability, and professionalism
• Build meaningful relationships with drivers and operational leaders
• Contribute to an efficient and compliant transportation operation
• Enjoy opportunities for professional growth and career advancement
• Make a direct impact on driver success and overall business performance