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Cox Retention Jobs in Colorado (NOW HIRING)

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Cox Retention information

What is a Cox Retention specialist?

Cox Retention specialists are customer service representatives who work for Cox Communications, focusing on retaining existing customers who may be considering canceling or downgrading their services. Their primary role is to address customer concerns, provide solutions, and offer incentives or promotional deals to encourage continued service. They utilize strong communication and problem-solving skills to resolve issues, enhance customer satisfaction, and reduce customer churn. Retention specialists often handle inbound and outbound calls related to cancellations, billing issues, and service modifications.

What are the key skills and qualifications needed to thrive as a Cox Retention specialist?

To thrive as a Cox Retention Specialist, you need strong customer service skills, sales acumen, and a high school diploma or equivalent, with some employers preferring previous experience in a retention or call center role. Proficiency with CRM software, call center systems, and sales tracking tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help individuals excel in addressing customer concerns and retaining business. These skills and qualities are crucial for effectively resolving customer issues, building loyalty, and meeting retention targets in a competitive telecommunications environment.

What are some common challenges faced by Cox Retention specialists, and how can applicants prepare for them?

Cox Retention Specialists often encounter challenges such as handling irate or dissatisfied customers, meeting retention targets, and adapting to evolving product offerings. Applicants can prepare by developing strong communication and negotiation skills, staying up to date on Cox services, and demonstrating resilience in high-pressure situations. Being proactive in learning about customer needs and maintaining a positive, solutions-oriented attitude will help candidates excel in this role.

What is the difference between Cox Retention vs Cox Customer Service Representative?

AspectCox RetentionCox Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering solutions to prevent churn.Provides general customer support, answers inquiries, and assists with billing or service issues.
Required SkillsStrong communication, negotiation, and problem-solving skills.Excellent communication, patience, and product knowledge.
Work EnvironmentTypically in retention centers or call centers, often with sales targets.In call centers or customer support centers, handling diverse customer requests.

While both roles involve customer interaction, Cox Retention specialists focus on customer retention and reducing churn through targeted strategies, whereas Cox Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps job seekers identify the right position aligned with their skills and career goals.

Does Cox have a retention department?

Cox Communications has a retention department responsible for customer retention and account management. Employees in this role often handle customer concerns, offer solutions to retain clients, and may use CRM tools to track interactions. The department aims to improve customer satisfaction and reduce churn.

What are popular job titles related to Cox Retention jobs in Colorado?

For Cox Retention jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Cox Retention jobs in Colorado look for?

The top searched job categories for Cox Retention jobs in Colorado are:

What cities in Colorado are hiring for Cox Retention jobs?

Cities in Colorado with the most Cox Retention job openings:

Cox Retention jobs near you
Infographic showing various Cox Retention job openings in Colorado as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Advisor

Colorado Springs, CO

Mike Maroone Automotive Group
501 - 1,000 employees
Learn more about Mike Maroone Automotive Groupexternal

$125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Automotive Service Advisor

If you've worked the drive at a domestic store, you already know -- this isn't an entry-level role. It's fast, it's high-volume, and it demands accuracy, confidence, and follow-through.

Mike Maroone Chevrolet South is looking for an experienced Service Advisor who understands how to manage repair orders, communicate clearly with techs, and deliver a service experience that keeps customers coming back. If you're comfortable in a structured process environment and already familiar with Cox Automotive platforms -- even better.

What We're Looking For

  • Minimum 1 year experience as a Service Advisor in a domestic dealership or independent shop
  • Valid driver's license with no more than two moving violations within the past three years
  • Working knowledge of DealerTrack and XTime preferred
  • Strong communication and relationship-building skills
  • Ability to multi-task in fast-paced service drive
  • Detail-oriented with solid organizational habits
  • Professional appearance and customer-first mindset
  • Availability for evenings and weekends as needed

What Sets You Apart

  • Consistently strong CSI performance
  • Solid understanding of manufacturer maintenance schedules
  • Ability to build trust quickly and retain repeat clients
  • Clean, accurate paperwork with minimal corrections

What We Offer

  • Exceptional pay plan -- our top performers consistently earn $125K+/year!
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company-Paid Life Insurance
  • Voluntary Life Insurance
  • Short- and Long-Term Disability
  • Supplemental Health
  • 401(k) with Company Match
  • Paid Vacation, Holidays and Sick
  • Paid Training
  • Associate Discounts and more!

At Mike Maroone Automotive, you'll find a great place to work that is centered on a culture of caring -- for our associates, our customers and our community. We are looking for career-minded, highly motivated individuals to join our team. We provide training, a performance-based pay package, comprehensive benefits and the opportunity to excel in a supportive environment.

Mike Maroone Automotive is an Equal Opportunity Employer. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for removing this information.