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Cox Contractor Jobs in Arizona (NOW HIRING)

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$4

$23

$33

How much do cox contractor jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for cox contractor in Arizona is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $31.83 per hour, depending on experience, location, and employer.

What are some common challenges Cox contractors face when working on telecommunications installation projects?

Cox Contractors often encounter challenges such as coordinating schedules with customers, navigating complex building layouts, and troubleshooting unexpected technical issues during installations. Adapting quickly to changes in project requirements and maintaining strong communication with both the Cox team and clients is essential. Additionally, balancing multiple projects while meeting strict deadlines and quality standards can be demanding, but it also provides valuable experience for career growth within the telecommunications industry.

What is the difference between Cox Contractor vs Electrician?

AspectCox ContractorElectrician
CredentialsVaries; often requires licensing or certification depending on projectTypically requires state licensing or certification
Work EnvironmentConstruction sites, commercial or residential projectsResidential, commercial, industrial wiring and repairs
Employer & Industry UsageContracted by construction firms, property managers, or clientsEmployed by electrical companies or self-employed
Common Search & ComparisonYesYes

The Cox Contractor is a versatile role that often involves managing or executing construction projects, including electrical work, but may encompass broader responsibilities. Electricians specialize specifically in electrical systems, wiring, and repairs. While both roles require relevant certifications and work in similar environments, Cox Contractors may oversee multiple trades, whereas Electricians focus solely on electrical tasks. Understanding these differences helps in choosing the right career path or service provider.

What is a Cox contractor?

Cox Contractors are independent businesses or individuals hired by Cox Communications to perform specific services, such as installing, repairing, or maintaining cable, internet, and phone services for Cox customers. These contractors are not direct employees of Cox, but they are authorized to represent the company while performing designated tasks. They must adhere to Cox’s standards for customer service, safety, and technical work, ensuring a consistent experience for customers. Working as a Cox Contractor typically requires specialized training, appropriate certifications, and compliance with local regulations.

What are the key skills and qualifications needed to thrive as a Cox contractor, and why are they important?

To thrive as a Cox Contractor, you need solid technical knowledge of cable, internet, and telecommunications installation and repair, often backed by relevant field experience or technical training. Familiarity with industry-standard tools, signal testing equipment, and certifications such as SCTE or applicable OSHA safety training is common. Strong customer service skills, attention to detail, and the ability to work independently or in small teams distinguish top performers in this role. These competencies ensure safe, efficient installations, high customer satisfaction, and adherence to industry standards.
What are popular job titles related to Cox Contractor jobs in Arizona? For Cox Contractor jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Cox Contractor jobs in Arizona look for? The top searched job categories for Cox Contractor jobs in Arizona are:
What cities in Arizona are hiring for Cox Contractor jobs? Cities in Arizona with the most Cox Contractor job openings:
Cox Contractor jobs near you
Infographic showing various Cox Contractor job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 71% Full Time, 9% Part Time, and 19% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,856 per year, or $24 per hour.

Senior Director, Customer Success (RapidScale)

Cox Communications

Phoenix, AZ • On-site

$148K - $247K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

19th of 96 rated telecommunications companies

Job description

Company
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Overview
RapidScale is establishing Customer Success as a core revenue-adjacent capability designed to ensure delivery of contracted business outcomes and measurable business value, improve customer advocacy, drive gross revenue retention, and enable expansion.
The Senior Director, Customer Success is accountable for owning customer outcomes and value realization, while acting as the orchestrator / quarterback across the entire RapidScale ecosystem-Sales (AEs/AMs), Delivery, Operations, Consulting, Support, and administrative billing.
This role builds the system that ensures customers consistently experience RapidScale as one accountable partner, not a collection of teams. This role directly protects revenue durability, customer lifetime value, and enterprise credibility. By owning outcomes, building segment-specific playbooks, and acting as RapidScale's internal quarterback, the Senior Director of Customer Success ensures customer success is repeatable, scalable, and growth-generating.
Strategic Objectives
  • Ensure customers realize measurable business outcomes and value from RapidScale solutions
  • Improve Gross Revenue Retention (GRR) from ~78% toward 80-85%+ near term and 85-90%+ over time
  • Reduce churn and downsell through proactive lifecycle management and expectation alignment
  • Institutionalize a single accountable customer advocate and internal orchestration model
  • Scale Customer Success through repeatable programs and playbooks by customer segment
  • Enable expansion by surfacing Customer Success Qualified Leads (CSQLs) to Sales

Core Responsibilities
Business Outcomes & Value Realization (Primary Accountability)
  • Own accountability for ensuring RapidScale delivers the business outcomes and business value committed to customers
  • Ensure every Gold+ customer has a clearly defined Outcome-Based Success Plan (OBSP) tied to customer objectives, KPIs, and value realization milestones
  • Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just scope completion
  • Lead executive-level value realization discussions with customer stakeholders

Customer Success Strategy, Programs & Playbooks
  • Design, develop, and continuously evolve Customer Success programs and playbooks by customer segment:
    • Diamond: Executive partnership, white-glove orchestration, strategic roadmap alignment
    • Platinum: Proactive value realization, adoption acceleration, expansion readiness
    • Gold: Structured onboarding, standardized engagement, outcome validation
  • Define segment-specific engagement models, lifecycle touchpoints, success metrics, and escalation paths
  • Ensure playbooks are operationalized through tooling, enablement, and governance-not left as static documents
  • Standardize best practices while preserving flexibility for complex enterprise environments

Quarterback & Cross-Functional Orchestration
  • Act as the orchestrator / quarterback across all RapidScale functions involved in the customer lifecycle, including:
    • Sales (AEs and AMs)
    • Delivery and Operations
    • Consulting and Professional Services
    • Support and Cloud Engineering
    • Administrative and billing functions
  • Ensure seamless handoffs, clear accountability, and coordinated execution across teams
  • Proactively resolve cross-functional friction impacting customer outcomes, timelines, or experience

Retention, Renewal & Expansion Enablement
  • Own renewal readiness in close partnership with Sales and Account Management
  • Ensure early renewal conversations grounded in delivered value and outcomes
  • Enable expansion by identifying unmet needs, adoption signals, and Customer Success Qualified Leads (CSQLs)
  • Maintain clear role boundaries between Customer Success and commercial ownership while remaining tightly aligned

Customer Experience & Executive Engagement
  • Standardize proactive communication, progress updates, and transparency into risks or delays
  • Elevate QBRs to focus on outcomes achieved, value delivered, and forward-looking roadmaps
  • Ensure customers experience RapidScale as a coordinated, accountable enterprise partner

Team Leadership & Capability Building
  • Build, lead, and develop the Customer Success leadership team and CSM organization
  • Establish performance standards, coaching rigor, and clear career progression paths aligned to customer tiers
  • Foster a culture of ownership, accountability, and continuous improvement

Metrics, Governance & Insights
  • Own CS KPIs including:
    • Gross Revenue Retention (GRR)
    • Net Revenue Retention (NRR)
    • Customer Success Qualified Leads (CSQLs)
    • Customer health scores
    • Team-level CS NPS
  • Implement governance, operating cadence, and executive reporting to the CRO and RSLT

Experience & Qualifications
  • BA/BS degree with 12+ years of relevant experience including: Customer Success, Client Services, Enterprise Account Leadership, or Consulting within B2B technology or services OR equivalent combination of education and experience (MS + 10 years of experience or P.D. + 7 years of experience or 16 years of experience with no degree)
  • 7+ years of experience in a leadership role
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders
  • Proven experience designing scalable Customer Success programs and playbooks, not just managing accounts
  • Strong background in managed services, cloud, SaaS, or complex enterprise delivery environments
  • Demonstrated ability to orchestrate cross-functional execution in matrixed organizations
  • Executive presence with customers and senior internal leaders
  • Leadership Attributes:
    • Outcome-obsessed, enterprise-minded, and commercially astute
    • High EQ, low ego; trusted integrator across functions
    • Structured, decisive, and comfortable driving accountability at scale
    • Data-driven with a bias toward execution and value realization

USD 148,500.00 - 247,500.00 per year
Compensation:
Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/09/2026
EOE, including disability/vets

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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