Job Title: Mailroom Associate
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday-Friday | 7:30 AM - 4:30 PM
Responsibilities:
- Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, and all courier, messenger, and third-party delivery services, ensuring accurate tracking and documented receipt.
- Receive, sign for, sort, and scan incoming mail and packages into the company tracking system throughout the day, ensuring timely and accurate processing.
- Deliver and collect mail and packages on assigned floors in accordance with established delivery schedules and service standards.
- Maintain current knowledge of employee locations, departmental moves, and organizational changes to ensure accurate and timely mail and package delivery.
- Investigate, track, and resolve missing or delayed packages, communicating status updates as necessary.
- Identify mislabeled, undeliverable, or unidentified mail and packages and return them to the appropriate sender or carrier.
- Prepare outgoing FedEx, USPS, and other courier shipments, ensuring proper packaging, labeling, and compliance with domestic and international shipping requirements.
- Maintain knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures.
- Operate and maintain mailroom equipment and cross-train on all mailroom systems and machinery to ensure operational coverage.
- Maintain organized mail sorting racks, work areas, and a clean, safe, and fully operational mailroom.
- Monitor and replenish paper supplies for copier and multifunction devices on assigned floors.
- Restock and organize office and mailroom supply cabinets on assigned floors, as needed. Support departmental requests and special mailroom projects as assigned.
- Escort vendors, couriers, messengers, and catering personnel to the appropriate floor or designated recipient to ensure secure and timely deliveries.
- Safely lift and transport packages weighing up to 25 pounds and breakdown pallets as needed.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.