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Count Room Representative Jobs in Kansas (NOW HIRING)

Penn Entertaiment

Security Officer-PT

Kansas City, KS · On-site

$15.50 - $18.25/hr

Observe Count Team during the slot drop and transport funds to Count Room. * Monitor entry and exit ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

PENN Entertainment

Security Officer-PT

Kansas City, KS · On-site

$15.50 - $18.25/hr

Observe Count Team during the slot drop and transport funds to Count Room. * Monitor entry and exit ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

PENN Entertainment, Inc.

Security Officer-PT

Kansas City, KS · On-site

$15.50 - $18.25/hr

Observe Count Team during the slot drop and transport funds to Count Room. * Monitor entry and exit ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Count Room Representative information

What is a count room representative?

Count Room Representatives are employees, typically in casinos or gaming establishments, responsible for collecting, counting, and verifying money from slot machines, table games, and other revenue sources. They ensure that all cash and vouchers are accurately tallied and securely transported according to strict regulatory guidelines. This role requires attention to detail, integrity, and the ability to work in a secure, team-oriented environment. Count Room Representatives play a crucial part in maintaining financial accuracy and compliance within the organization.

What are the key skills and qualifications needed to thrive as a count room representative?

To thrive as a Count Room Representative, you need strong attention to detail, basic math skills, and a high school diploma or equivalent. Familiarity with cash handling procedures, counting machines, and security protocols is typically required. Reliability, integrity, and the ability to work discreetly as part of a team are essential soft skills. These skills ensure accuracy, security, and compliance in managing large sums of money in regulated environments like casinos.

What are some common challenges faced by count room representatives, and how can they be effectively managed?

Count Room Representatives often face challenges such as maintaining accuracy under time constraints, handling large sums of money, and adhering to strict casino compliance protocols. To manage these, it’s important to stay organized, double-check all counts, and communicate clearly with team members. Many casinos provide thorough training and standardized procedures to help representatives minimize errors and ensure the integrity of the count process. Building attention to detail and working collaboratively with supervisors and security staff are also key to success in this role.

What is the difference between Count Room Representative vs Cashier?

AspectCount Room RepresentativeCashier
Required CredentialsBasic math skills, attention to detailCash handling certification often preferred
Work EnvironmentCasino or gaming establishment, behind the scenesRetail or hospitality, front-facing customer service
Employer & Industry UsageCasinos, gaming industryRetail stores, restaurants, entertainment venues
Common Search & ComparisonYesYes

The Count Room Representative and Cashier roles both involve handling money and require attention to detail. However, the Count Room Representative typically works behind the scenes in casinos, focusing on counting and verifying chips or currency, while the Cashier interacts directly with customers, handling transactions at the point of sale. Their skills overlap in math and accuracy, but their work environments and customer interaction levels differ significantly.

Count Room Representative jobs near you

Security Guest Service- FT

Hollywood Casino at Kansas Speedway

Kansas City, KS • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

  • Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
  • Patrol parking lots and property.
  • Transfer Table Games fills and credits.
  • Provide escorts as needed.
  • Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
  • Check and verify valid I.D. using hand-held scanning device.
  • Maintain the condition of the I.D. scanning device.
  • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
  • Perform duties associated with table and slot drops.
  • Observe Count Team during the slot drop and transport funds to Count Room.
  • Monitor entry and exit from Count and Player Services mantrap as required.
  • Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
  • Dispatch officers to various assignments and maintain activity logs.
  • Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
  • Testify in court when necessary.
  • Meet department uniform, appearance and grooming requirements.
  • Keep work areas clean and free of safety hazards, debris and litter.
  • Perform all job duties in a safe and responsible manner.
  • Must adhere to regulatory, department and company policies.
  • Perform other job related and compatible duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

  • High school diploma or equivalent
  • Effective communication skills (written and verbal)
  • Previous customer service experience
  • Ability to display professionalism
  • Must be able to run on level surfaces, as well as up and down stairs
  • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
  • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
  • Ability to multi-task as required
  • Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
  • Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle

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