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Costumer Service Associate information
What is the difference between Costumer Service Associate vs Customer Support Specialist?
| Aspect | Customer Service Associate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer post-secondary education | High school diploma; additional certifications in technical support may be beneficial |
| Work Environment | Retail stores, call centers, service desks | Call centers, technical support centers, online chat platforms |
| Employer & Industry | Retail, hospitality, telecommunications | Technology, software, telecommunications |
| Common Search Intent | Customer service roles, entry-level support | Technical support, troubleshooting, product assistance |
Customer Service Associates primarily handle general customer inquiries and provide support in retail or service settings. Customer Support Specialists often focus on technical issues, troubleshooting, and specialized product assistance, typically in tech or software industries. While both roles require strong communication skills, the Support Specialist may need technical knowledge or certifications. Understanding these differences helps job seekers find roles aligned with their skills and career goals.
What cities in Virginia are hiring for Costumer Service Associate jobs?
Cities in Virginia with the most Costumer Service Associate job openings:
FOH Hourly Manager
Richmond, VA • On-site
Capital Ale House / Fest Midlothian
• Restaurants • 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted 27 days ago
Key responsibilities
Communicates with staff regarding operational issues related to service quality, cleanliness, and efficiency.
Monitors and acts upon the profitability of restaurant operations and identifies areas of need to correct problems.
Ensures safety, security, sanitation, and adherence to company policies while managing daily restaurant operations.
Job description
Description:
This hourly position is responsible for ensuring the quality, cleanliness, service and profitability of specific areas of one restaurant while also ensuring the efficient operation of the entire restaurant while on duty.
Reports to:
• Restaurant General Manager
• Restaurant Associate Manager
Daily Responsibilities:
• Communicates with the restaurant staff operational issues concerning the quality of service, cleanliness, and efficient operations
• Ensures the timeliness of their operational deadlines
• Monitors the profitability of the restaurant operations and acts upon deficiencies
• Identifies areas of need within the operation and corrects problems
• Assists in the development of all staff members to ready themselves and the company for future growth
• Ensures all marketing responsibilities, deadlines, and new programs are completed and in effect
• Performs bi-monthly inventory within their area of responsibility
• Ensures the overall positive morale of the operation's staff
• Monitors the completion of and adherence to staff training program
• Ensures the safety and security of the restaurant and its staff by enforcing the safety and security procedures of the company
• Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
• All guests and staff members must be treated with dignity and respect
Requirements:
The following is a list of your job requirements.
• All Employees are required to be available on Sundays on a rotating basis.
• No visible piercings other than ears and nose. Nose ring limited to a small stud in size.
• No visible tattoos for service staff which are macabre, violent or distasteful in nature.
• Adhere to all safety, sanitation, and administrative procedures
• Ability to maintain a positive and professional demeanor while working in a loud, high volume environment
• Must be able to work in temperatures which could vary greatly from different sections of the restaurant
• Prepared to conduct weekly cleaning and maintenance duties
• Prepared and in your workplace at the scheduled time
• Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
• Answer questions guests have regarding our products or services
• Comply with all state and federal law regarding serving alcohol
• Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones
• Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces
• Able to bend at the waist and lift items up to 50 lbs. to waist level
• Must be able to move items up to 30 lbs. for distances of up to 25 feet.
• Able to remain standing and active for an 8 to 12 hour shift. This could include going up and down stairs
Additional Info:
FOH Hourly Manager Dress Code:
It is the policy of the company that each employee's dress, grooming, and personal hygiene should be appropriate to their work situation.
Managers are expected at all times to present a professional, businesslike image to guests, prospects, the public, and subordinates. All management staff must dress in a manner that is consistent with the standards of a professional work environment and radical departures from the conventional dress, grooming or personal hygiene standards are not permitted.
Male Management Dress Code
• Long sleeve collared dress shirt. Shirt sleeves must be down and buttoned unless performing work in the kitchen or behind the bar
• Matching tie
• Dress pants with belt
• Dress shoes with socks
• No visible tattoos which are macabre, violent or distasteful in nature.
• No visible piercing other than in the ears and nose. Nose ring limited to small stud in size.
• Only one visible piece of jewelry other than a wristwatch or wedding ring.
Female Management Dress Code
• Dress or dress pants or skirt with matching blouse
• Closed toed dress shoes
• No visible tattoos which are macabre, violent, or distasteful in nature.
• No visible piercing other than in the ears or nose. Nose ring limited to small stud in size.
• No T-shirts
• No costume jewelry
• Only one visible piece of jewelry other than a wristwatch or wedding ring.
This hourly position is responsible for ensuring the quality, cleanliness, service and profitability of specific areas of one restaurant while also ensuring the efficient operation of the entire restaurant while on duty.
Reports to:
• Restaurant General Manager
• Restaurant Associate Manager
Daily Responsibilities:
• Communicates with the restaurant staff operational issues concerning the quality of service, cleanliness, and efficient operations
• Ensures the timeliness of their operational deadlines
• Monitors the profitability of the restaurant operations and acts upon deficiencies
• Identifies areas of need within the operation and corrects problems
• Assists in the development of all staff members to ready themselves and the company for future growth
• Ensures all marketing responsibilities, deadlines, and new programs are completed and in effect
• Performs bi-monthly inventory within their area of responsibility
• Ensures the overall positive morale of the operation's staff
• Monitors the completion of and adherence to staff training program
• Ensures the safety and security of the restaurant and its staff by enforcing the safety and security procedures of the company
• Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
• All guests and staff members must be treated with dignity and respect
Requirements:
The following is a list of your job requirements.
• All Employees are required to be available on Sundays on a rotating basis.
• No visible piercings other than ears and nose. Nose ring limited to a small stud in size.
• No visible tattoos for service staff which are macabre, violent or distasteful in nature.
• Adhere to all safety, sanitation, and administrative procedures
• Ability to maintain a positive and professional demeanor while working in a loud, high volume environment
• Must be able to work in temperatures which could vary greatly from different sections of the restaurant
• Prepared to conduct weekly cleaning and maintenance duties
• Prepared and in your workplace at the scheduled time
• Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
• Answer questions guests have regarding our products or services
• Comply with all state and federal law regarding serving alcohol
• Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones
• Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces
• Able to bend at the waist and lift items up to 50 lbs. to waist level
• Must be able to move items up to 30 lbs. for distances of up to 25 feet.
• Able to remain standing and active for an 8 to 12 hour shift. This could include going up and down stairs
Additional Info:
FOH Hourly Manager Dress Code:
It is the policy of the company that each employee's dress, grooming, and personal hygiene should be appropriate to their work situation.
Managers are expected at all times to present a professional, businesslike image to guests, prospects, the public, and subordinates. All management staff must dress in a manner that is consistent with the standards of a professional work environment and radical departures from the conventional dress, grooming or personal hygiene standards are not permitted.
Male Management Dress Code
• Long sleeve collared dress shirt. Shirt sleeves must be down and buttoned unless performing work in the kitchen or behind the bar
• Matching tie
• Dress pants with belt
• Dress shoes with socks
• No visible tattoos which are macabre, violent or distasteful in nature.
• No visible piercing other than in the ears and nose. Nose ring limited to small stud in size.
• Only one visible piece of jewelry other than a wristwatch or wedding ring.
Female Management Dress Code
• Dress or dress pants or skirt with matching blouse
• Closed toed dress shoes
• No visible tattoos which are macabre, violent, or distasteful in nature.
• No visible piercing other than in the ears or nose. Nose ring limited to small stud in size.
• No T-shirts
• No costume jewelry
• Only one visible piece of jewelry other than a wristwatch or wedding ring.
About Capital Ale house
Sourced by ZipRecruiter
Industry
Restaurants
Company size
501 - 1,000 Employees
Headquarters location
Richmond, VA, US