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Catering Coordinator Job Description

maman is a french bakery, cafe and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including our famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.

our ideal candidate is passionate about food, beverages, and exceptional customer service. you are a strong communicator with excellent client service skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment. you have excellent organizational skills, a strong sense of urgency, and a resourceful, solutions-oriented mindset. you are confident troubleshooting issues as they arise and have experience managing catering orders from start to finish, ensuring every order is accurate, timely, and executed with exceptional attention to detail.

Position Summary

The Catering Coordinator supports maman's day-to-day catering operations and works closely with the Executive Catering & Event Chef and Senior Regional Catering Manager. This role is responsible for coordinating catering orders, maintaining strong client relationships, communicating with store teams, and ensuring every catering experience reflects maman's standards for quality, service, and brand identity. This position requires strong communication, problem-solving skills, a sense of urgency, and the ability to follow through from order placement through fulfillment.

Essential Responsibilities

Catering Operations & Order Management

• Ensure all catering orders are executed in accordance with maman's brand standards and expectations
  

• Assist with managing and processing online {Lunchbox platform} catering orders daily, from initial customer request through completion as well as client correspondence
  

• Assist the Senior Regional Catering Manager and Catering Manager by managing additional catering orders received outside of Lunchbox; Responding promptly to incoming catering requests as well as maintaining strong working relationships with clients to ensure a welcoming and service-oriented experience
  

• Be responsible for carefully reviewing all orders to ensure accuracy, which includes verifying and communicating specific quantities, timing, delivery or pickup locations and any special requests or critical operational details
  

• Support with managing in-store catering platforms and ensure orders are accurately and efficiently communicated with the store team

• Post in store catering sales to the POS in a timely manner
  

• Maintain a thorough working knowledge of current menus, catering offerings and seasonal changes, ensuring all catering orders are executed in accordance with department timelines

• Perform additional catering-related duties and provide operational support as needed
  

Client & Store Relations

• Maintain clear and consistent communication with clients throughout the ordering and fulfillment process

• Build and maintain strong working relationships with clients, store teams, culinary teams, and catering leadership
  

• Address client concerns and troubleshoot issues promptly, professionally and effectively

• Review and verify kitchen orders, emails and in store catering ordering platforms for accuracy, identifying and correcting errors before they affect clients or business operations

• Support cross-functional projects and activations ensuring alignment with brand standards
  

• Support off-site catering events as needed
  

Qualifications & Skills

• 2 years catering coordination experience preferred
  

• Strong computer skills and comfort learning new software and platforms
  

• Experience with third-party delivery and catering platforms preferred, experience with Tripleseat is a plus
  

• Strong organizational and time-management skills
  

• Excellent written and verbal communication skills
  

• Ability to prioritize and manage multiple tasks in a fast-paced environment
  

• Previous experience in hospitality, events, food service, or a related field preferred
  

What We Offer

At maman, we're proud to provide a supportive and people-first environment where our staff can thrive and grow. Our Catering Coordinators enjoy:

• A collaborative culture that values teamwork, initiative, and continuous improvement
  

• Competitive salary, catering tips, and growth opportunities within a fast-growing brand
  

• Comprehensive benefits package including healthcare, 401K, commuter benefits & more
  

• Two weeks of paid time off and a flexible, supportive work environment
  

• Ongoing professional development, training, and opportunities for internal mobility
  

• Sweet perks cookies, coffee, and in-store discounts
  

• A company culture where we roll up our sleeves, support one another, and celebrate shared success