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Conversational Jobs in Ladera Ranch, CA (NOW HIRING)

Pwc

Conversational AI and Agentic AI - Manager

Irvine, CA · On-site

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager & Summary The Opportunity As a Conversational AI and Agentic AI - Manager, you will lead the charge in ...

CYNET SYSTEMS

Product Owner

Aliso Viejo, CA · On-site

$52/hr

Requirement/Must Have: * 5+ years in Product Management/Product Ownership. * 2+ years in Conversational AI / voice bots / IVR modernization. * Strong healthcare payer experience (member/provider ...

Concourse Bowl

Server

Anaheim, CA

A server must:Be courteous and have a good attitude while interacting with customersHave good conversation skillsBe able to multi-task in a high volume environment, this means taking orders and ...

Concourse Bowl

Server

Anaheim, CA

A server must: Be courteous and have a good attitude while interacting with customers Have good conversation skills Be able to multi-task in a high volume environment, this means taking orders and ...

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Conversational AI and Agentic AI - Manager

Irvine, CA • On-site

Pwc
Finance and Insurance • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

People enjoy working here

Good employer

Recommended by students

Learn more about Pwcexternal

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

The Opportunity

As a Conversational AI and Agentic AI - Manager, you will lead the charge in developing innovative user interaction solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance user experiences and meet client needs. This role involves collaborating with multidisciplinary teams to design, develop, and implement AI-driven products that align with our clients' strategic objectives.

As a Manager, you will leverage your leadership skills to mentor junior staff and manage client accounts, confirming successful project execution and delivery. You will play a crucial role in strategic planning and fostering a culture of continuous improvement and innovation. Your ability to embrace technology and innovation will be key in delivering exceptional client service and maintaining our firm's quality standards.

In this role at PwC, you will have the opportunity to work within our Advisory practice, focusing on the intersection of data, analytics, and AI. You will be responsible for identifying opportunities to enhance client service and drive business success, all while upholding our firm's values and contributing to broader business strategies.

Responsibilities

- Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
- Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS frameworks to create dynamic and responsive user interfaces
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
- Developing and customizing product designs to meet specific client needs and industry standards
- Applying human-centered design principles to validate accessibility and usability across digital platforms
- Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
- Coaching and mentoring junior staff to foster professional growth and enhance team performance
- Building and maintaining strong relationships with clients to deliver exceptional service and support

What You Must Have

- At least a Bachelor's degree
- At least 5 years of experience

What Sets You Apart

- Experience with AngularJS for UI development
- Proficiency in HTML5 for web design
- Utilizing Figma for UI design and prototyping
- Conducting usability testing to enhance user experience
- Developing customer experience strategies for contact centers
- Implementing AI-powered solutions like Dialogflow and Amazon Lex
- Leading teams in human-centered design projects

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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