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Conversation Designers Jobs (NOW HIRING)

Lead a team of Content and Conversation Designers, providing feedback and coaching on career development, content creation, conversation design, and content strategy to drive the evolution of ...

You'll report to the Engineering Manager, collaborating closely with product managers, conversation designers, and fellow engineers. The role requires attendance at key ceremonies including daily ...

Backend Engineer

New York, NY · On-site

$162K/yr

You'll report to the Engineering Manager, collaborating closely with product managers, conversation designers, and fellow engineers. The role requires attendance at key ceremonies including daily ...

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Conversation Designers information

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How much do conversation designers jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for conversation designers in the United States is $41.65, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $51.68 per hour, depending on experience, location, and employer.

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For Conversation Designers jobs, the most frequently searched job titles are:

Senior Conversation Designer, Devices & Services Design Group

San Francisco, CA • On-site

Amazon
IT Services • 10K+ employees

$120K - $128K/yr

Full-time

Re-posted 7 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz


Job description

Want to transform how Alexa+ makes life easier and more enjoyable. The Alexa+ Devices & Services Design Group is seeking a Senior Conversational AI Experience Designer to create and shape conversational interactions that leverage the power of Alexa+.
In this role you will define voice, tone, and language guidelines that shape how Alexa+ communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.
To thrive in this role, you must be a pioneer with an inventor's spirit and have a strong understanding of language. You can work quickly, handling several projects

You will work side-by-side with UX designers, user researchers, product, science, and engineering to identify, define, and implement solutions that exceed the customer experience bar. You must excel at communicating your designs, creatively and effectively, to the larger team and driving that vision into solid design deliverables. You must have a solid understanding of conversation design fundamentals.

You will have an enormous opportunity to impact the customer experience, design, and implementation of features that will be used by millions of people every day. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history.
Key job responsibilities
* Create world-class, user-centered conversation design definitions and specifications with consideration of market research, business requirements, customer feedback, and usability findings
* Translate business requirements into use cases and high-level customer experience requirements
* Design the architecture and interaction flow of conversation experiences, including multi-turn dialogues, context carryover, error recovery, escalation paths, and graceful fallback strategies
* Write and iterate on system prompts, persona definitions, and starter prompts that guide Alexa+ behavior, tone, and response style across conversational surfaces
* Develop and maintain conceptual diagrams, prototypes, and ready-to-implement design specifications or documentation
* Develop quality guidelines, evaluation rubrics, and annotate dialog interactions for model training; participate in calibration sessions to ensure consistency
* Work with product, data science, and engineering teams to assess and optimize new and existing features
* Present high level strategy, patterns, and design work to the user experience team, product team, leadership, and external partners for review and feedback
* Collaborate with other design team members on frameworks, processes, design systems, and best practices
* Demonstrate leadership in driving design processes into the organization that help refine strategy
* Identify and mitigate conversational risks including bias, toxicity, hallucination, and off-topic responses; contribute to guardrail design and topic allow-listing strategies.


What Amazon employees say

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Benefits

Hours and flexibility

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US