ZipRecruiter

Log In

1

Control Centre Operator Jobs in Calgary, AB (NOW HIRING)

GardaWorld

Casual Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in ...

Fluor

Project Director - Data Centres

Calgary, AB · On-site

Manage project change control, including cost and schedule impacts. Build, develop, and maintain ... Knowledge of data centre ICT disciplines, including infrastructure management, security, energy ...

Rentokil Initial

Warehouse Associate

Calgary, AB

CA$20 - CA$22/hr

... QC. We have 15 technical sales reps providing Canada-wide consultation & solution-sales of ... distribution center. Their duties include maintaining the warehouse, assisting with loading and ...

Ice Western

Senior HVAC Electrical Designer

Calgary, AB · On-site

... center environments. Why Choose ICE Western * Industry Leader: Join an established and growing ... The ideal candidate will bring expertise in industrial control panel design, building automation ...

next page

Showing results 1-20

All JobsControl Centre Operator JobsControl Centre Operator Jobs in Calgary, AB

Control Centre Operator information

What is the difference between Control Centre Operator vs Control Room Technician?

AspectControl Centre OperatorControl Room Technician
CredentialsTypically requires a high school diploma or equivalent; certifications in safety or industry-specific trainingSimilar credentials; often includes technical certifications or specialized training
Work EnvironmentOperates in control centers managing operations, monitoring systems, and coordinating activitiesWorks in control rooms, focusing on technical system maintenance and troubleshooting
Industry UsageCommon in transportation, utilities, and manufacturing sectorsFound in energy, manufacturing, and transportation industries
Job FocusMonitoring and coordinating operational activitiesTechnical system management and troubleshooting

While both roles operate in control environments and require similar certifications, the Control Centre Operator primarily focuses on overseeing operations and coordination, whereas the Control Room Technician emphasizes technical maintenance and troubleshooting of systems.

How to become a control centre operator?

To become a control centre operator, candidates typically need a high school diploma or equivalent, along with relevant training or experience in operations, safety procedures, or technical systems. Many roles require strong communication skills, attention to detail, and familiarity with monitoring tools or software. Some positions may also require certifications or security clearances depending on the industry.

What does a control centre operator do?

A control centre operator monitors and manages systems, equipment, or operations within a control room environment. They ensure safety, efficiency, and proper functioning by responding to alarms, coordinating activities, and maintaining communication with field personnel, often using specialized software and communication tools. The role typically requires attention to detail, quick decision-making, and adherence to safety protocols.

What qualifications do you need to be a control centre operator?

Control centre operators typically need a high school diploma or equivalent, along with relevant training or certifications in safety, communication, or specific industry tools. Prior experience in monitoring, communication skills, and the ability to work in a fast-paced environment are also important qualifications.
Infographic showing various Control Centre Operator job openings in Calgary, AB as of September 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 91% In-person, 3% Hybrid, and 6% Remote job distribution.

Casual Control Centre Operator

Calgary, AB • On-site

GardaWorld
Public Safety Administration • 1 - 5K employees
Learn more about GardaWorldexternal

CA$22 - CA$23/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Communicate with branch management, supervisors, and security personnel to provide after-hours operational support.

  • Handle inbound and outbound calls to resolve inquiries, address escalations, and provide solutions.

  • Maintain ownership of calls throughout the request lifecycle, including follow-ups and escalation management.

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

Job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a on-call casual position.

Position we are looking at filling:

This role follows a rotating monthly schedule between days and nights, with staggered shift times:

    • Day Shifts: 06:00-18:00 or 06:45-18:45
    • Night Shifts: 18:00-06:00 or 18:45-06:45

Casual employees will be scheduled to cover book-offs, vacation coverage, and other operational needs.

We are currently seeking individuals who have an open availability primarily Sunday- Wednesday and can be flexible to work both day and night shifts.

Job Benefits

  • We offer wages starting at $22-$23/hr
  • Opportunities to grow alongside GardaWorld 
  • Continuing education through GardaWorld Campus 
  • Corporate discounts 

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent 
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure 
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check 

What GardaWorld employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply