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Contractual Remote Helpdesk Jobs (NOW HIRING)

... guidelines, contractual agreements, regulatory requirements, and internal policies ... The company has also developed an innovative workflow technology platform, JetStreamTM, to help ...

Collaborate with Finance, Operations, and Legal to resolve deal, pricing, or contractual issues ... We help you prepare for your financial future with our 401(k) plan. * We prioritize your work-life ...

Collaborate with Finance, Operations, and Legal to resolve deal, pricing, or contractual issues ... We help you prepare for your financial future with our 401(k) plan. * We prioritize your work-life ...

Collaborate with Finance, Operations, and Legal to resolve deal, pricing, or contractual issues ... We help you prepare for your financial future with our 401(k) plan. * We prioritize your work-life ...

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

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Contractual Remote Helpdesk information

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How much do contractual remote helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for contractual remote helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a contractual remote helpdesk?

A Contractual Remote Helpdesk refers to IT support professionals who work remotely and are hired on a contractual basis, rather than as full-time employees. Their primary role is to assist users with technical issues, troubleshooting, and resolving software or hardware problems through remote communication tools such as email, chat, or phone. These professionals can be engaged for specific projects or time periods, offering flexibility to both employers and workers. This setup allows organizations to access technical support expertise without the need for on-site staff or long-term commitments.

What are the key skills and qualifications needed to thrive as a contractual remote helpdesk professional?

To thrive as a Contractual Remote Helpdesk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT support or a related field. Familiarity with ticketing systems, remote desktop tools, and platforms like Microsoft 365 or Google Workspace is commonly required. Excellent communication, patience, and time management are vital soft skills to effectively assist users and resolve issues remotely. These skills ensure timely and accurate technical support, leading to high client satisfaction and efficient problem resolution.

What are some common challenges faced by contractual remote helpdesk professionals, and how can they be managed?

Contractual Remote Helpdesk professionals often face challenges such as resolving technical issues without physical access to devices, managing high volumes of support tickets, and adapting quickly to different clients' systems. Clear communication and strong troubleshooting skills are essential for diagnosing problems remotely. Utilizing efficient ticketing systems, staying organized, and maintaining detailed documentation help manage workload and provide consistent support. Regular training and collaboration with other IT team members also ensure you stay updated with new technologies and best practices.

What is the difference between Contractual Remote Helpdesk vs Contractual Remote Technical Support Specialist?

AspectContractual Remote HelpdeskContractual Remote Technical Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Security+)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting
Employer & Industry UsageIT service providers, MSPsIT departments, tech companies
Common Search/ComparisonCustomer support rolesTechnical troubleshooting roles

Contractual Remote Helpdesk roles focus on providing basic customer support and troubleshooting via remote channels, often requiring foundational IT certifications. In contrast, Contractual Remote Technical Support Specialists handle more complex technical issues, requiring advanced certifications and technical expertise. Both roles are remote and serve the IT industry, but they differ in complexity and skill level.

What cities are hiring for Contractual Remote Helpdesk jobs?

Cities with the most Contractual Remote Helpdesk job openings:

What are the most commonly searched types of Remote Helpdesk jobs?

The most popular types of Remote Helpdesk jobs are:

What states have the most Contractual Remote Helpdesk jobs?

States with the most job openings for Contractual Remote Helpdesk jobs include:

Systems Engineer (onsite or remote)

Kratos Defense

Colorado Springs, CO • On-site, Remote

$120K - $152K/yr

Full-time

Re-posted 3 days ago


Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

Readiness Delivered. Kratos provides leading-edge capabilities for communication with satellites, spacecraft, missiles, and airborne platforms. From factory test to flight, from ground data networking to RF Links - commercial, intelligence, and defense users trust Kratos to solve their most difficult RF problems.  For a more complete overview of our capabilities see http://www.kratosdefense.com/. At Kratos, we encourage an entrepreneurial spirit balanced with fiscal and operational discipline. We work hard, we solve hard problems, and we look out for and take care of our customers, each other and our families. Protecting and enabling our nation and global customers through innovative aerospace solutions is what motivates us. We continually build trusted relationships with our peers, our partners and customers, and we take ownership for our actions—always striving to do the right thing.

KRATOS is seeking a motivated System Engineer candidate who will support engineering activities to meet contractual requirements in Colorado Springs, CO (or remote). This full time position requires the ability to work effectively within a collaborative team environment. The successful candidate should be capable of developing and modeling requirements, contributing to system design documentation, utilizing existing analytical models, and helping to develop new models as needed. 

Excellent communications and interpersonal relationship skills are required as the candidate will be working closely with system developers, test, and support personnel.

Duties include, but are not limited to:

  • Support the System Engineering team to ensure engineering contractual requirements and deliverables are met on schedule
  • Work closely with system developers, test, and on-site user support personnel to support system updates, analyze and resolve system issues, and ensure project objectives are met.
  • Perform requirements analysis and support system design and architecture
  • Support program Configuration Control Boards (CCBs)
  • Participate in CDRL/SDRL generation and deliveries based on customer prescribed schedule
  • Provide technical advice to customers on architectures and potential solutions
  • Develop and deliver effective customer presentations (support design reviews, status reports, kickoff meetings, test plans) demonstrating an ability to communicate comfortably at a system level
  • Attend and actively support highly technical engineering team meetings
  • Travel as necessary to attend conferences and customer meetings

  • 5+ Years engineering experience
  • BS in SE, CS, EE, ME, or other engineering equivalent
  • Experience working within the Defense and/or Aerospace industry to include a working knowledge of space systems and specifically satellite ground systems
  • Familiarity with aerospace design and verification processes to include requirements development, validation and verification for conceptual, preliminary, and detailed design
  • Sense of ownership, urgency, and drive to accomplish results
  • Must either currently possess or have the ability to obtain a Secret clearance

Preferred Skills and Experience

  • Domain knowledge with sensor systems and associated ground software capabilities
  • Experience developing system level models, requirements, and architecture in conjunction with discipline engineering teams
  • Familiarity with cloud-based platforms (specifically AWS) and Kubernetes-enabled applications
  • Experience with software application specification and CONOPS definition
  • Experience with military space operations

#LI-Onsite #LI-Remote

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $120,000-$152,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.   


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