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Contractual Remote Helpdesk Jobs (NOW HIRING)

American Consumer Credit Counseling

$21 - $22/hr

We're looking for empathetic, strong communicators who are comfortable helping clients discuss ... Nothing in this is intended to create a contractual obligation or modify an employee's at-will ...

Exavalu

Program Director

Program Director Remote Job Overview Seeking a senior Program Director with 15-20 years of ... Oversee budgets, resource utilization, and commercial/contractual commitments. * Lead client/vendor ...

Maximus

Program Manager - Remote

VA · On-site +1

... help ensure healthcare providers can effectively serve the Medicaid population. You will lead ... with contractual, regulatory, and organizational requirements. - Identify, manage, and mitigate ...

System One

A/R Reconciliation Analyst

Nashville, TN · Remote

$31.03/hr

Remote Compensation: $31.03/hr Hours: 40.0 Type: 3 Month Contract Responsibilities * Monitor ... Facilitate AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

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How much do contractual remote helpdesk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for contractual remote helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a contractual remote helpdesk?

A Contractual Remote Helpdesk refers to IT support professionals who work remotely and are hired on a contractual basis, rather than as full-time employees. Their primary role is to assist users with technical issues, troubleshooting, and resolving software or hardware problems through remote communication tools such as email, chat, or phone. These professionals can be engaged for specific projects or time periods, offering flexibility to both employers and workers. This setup allows organizations to access technical support expertise without the need for on-site staff or long-term commitments.

What are the key skills and qualifications needed to thrive as a contractual remote helpdesk professional?

To thrive as a Contractual Remote Helpdesk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT support or a related field. Familiarity with ticketing systems, remote desktop tools, and platforms like Microsoft 365 or Google Workspace is commonly required. Excellent communication, patience, and time management are vital soft skills to effectively assist users and resolve issues remotely. These skills ensure timely and accurate technical support, leading to high client satisfaction and efficient problem resolution.

What are some common challenges faced by contractual remote helpdesk professionals, and how can they be managed?

Contractual Remote Helpdesk professionals often face challenges such as resolving technical issues without physical access to devices, managing high volumes of support tickets, and adapting quickly to different clients' systems. Clear communication and strong troubleshooting skills are essential for diagnosing problems remotely. Utilizing efficient ticketing systems, staying organized, and maintaining detailed documentation help manage workload and provide consistent support. Regular training and collaboration with other IT team members also ensure you stay updated with new technologies and best practices.

What is the difference between Contractual Remote Helpdesk vs Contractual Remote Technical Support Specialist?

AspectContractual Remote HelpdeskContractual Remote Technical Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Security+)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting
Employer & Industry UsageIT service providers, MSPsIT departments, tech companies
Common Search/ComparisonCustomer support rolesTechnical troubleshooting roles

Contractual Remote Helpdesk roles focus on providing basic customer support and troubleshooting via remote channels, often requiring foundational IT certifications. In contrast, Contractual Remote Technical Support Specialists handle more complex technical issues, requiring advanced certifications and technical expertise. Both roles are remote and serve the IT industry, but they differ in complexity and skill level.

What cities are hiring for Contractual Remote Helpdesk jobs?

Cities with the most Contractual Remote Helpdesk job openings:

What are the most commonly searched types of Remote Helpdesk jobs?

The most popular types of Remote Helpdesk jobs are:

What states have the most Contractual Remote Helpdesk jobs?

States with the most job openings for Contractual Remote Helpdesk jobs include:

What are popular job titles related to Contractual Remote Helpdesk jobs?

For Contractual Remote Helpdesk jobs, the most frequently searched job titles are:

Contractual Remote Helpdesk jobs near you

Head of Contract Management Hub North America - Grid Automation

Raleigh, NC • Remote

Hitachi
IT Services • 10K+ employees
Learn more about Hitachiexternal

$86K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0144658

Date Posted:

2026-09-10

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Legal, Compliance & Audit

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Hitachi Energy is looking for a Head of Contract Management for Hub North America within our Grid Automation Business Unit. In this role, you will provide contractual leadership across the full contract lifecycle, supporting activities from tendering and contract negotiation through project execution, claims management, dispute resolution, and contract closeout. You will work closely with teams across Marketing & Sales, Project Management, Supply Chain Management, Risk Management, Legal, Finance, Engineering, and other functions to help deliver successful outcomes for complex energy, infrastructure, software, digital, and data center projects. Your work will help ensure that contractual frameworks support effective project delivery, operational efficiency, responsible risk allocation, and sustainable business growth. This is an opportunity to influence how contracts are managed across a large regional business while helping strengthen the processes, capabilities, and practices that support reliable project execution and long-term customer success. You will also contribute to the continued development of Contract Management capabilities across the Hub through training, knowledge sharing, and continuous improvement initiatives.

How You'll Make an Impact
  • Develop and implement the Contract Management strategy for Hub North America in alignment with business priorities and corporate goals.
  • Lead the Contract Management organization and oversee the consistent application of contract and claim management methodologies, policies, and procedures.
  • Review contractual and commercial tender documentation to identify obligations, risks, and opportunities that support effective project execution.
  • Support tendering and sales activities by helping develop commercially sustainable and contractually compliant proposals.
  • Negotiate and manage contractual arrangements with customers, suppliers, subcontractors, and partners to achieve balanced commercial outcomes.
  • Identify, assess, document, and mitigate contractual, commercial, and financial risks throughout the contract lifecycle.
  • Provide Contract Management support during project execution, including claims, changes, variations, contractual obligations, and dispute resolution activities.
  • Coach and develop Contract Management professionals while promoting knowledge sharing, standardization, and continuous improvement across the Hub.
  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
  • University degree in Law or equivalent qualification combined with relevant professional experience; legal education or a professional legal background is preferred.
  • More than seven years of relevant professional experience as a Contract Manager, legal counsel, legal advisor, or in a comparable contractual and commercial role.
  • Extensive experience in Contract Management during tendering and project execution, preferably involving complex technology, energy, infrastructure, engineering, EPC, or industrial projects.
  • Demonstrated experience reviewing, drafting, negotiating, and administering complex commercial contracts.
  • Knowledge of contract strategy, contractual risk allocation, change management, claims management, dispute resolution, and contract-related legal matters.
  • Ability to provide practical guidance on complex contractual matters, supported by excellent negotiation, communication, influencing, and stakeholder management skills.
More About Us

In this role, you will collaborate with experienced professionals across the energy industry while helping shape commercial outcomes that support complex grid, digital, and infrastructure projects

  • Health Care (medical, dental, vision, etc.)
  • Financial Wellbeing: (Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
  • Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
  • Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
  • Permissive Time Off: No accrued hours, take the time you need
  • Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities


Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.


Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.


Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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