Contractual Remote Helpdesk Jobs (NOW HIRING)

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Join Our Team as a Regional Business Manager, Central US at Epiroc!

The Regional Business Manager oversees sales performance and dealer development across a defined territory in the Central US. In addition to leading all aspects of dealer engagement including business planning, territory coverage, and aftermarket growth, this role is responsible for selling contractual products across all business lines, alongside the full portfolio of Epiroc solutions, to ensure strong market representation and sustained growth.

As the primary point of contact for dealers and key contractual customers within the region, the Regional Business Manager drives sales, supports customer needs, and maintains a strong pipeline of opportunities across contractual and non-contractual offerings. The role requires a hands-on approach to regional management, balancing strategic planning with frequent field presence to build trust, identify opportunities, and deliver measurable results.

Work Type: This position is remote and open to candidates located within the United States, specifically those residing in Michigan (MI) or Indiana (IN). This job opening is not eligible for immigration/work visa sponsorship 

Responsibilities:

Dealer Channel Management & Business Development

• Develop and execute territory plans to grow dealer sales and market share across assigned states.
• Build and maintain strong relationships with dealer principals, sales teams, and key decision-makers.
• Partner with dealers to implement structured business plans, set performance goals, and track progress.
• Support dealer onboarding, product training, and promotional activities that strengthen loyalty and engagement.
• Expand aftermarket participation by helping dealers identify service and rebuild opportunities that drive recurring revenue.
  

Territory Sales & Revenue Growth

• Meet or exceed regional sales and profitability targets through proactive account management and solution-based selling across contractual and non-contractual product offerings.
• Sell contractual products across all Epiroc business lines in addition to the full portfolio of standard solutions, ensuring alignment with customer needs and regional strategy.
• Serve as the primary commercial owner for contractual relationships within the region, managing performance, retention, and growth.
• Identify and develop contractual and non-contractual growth opportunities, focusing on long-term partnerships and sustainable revenue expansion.
• Implement pricing strategies, promotional campaigns, and sales incentives to maximize revenue potential.
• Maintain disciplined use of CRM for pipeline management, forecasting, and performance reporting.
• Analyze regional data to identify growth opportunities, improve forecast accuracy, and strengthen dealer and account performance.
• Monitor competitor activity, market shifts, and customer trends to inform pricing, contract strategy, and regional planning.
  

Customer Experience & Market Presence

• Represent Epiroc with professionalism and integrity in all dealer and end-user interactions.
• Partner with dealers to ensure consistent customer support and follow-up throughout the sales cycle.
• Gather customer feedback and market insights to inform regional strategy and product planning.
• Support trade shows, field demonstrations, and customer events that enhance visibility and strengthen relationships.
  

Cross-Functional Collaboration

• Collaborate with Product Management, Marketing, and Aftermarket teams to execute dealer programs and initiatives.
• Provide regular updates and insights to the regional sales leader on territory performance, opportunities, and challenges.
• Align with peers and internal partners to ensure a consistent and coordinated commercial approach across North America.

Knowledge/Education:

• Minimum 5 years of experience in dealer sales, territory management, or business development within the construction equipment, OEM, or related heavy equipment industry.
• Bachelor's degree in business, sales, marketing, or a related field preferred; equivalent experience considered.
• Proven track record of driving sales growth and managing dealer relationships across large or multi-state territories.
• Strong understanding of hydraulic attachment tools or related product applications preferred.
• Excellent relationship-building, negotiation, and communication skills.
• Demonstrated ability to develop and execute structured sales plans using CRM and performance metrics.
• Self-motivated and able to work independently in a remote, field-based role.

Skills and Abilities:

• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce).
• Ability to travel up to 75% within the Central US.

Work Environment
This is a remote, field-based role requiring regular travel throughout the Central US Dealer and jobsite visits may include outdoor environments, construction sites, and operational facilities. Compliance with all safety protocols and use of personal protective equipment (PPE) is required.

Salary Range: The salary for this position is between $80,000 and $90,000 base annually plus commission and car allowance, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere. #LI-Remote #LI-HP1

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances. 

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com