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Contractual Remote Helpdesk Jobs in Virginia (NOW HIRING)

... contractual requirements. The analyst serves as a business and technical expert in QNXT benefit ... This resource will help stand up Sentara Health Plans Commercial QNXT environment with a focus on ...

... contractual requirements. The analyst serves as a business and technical expert in QNXT benefit ... This resource will help stand up the Health Plans Commercial QNXT environment with a focus on ...

Sr Account Manager

Richmond, VA ยท On-site +1

$115K - $180K/yr

... that help make the world smarter, safer and more sustainable. YOU MUST HAVE Over 5 years of ... Remote role. * Excellent communication and presentation capabilities able to influence varying ...

Systems Integration Engineer

Reston, VA ยท On-site +1

$161K - $218K/yr

Utilize Apache NiFi and Python to retrieve, transform, and route data originating from remote APIs ... Career Growth: Internal mobility team dedicated to helping you own your career. * Professional ...

Summary Director of Contracts Remote Are you ready to enhance your skills and build your career in ... Collaborate with the Vice President of Contracts on workflow metrics to help manage * Support the ...

Material Chemist

Lorton, VA ยท On-site +1

$69K - $158K/yr

Remote Work: No Job Number: R0241727 Location: Lorton,VA,US Share job via: Share Material Chemist ... Your contributions will help drive technological solutions that support critical mission challenges.

Sr Account Manager

Richmond, VA ยท On-site +1

$115K - $180K/yr

... that help make the world smarter, safer and more sustainable. YOU MUST HAVE Over 5 years of ... Remote role. * Excellent communication and presentation capabilities able to influence varying ...

Contracts Manager

Chantilly, VA ยท On-site +1

$77K - $176K/yr

Remote Work: No Job Number: R0247365 Location: Chantilly,VA,US Share job via: Share Contracts ... As a contract manager, you use your sharp negotiation tactics and talent for organization to help ...

Showing results 41-60

Contractual Remote Helpdesk information

What is a contractual remote helpdesk?

A Contractual Remote Helpdesk refers to IT support professionals who work remotely and are hired on a contractual basis, rather than as full-time employees. Their primary role is to assist users with technical issues, troubleshooting, and resolving software or hardware problems through remote communication tools such as email, chat, or phone. These professionals can be engaged for specific projects or time periods, offering flexibility to both employers and workers. This setup allows organizations to access technical support expertise without the need for on-site staff or long-term commitments.

What are the key skills and qualifications needed to thrive as a contractual remote helpdesk professional?

To thrive as a Contractual Remote Helpdesk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT support or a related field. Familiarity with ticketing systems, remote desktop tools, and platforms like Microsoft 365 or Google Workspace is commonly required. Excellent communication, patience, and time management are vital soft skills to effectively assist users and resolve issues remotely. These skills ensure timely and accurate technical support, leading to high client satisfaction and efficient problem resolution.

What are some common challenges faced by contractual remote helpdesk professionals, and how can they be managed?

Contractual Remote Helpdesk professionals often face challenges such as resolving technical issues without physical access to devices, managing high volumes of support tickets, and adapting quickly to different clients' systems. Clear communication and strong troubleshooting skills are essential for diagnosing problems remotely. Utilizing efficient ticketing systems, staying organized, and maintaining detailed documentation help manage workload and provide consistent support. Regular training and collaboration with other IT team members also ensure you stay updated with new technologies and best practices.

What is the difference between Contractual Remote Helpdesk vs Contractual Remote Technical Support Specialist?

AspectContractual Remote HelpdeskContractual Remote Technical Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Security+)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting
Employer & Industry UsageIT service providers, MSPsIT departments, tech companies
Common Search/ComparisonCustomer support rolesTechnical troubleshooting roles

Contractual Remote Helpdesk roles focus on providing basic customer support and troubleshooting via remote channels, often requiring foundational IT certifications. In contrast, Contractual Remote Technical Support Specialists handle more complex technical issues, requiring advanced certifications and technical expertise. Both roles are remote and serve the IT industry, but they differ in complexity and skill level.

What are the most commonly searched types of Remote Helpdesk jobs in Virginia?

The most popular types of Remote Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Contractual Remote Helpdesk jobs?

Cities in Virginia with the most Contractual Remote Helpdesk job openings:

QNXT Benefit Configuration Analyst

TEKsystems

Norfolk, VA โ€ข Remote

$55 - $65/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Job description

Applicants MUST be located in one of the following states to be considered:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

Description

The Benefit Configuration Analyst is responsible for the analysis, design, build, and validation of complex benefit configurations within the QNXT platform to support accurate claims adjudication and compliance. This role works closely with Product, Compliance, IT, Network and Claimโ€™s teams to ensure benefit plans are implemented accurately, timely, and in accordance with regulatory and contractual requirements.

The analyst serves as a business and technical expert in QNXT benefit build and plays a key role in supporting new plan implementations, annual updates, and ongoing configuration maintenance.

This resource will help stand up Sentara Health Plans Commercial QNXT environment with a focus on benefits.

Day to day involves:

ยท Meetings

ยท QNXT configuration

ยท Capitation

ยท Actively using standard benefits/pricing methodologies

ยท Solutioning detail level business requirements

ยท Unit testing/proof of concept testing

ยท Defect resolution

ยท Ability to work independently

Ability to meet deliverables

Skills

Configuration, qnxt, provider claims, Sql

Top Skills Details

Configuration,qnxt,provider claims

Additional Skills & Qualifications

Health Insurance

Healthcare Benefits

Healthcare Benefit Configuration

Commercial Health Insurance

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $55.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: โ€ข Medical, dental & vision โ€ข Critical Illness, Accident, and Hospital โ€ข 401(k) Retirement Plan โ€“ Pre-tax and Roth post-tax contributions available โ€ข Life Insurance (Voluntary Life & AD&D for the employee and dependents) โ€ข Short and long-term disability โ€ข Health Spending Account (HSA) โ€ข Transportation benefits โ€ข Employee Assistance Program โ€ข Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Weโ€™re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weโ€™re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weโ€™re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weโ€™re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


TEKsystems logo

About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US