Contractual Remote Helpdesk Jobs in Kansas (NOW HIRING)

Cayenta, a division of Harris; is seeking a Project Manager who will be responsible for managing the customer relationship during implementations and ensuring a high degree of customer satisfaction.

They will collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. They will possess excellent communication skills and proven problem-solving skills.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in EST or CST timezone.

Salary:

90K - 110K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

Project Planning, Scope Management, & PMO Improvements

• Demonstrate outstanding project control, ensuring that project plans/schedules, project budgets, and scope control all exceed expectations.
• Effective project management provided through, impact analysis, leading project scope negotiations, managing expectations of evolving project requirements.
• Identify, analyze and assess business opportunities, processes, and workflows for PMO process improvements.
• Review and internalize SOW and project contracts to ensure schedule and deliverables align with contractual commitments.

Project Delivery & Critical Issue Resolution

• Adhere to the schedule of work for all phases (& refine as a project journey progresses) of the project including start-up and post-implementation follow-up.
• Be knowledgeable on project deliverables and contractual documentation to ensure obligations and expectations are met.
• Prioritize project needs based on tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Proactively identify, assess, and mitigate project risks; maintain risk registers and apply structured escalation protocols.
• Coordinate resolution of project issues and/or delays to reduce the impact on the project and ensure timely implementation.
• Additional learning opportunities as the project evolves.

Client Management & Leadership

• Responsible for all aspects of the project delivery, including managing the scope of the project and changes to the project deliverables, while ensuring client satisfaction and organizational profitability.
• Regular communication of project updates, critical issues, implications, and progress to our clients and our leadership team.

What we are looking for:

• Ability to manage multiple projects concurrently
• Strong communication skills
• Ability to develop strong working relationships with internal and external stakeholders
• Ability to firmly manage scope, schedule and budget
• Ability to travel up to 50% within North America

What would make you stand out:

• Experience managing CIS and/or ERP implementation projects
• Experience working in the Utilities sector
• Experience working in a PMO

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Cayenta:

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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