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Global Transitions Lead - Lease Administration

Job Description - Senior Leadership Role

Location

Remote, based in the United States (EST preferred) or any major global city with travel as required

About the Role

As the Global Transitions Lead - Lease Administration, you will serve as a strategic member of the senior leadership team, responsible for driving excellence in lease administration transitions across new business implementations, account expansions, and service migrations on a global scale. This role uniquely combines transition management expertise with deep lease administration knowledge, change leadership, and a forward-thinking approach to process transformation through emerging technologies, including AI tools.

Working collaboratively with Sales, Account Leadership, Commercial teams, and other JLL Workstream Leads, you will ensure seamless onboarding and integration of lease administration services while maintaining the highest standards of quality, client satisfaction, and operational efficiency. You will be a cultural champion and change agent, driving transformational improvements in how JLL delivers lease administration services globally.

This position requires a sophisticated leader with exceptional executive presence who can command the room both internally and externally with clients, while fostering a culture of innovation, excellence, and continuous improvement.

Primary Responsibilities

Strategic Leadership & Transformation

• Define, document, and continuously enhance the global lease administration transition approach based on customer feedback, emerging technologies, and evolving market trends

• Lead the adoption and integration of AI-powered tools and automation to optimize lease administration transitions, data migration, and quality assurance processes with supper of JLL Tech

• Drive step-change improvements in transition processes, eliminating inefficiencies and building scalable, sustainable frameworks

• Collaborate with Product Management and JLL Technologies to influence the development and deployment of lease administration platforms and tools

• Establish best practices and standardized methodologies while allowing appropriate regional flexibility

• Serve as a thought leader and strategic advisor to senior leadership on lease administration transition capabilities and market positioning

Transition Execution Excellence

• Oversee the end-to-end management of lease administration transitions for designated clients and services across all global regions

• Ensure seamless integration of lease administration systems (CoStar, Yardi, or other client-specific platforms) during transitions

• Collaborate with Workstream Leads to identify and execute all lease administration-specific transition requirements, including data templates, lease abstracts, critical date tracking, and compliance documentation

• Clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately

• Monitor progress toward implementation dates and proactively escalate issues to maintain schedules and budgets

• Ensure effective handover from Transition to Account Teams with comprehensive documentation and knowledge transfer

• Lead regular global transition meetings to discuss progress, issues, risks, and mitigation strategies

Client Success & Relationship Management

• Build and maintain strong relationships with key internal stakeholders across Sales, Account Management, Operations, Finance, Legal, JLL Technologies, and support functions

• Serve as a strong advocate for clients, ensuring their voice drives continuous improvement

• Participate in client presentations and serve as the subject matter expert on lease administration transition capabilities

• Collect and act on feedback through client voice surveys and individual customer implementation reviews

• Proactively engage with clients, Senior Leadership, and Account Teams to ensure exceptional client satisfaction from day one

Quality, Compliance & Risk Management

• Establish rigorous quality standards for lease administration data migration, ensuring accuracy, completeness, and compliance with contractual obligations

• Ask probing questions to identify risks and develop timely mitigation plans in collaboration with appropriate JLL and client resources

• Ensure all lease administration data templates are completed accurately and on time

• Leverage CoStar and other lease administration tools to validate data integrity throughout the transition process

• Monitor and report on key performance indicators related to transition scope, schedule, budget, and customer satisfaction

Financial Management

• Develop cost estimating tools for lease administration transitions and track actual costs against budgets

• Identify and implement efficiency opportunities to optimize transition costs while maintaining quality

• Work with Controllership on appropriate financial treatment and reporting

Team Leadership & Development

• Recruit, develop, and retain a team of experienced lease administration transition professionals recognized as industry leaders

• Foster a culture of innovation, collaboration, excellence, and continuous learning

• Provide mentorship and coaching to build deep bench strength in lease administration transition capabilities

• Promote individual development and high-performance standards across the team

Key Performance Measures

• Transition Scope: Clarification of scope before project onset; effective management of scope changes aligned with schedule and budget

• Transition Schedule: Delivery of agreed scope within planned timeframes

• Transition Budget: Cost of transition within agreed budget parameters

• Customer Satisfaction: Scores and feedback reflecting end-user satisfaction and evidence of continuous improvement

• Data Quality: Accuracy and completeness of lease administration data migration

• Process Innovation: Measurable improvements in efficiency through AI and automation adoption

• Team Development: Retention and growth of high-performing transition professionals

Required Qualifications & Experience

Experience

• 10+ years of experience in lease administration, transitions management, project/program management, or account management with demonstrated ability to lead global teams

• Deep expertise in lease administration systems and processes, including CoStar (required), Yardi, or similar platforms

• Proven track record of successfully managing complex, large-scale transitions across multiple functional areas and geographies

• Experience driving process transformation and adopting emerging technologies, including AI-powered tools

• Client-facing experience in account management, consulting, or as an internal client advocate

Leadership Capabilities

• Exemplary executive presence: Gravitas and sophistication to command the room both internally as a senior leader and externally with clients

• Strategic mindset: Ability to see the big picture, anticipate future trends, and translate vision into actionable strategies

• Transformational leadership: Leads change with energy, resilience, and courage; makes complex decisions and takes calculated risks

• Cultural champion: Unwavering ethical standards; drives excellence; innately collaborative; builds trust and fosters inclusive environments

• Results-driven: Takes corrective action quickly and decisively when performance falls short; highly accountable with exceptional integrity

• Financially astute: Commercially oriented with strong financial acumen and cost management discipline

• Influencing and teamwork: Exceptional ability to influence across all organizational levels and work collaboratively through matrixed structures

Technical & Analytical Skills

• Advanced knowledge of lease administration processes, including critical date management, lease abstracts, CAM reconciliation, and compliance reporting

• Expert proficiency with lease administration platforms, particularly CoStar

• Strong program management and problem-solving skills with ability to focus both strategically and tactically

• Exceptional analytical ability to identify root causes and drive sustainable solutions

• Advanced computer skills in Microsoft Outlook, Teams, Excel, Word, PowerPoint

• Ability to rapidly adopt and champion new technologies, including AI tools, and emerging platforms

Communication & Interpersonal Skills

• Exceptional communication skills (written and oral) with ability to articulate complex messages clearly to diverse audiences

• Outstanding active listening skills and ability to ask probing questions that uncover risks and opportunities

• Proven ability to build and maintain strong relationships at all levels of global organizations

• Comfortable presenting to C-suite executives and fielding questions with confidence and poise

• Adept at conflict/issue resolution and navigating ambiguous situations

Education & Certifications

• Bachelor's degree in Business, Finance, Information Technology, Real Estate, or related field (required)

• Change management certification (Prosci) or Project Management Professional (PMP) a plus

Attributes for Success

• Strategic thinker with strong bias toward transformation and execution

• Operates with sense of urgency while maintaining attention to quality and detail

• Combines curiosity with critical thinking and good judgment

• Self-driven; finds ways to be impactful and create value

• Thrives in fast-paced, ambiguous environments and can drive projects to completion independently

• Detail-oriented and process-driven with orientation toward continuous improvement

• High perseverance and resourcefulness; keeps driving to find solutions

• Agile and able to handle changes in direction calmly and effectively

• Values high-quality work and has track record of delivering excellence

What We Offer

At JLL, we believe a diverse and inclusive culture is one where everyone succeeds. As a Fortune 200 company with operations in 80+ countries and over 105,000 individuals globally, we're committed to creating an environment where you feel welcomed, valued, and empowered to achieve your full potential. This senior leadership role offers the opportunity to shape the future of lease administration transitions at a global scale while working with industry-leading clients and innovative technologies.

JLL is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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