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Consultant, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).

What you'll achieve

As a Consultant in Technical Account Management, you'll be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer Statement of Work (SOW). You'll also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.  You'll collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

• Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies; You will work at the customer site 5 days per week

• Be at the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements

• Help to identify and leverage Dell and partner resources to satisfy technical needs and objectives of the customer's implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization and integration of the solution

• Provide feedback to customer on any observed/known issues; develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement

• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• U.S. Citizen; eligible for DOE site access

• Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or highdensity compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations

• Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burnin testing, and contractual support deliverables

• Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200class GPUs, NVLink, and InfiniBand architecture and diagnostics

• Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning

Desirable Requirements:

• Familiarity with highperformance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics

• Experience with Linux-based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in outofband management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $210,100.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
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