Contractual Imac Jobs (NOW HIRING)

Job Summary:
Merge IT is seeking a Team Lead – Office Moves, IMAC, and Building Relocations to join their team in New York City. The role involves managing direct reports, ensuring service delivery meets expectations, and developing service improvement plans.
Responsibilities:
• Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
• Monitor overall performance of services and following up if service delivery is not meeting expectations.
• Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
• Hire, train, lead, motivate, develop and manage the performance of direct reports.
• Develop continual service improvement plans to ensure that service adequately support business needs now in the future.
• Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
• Responsible for the workflow and resources of the team to meet contractual obligations.
• Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.
• Act as a point of contact for the team in connection with any work-related concerns issues.
• Manage sickness/absence, holidays and training levels in accordance with processes and procedures.
• Develop and agree personal development plans for all direct reports.
• Hold regular 1:1s with team members and lead/document weekly team meetings.
• Complete the yearly performance reviews for direct reports.
• Maintain and improve customer satisfaction levels.
Qualifications:
Required:
• 5-7+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations.
• Experience managing and leading 10-20 direct reports preferred.
• A ‘night owl’ comfortable working nights and weekends regularly.
Preferred:
• Prior projects serving major office buildings in NYC strongly preferred.
• Prior light project management experience a plus.
• Internal reporting, documentation, and forecasting experience preferred.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.