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Position Summary:
The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue's mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.     
Essential Responsibilities:
Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
Build and maintain strong partnerships across internal teams (Airport Ops, Ground Ops, Operations, Safety, Tech Ops, etc.) and external stakeholders (Airport Authorities, TSA, FAA, CBP, OAL handling, and the Port Authority).
Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.
Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
Ensure compliance with safety, regulatory, and company standards across all operational activities.
Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
Other Duties as assigned