Contract Testing Jobs in Toronto, ON (NOW HIRING)

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DHL Express currently has an opening for a Customer Facing IT Specialist - Contract in our National Office in Brampton. The purpose of this role is working with customers to assist them in the onboarding process, including support and training on the use of various eCom tools including the development support of complex shipping integration projects that involve multiple system connections. This role is directly customer-facing and requires professional communication and technical expertise to support external customer opportunities as well as other DHL business functions.

*Please note that contract duration may be subjected to change, however the current contract end date is March 2028*
How will you contribute to the success of DHL?

• Provide in depth training sessions to customers and colleagues on DHL's eCom tool suite including MyDHL+, XML Services, MyDHL API, DHL Express Commerce, DHL Mobile App, eSecure and DCG manifesting and tracking
• Required to use critical analysis skills to conduct research and troubleshoot various complex issues (billing and rating issues, technical problems with eCom tools, operational process issues, etc.)
• Includes opening and following up on service tickets for any type of technical issue related to DHL's back-end systems, which can include acting as a primary contact for emergency tickets and conducting on-demand testing and support for problem resolution
• Conscientious participation in TAT and UAT testing in various environments to test new releases of our eCom tools and conduct testing and UX review for brand new application releases or custom solutions
• Participation in UATs and deployments which occur outside of operational business hours, and may require participation on weekends
• Responsible for documenting custom processes and maintaining uptodate materials, including sales training content and internal team documentation, to support consistent knowledge management across the organization.

Do you have what it takes?

• Excellent written and oral communication skills, in person and over the phone
• Great presentation skills and possesses the ability to help people understand complex problems and topics using simple language
• Great disposition; is able to approach challenges and uncertainty with a positive attitude
• Able to use strong communication skills coupled with great disposition to effectively share information and impart knowledge when teaching
• Extensive knowledge of DHL's eCom shipping tools, EDI manifesting and tracking tools including ANSI X12 EDI 214 message format and web service integration capabilities
• Strong knowledge of SOAP and RESTful API protocols as well as XML
• Thorough understanding of eCom systems, architecture and UX design; ability to analyze and problem solve by understanding system design and subsequent data flow
• Self-motivated, detail-oriented, organized and an excellent problem solver, highly developed critical analysis skills
• Strong inter-personal skills; ability to develop rapport with colleagues and immediate team members

Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews, a criminal background, and other background checks in order to qualify for the position.
We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

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