IT Service Manager
Washington, DC · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...
Washington, DC · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...
Washington, DC · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...
Vienna, VA · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...
Vienna, VA · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...
... contract service standards, SLAs, and performance objectives. This role provides operational ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
... contract service standards, SLAs, and performance objectives. This role provides operational ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Arlington, VA · On-site
$115K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Verifies that all contract deliverables meet quality standards. * Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Arlington, VA · On-site
$115K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Verifies that all contract deliverables meet quality standards. * Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Alexandria, VA · On-site
$85K - $90K/yr
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Alexandria, VA · On-site
$85K - $90K/yr
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Arlington, VA · On-site
$115K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Arlington, VA · On-site
$115K - $155K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Verifies that all contract deliverables meet quality standards. Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Verifies that all contract deliverables meet quality standards. Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Vienna, VA · On-site
$60/hr
Medical
Dental
Vision
Retirement
Cloud Services * Technology Vendors * Develop acquisition strategies aligned with organizational ... Manage contract closeout activities, renewals, modifications, and terminations as needed.
Vienna, VA · On-site
$60/hr
Medical
Dental
Vision
Retirement
Cloud Services * Technology Vendors * Develop acquisition strategies aligned with organizational ... Manage contract closeout activities, renewals, modifications, and terminations as needed.
Alexandria, VA · On-site
$66K - $83K/yr
PTO
Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ... Bi-annual regional sales, service, and performance awards. * Cellphone stipend of $50/month, annual ...
Alexandria, VA · On-site
$66K - $83K/yr
PTO
Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ... Bi-annual regional sales, service, and performance awards. * Cellphone stipend of $50/month, annual ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Schedule and manage appropriate contracts * Provide high levels of service to all customers and team members * Aid in preparation of annual budget and community plans * Respond in emergency ...
Alexandria, VA · On-site
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Alexandria, VA · On-site
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Alexandria, VA · On-site
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Alexandria, VA · On-site
Medical
Retirement
PTO
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Beltsville, MD · On-site
$140K - $175K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Support contract management including service agreements, renewals, and pipeline tracking * Documentation & Communication * Lead monthly financial reviews with variance analysis and forward planning
Beltsville, MD · On-site
$140K - $175K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Support contract management including service agreements, renewals, and pipeline tracking * Documentation & Communication * Lead monthly financial reviews with variance analysis and forward planning
Tysons, VA · On-site
$104K - $130K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Plan, schedule, and manage inspection teams to complete required services efficiently and on time ... testing contracts, ensuring compliance with federal procurement regulations (FAR, DFARS, etc.
Tysons, VA · On-site
$104K - $130K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Plan, schedule, and manage inspection teams to complete required services efficiently and on time ... testing contracts, ensuring compliance with federal procurement regulations (FAR, DFARS, etc.
Manassas, VA · On-site
Medical
Life
Retirement
PTO
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...
Manassas, VA · On-site
Medical
Life
Retirement
PTO
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...
Manassas, VA · On-site
Medical
Life
Retirement
PTO
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...
Manassas, VA · On-site
Medical
Life
Retirement
PTO
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...
SG2 Recruiting is seeking an enterprise service manager for an IC contract who will be responsible for ensuring quality standards, leading high-level analysis and design, solving complex technical ...
SG2 Recruiting is seeking an enterprise service manager for an IC contract who will be responsible for ensuring quality standards, leading high-level analysis and design, solving complex technical ...
$37.4K - $46.2K
6% of jobs
$46.2K - $55K
11% of jobs
$59.2K is the 25th percentile. Wages below this are outliers.
$55K - $63.8K
16% of jobs
$63.8K - $72.6K
16% of jobs
The median wage is $72.9K / yr.
$72.6K - $81.4K
15% of jobs
$88K is the 75th percentile. Wages above this are outliers.
$81.4K - $90.2K
14% of jobs
$90.2K - $99K
9% of jobs
$99K - $107.8K
5% of jobs
$107.8K - $116.6K
4% of jobs
$116.6K - $125.4K
2% of jobs
$125.4K - $134.2K
1% of jobs
$37.4K
$79.2K
$134.2K

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
· Manage day-to-day IT support operations and personnel across all tiers.
· Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
· Drive continuous improvement initiatives for service delivery processes.
· Create and maintain service desk procedures, workflows, and knowledge documentation.
· Engage with stakeholders to ensure service stability and responsiveness.
· Provide leadership guidance, coaching, and performance oversight for support teams.
· BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
· Strong knowledge of ITIL-based service management frameworks.
· Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
· The ability to analyze metrics and operational data to identify improvement opportunities.
· ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
· Must obtain an agency public trust suitability determination prior to start date.
· Excellent verbal and written communication and stakeholder-facing skills.
· Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
· Ability to support high-priority and time-sensitive escalations.
· Must have a positive and patient customer service attitude.
· ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
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