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Contract Service Manager Jobs in Washington, DC (NOW HIRING)

... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...

... contract service standards, SLAs, and performance objectives. This role provides operational ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Verifies that all contract deliverables meet quality standards. * Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...

Service Manager II

Alexandria, VA · On-site

$85K - $90K/yr

  • Medical

  • Retirement

  • PTO

Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...

Verifies that all contract deliverables meet quality standards. Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...

Contract Manager

Vienna, VA · On-site

$60/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Cloud Services * Technology Vendors * Develop acquisition strategies aligned with organizational ... Manage contract closeout activities, renewals, modifications, and terminations as needed.

Apartment Service Manager

Alexandria, VA · On-site

$66K - $83K/yr

  • PTO

Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ... Bi-annual regional sales, service, and performance awards. * Cellphone stipend of $50/month, annual ...

Service Manager II

Alexandria, VA · On-site

  • Medical

  • Retirement

  • PTO

Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...

Service Manager II

Alexandria, VA · On-site

  • Medical

  • Retirement

  • PTO

Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...

Commercial Service Manager

Beltsville, MD · On-site

$140K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support contract management including service agreements, renewals, and pipeline tracking * Documentation & Communication * Lead monthly financial reviews with variance analysis and forward planning

Inspection Service Manager

Tysons, VA · On-site

$104K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Plan, schedule, and manage inspection teams to complete required services efficiently and on time ... testing contracts, ensuring compliance with federal procurement regulations (FAR, DFARS, etc.

Route Service Manager - UniFirst

Manassas, VA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...

Route Service Manager - UniFirst

Manassas, VA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Negotiate customer contract renewals What we're looking for: * An individual who is business savvy ...

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Showing results 1-20

Contract Service Manager information

See Washington, DC salary details

$37.4K

$79.2K

$134.2K

How much do contract service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for contract service manager in Washington, DC is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.
Infographic showing various Contract Service Manager job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

IT Service Manager

AAC Inc

Washington, DC • On-site

Full-time

Re-posted 11 days ago


Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.