IT Service Manager
Vienna, VA · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...
IT Service Manager
Vienna, VA · On-site
... contract service standards, SLAs, and performance objectives. This role provides operational ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...
... contract service standards, SLAs, and performance objectives. This role provides operational ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
... contract service standards, SLAs, and performance objectives. This role provides operational ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Service Manager
Ashburn, VA · On-site
$130K/yr
Managing service operations, scheduling, and resource planning to ensure timely and efficient ... The is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative ...
Service Manager
Ashburn, VA · On-site
$130K/yr
Managing service operations, scheduling, and resource planning to ensure timely and efficient ... The is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative ...
Service Manager
$130K/yr
Managing service operations, scheduling, and resource planning to ensure timely and efficient ... The is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative ...
Service Manager
$130K/yr
Managing service operations, scheduling, and resource planning to ensure timely and efficient ... The is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative ...
Sr Service Manager
Arlington, VA · On-site
$115K - $140K/yr
Verifies that all contract deliverables meet quality standards. * Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Sr Service Manager
Arlington, VA · On-site
$115K - $140K/yr
Verifies that all contract deliverables meet quality standards. * Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Service Manager II
Alexandria, VA · On-site
$85K - $90K/yr
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Service Manager II
Alexandria, VA · On-site
$85K - $90K/yr
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Client Service Manager
Arlington, VA · On-site
$115K - $155K/yr
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Client Service Manager
Arlington, VA · On-site
$115K - $155K/yr
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Client Service Manager
$115K - $155K/yr
We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Client Service Manager
$115K - $155K/yr
We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Client Service Manager
$115K - $155K/yr
May be requested to work evenings and weekends to meet program and contract needs. * Amount of ... seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ...
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Client Service Manager
$115K - $155K/yr
May be requested to work evenings and weekends to meet program and contract needs. * Amount of ... seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ...
Client Service Manager
Arlington, VA · On-site
$115K - $155K/yr
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Client Service Manager
Arlington, VA · On-site
$115K - $155K/yr
Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Prior experience supporting the same or similar contract, with an in-depth understanding of the ...
Area Service Manager
Chesapeake, VA · On-site
This includes emergency repair, regular maintenance contracts, scheduled work and upgrades ... service employees. Drive continuous improvement through company performance management process and ...
Area Service Manager
Chesapeake, VA · On-site
This includes emergency repair, regular maintenance contracts, scheduled work and upgrades ... service employees. Drive continuous improvement through company performance management process and ...
Area Service Manager
Chesapeake, VA · On-site
This includes emergency repair, regular maintenance contracts, scheduled work and upgrades ... service employees. Drive continuous improvement through company performance management process and ...
Area Service Manager
Chesapeake, VA · On-site
This includes emergency repair, regular maintenance contracts, scheduled work and upgrades ... service employees. Drive continuous improvement through company performance management process and ...
Verifies that all contract deliverables meet quality standards. Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Verifies that all contract deliverables meet quality standards. Assists Technical Deputy Program Manager in developing standards and updating/creating SOWs for all teams within their technical ...
Electrical Service Manager
Sandston, VA · On-site
$60K - $80K/yr
... Service Manager for a direct-hire position in Sandston, VA . This is your chance to take charge of ... Plans or prepare all contract administration, executing and directing project activities ...
Electrical Service Manager
Sandston, VA · On-site
$60K - $80K/yr
... Service Manager for a direct-hire position in Sandston, VA . This is your chance to take charge of ... Plans or prepare all contract administration, executing and directing project activities ...
Apartment Service Manager
Alexandria, VA · On-site
$66K - $83K/yr
Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ... Bi-annual regional sales, service, and performance awards. * Cellphone stipend of $50/month, annual ...
Apartment Service Manager
Alexandria, VA · On-site
$66K - $83K/yr
Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ... Bi-annual regional sales, service, and performance awards. * Cellphone stipend of $50/month, annual ...
Apartment Service Manager
Alexandria, VA · On-site
$66K - $83K/yr
Service Manager | Windsor Kingstowne - Alexandria, VA For the fifth year in a row, Windsor ... Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ...
Apartment Service Manager
Alexandria, VA · On-site
$66K - $83K/yr
Service Manager | Windsor Kingstowne - Alexandria, VA For the fifth year in a row, Windsor ... Familiarity with budget monitoring and contract management * Experience ordering supplies, creating ...
Service Center Manager
Herndon, VA · On-site
$144K - $260K/yr
Achieving contract service levels and KPIs while optimizing customer support processes to continuously improve mission satisfaction. * Managing, maturing, and modernizing a 24/7/365 Service Desk ...
Service Center Manager
Herndon, VA · On-site
$144K - $260K/yr
Achieving contract service levels and KPIs while optimizing customer support processes to continuously improve mission satisfaction. * Managing, maturing, and modernizing a 24/7/365 Service Desk ...
Only W2 || Contract || Service Delivery Manager (SDM) -Richmond, VA - Onsite
Richmond, VA · On-site
$50 - $55/hr
Richmond, VA Service Delivery Manager (SDM) - Onsite Role Purpose The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for ...
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Only W2 || Contract || Service Delivery Manager (SDM) -Richmond, VA - Onsite
Richmond, VA · On-site
$50 - $55/hr
Richmond, VA Service Delivery Manager (SDM) - Onsite Role Purpose The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for ...
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Conduct cost-benefit analyses (in-house vs. contractor) and manage vendor contracts to optimize service delivery. Create and monitor the annual maintenance budget. * Strategize for Success: Prepare ...
Contract Service Manager information
How much do contract managers get paid?
Contract Service Managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, such as CSP or PMP, and the complexity of contracts managed.
Is contract manager a stressful job?
A contract service manager role can be stressful due to managing multiple contracts, meeting deadlines, and ensuring compliance with client requirements. The job often requires strong organizational skills, attention to detail, and the ability to handle negotiations and conflicts under pressure.
What does a contract manager do?
A contract service manager oversees the creation, negotiation, and management of contracts between organizations and clients or vendors. They ensure compliance with contractual terms, monitor performance, and handle renewals or disputes, often using contract management software. Strong negotiation, communication, and organizational skills are essential in this role.
What does a contract services manager do?
A contract services manager oversees the negotiation, execution, and management of contracts between an organization and its clients or vendors. They ensure contractual obligations are met, monitor compliance, and handle renewals or disputes, often using contract management software. Strong negotiation, communication, and organizational skills are essential for this role.
American Addiction Centers rating
7.1
Based on 7 frontline employees who took The Breakroom Quiz
Job description
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
• Manage day-to-day IT support operations and personnel across all tiers.
• Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
• Drive continuous improvement initiatives for service delivery processes.
• Create and maintain service desk procedures, workflows, and knowledge documentation.
• Engage with stakeholders to ensure service stability and responsiveness.
• Provide leadership guidance, coaching, and performance oversight for support teams.
Required Experience
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
Salary: 120-130k
Qualifications:
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
What American Addiction Centers employees say
Pay
Hours and flexibility
Workplace
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About American Addiction Centers
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Brentwood, TN, US
Year founded
2007