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Title: AD, Digital Engagement (Remote)
Department: Communications
Reporting to: Head of Communications
Type: 6-month Fixed-Term Contract
Location: United States
Compensation: $107,000 USD - 136,000 USD per annum
Who We Are:
World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.
About the Opportunity:
The AD, Digital Engagement will be responsible for driving digital engagement through strategies, tactics, and tools such as digital marketing, marketing automation, and oversight of the WES website to support WES' vision, mission, strategic priorities and influence goals. You will have deep experience and skills across digital engagement and marketing, including strong knowledge of SEO standards and practices and digital tech stacks, which you will leverage to identify ways to engage with key audiences and achieve the impact and influence goals. You will manage across a focused internal and external digital engagement team, leading and developing them to work as an effective, integrated, and innovative unit that meets the needs of the organization and furthers the WES brand, mission and impact.
What You'll Do:

• Leads the development and execution of a digital strategy across WES digital properties and digital channels (including marketing automation, WES.org and French translation), ensuring alignment with organizational vision, mission, strategic priorities and influence goals, positioning WES as thought leader.
• Works closely with the Director of Brand & Content to ensure social media strategy and content integrate seamlessly with broader digital efforts.
• Measures and continually improves the quality and impact of digital engagement efforts. Establishes and manages a dashboard of performance metrics with real-time feedback loops to guide continuous improvement across digital properties.
• Lead activities, approaches, systems and workplans to ensure overall cohesion across digital properties.
• Manages the digital engagement team, ensuring that they are operating as an integrated, collaborative and effective unit and leveraging expertise and continually challenging approaches, introducing new and innovative ways of engaging with external audiences.
• Manage the relationship with vendors, ensuring that they are operating in line with WES strategy, values, and best interests, and that any services provided are delivered in line with the organizational expectations and managed to budget and time.
• Manages and optimizes the Communications department's technology stack.
• Stay updated on digital engagement trends, changes and innovations, sharing insights confidently with the wider team.

Your Experience:
Required

• Bachelor's degree in a relevant field.
• 5+ years of experience in progressively senior digital marketing and engagement roles within the US and/or Canada.
• Proven ability to become a trusted advisor to business leaders and other influencers at all organizational levels, based on subject matter expertise and collaborative leadership style.
• Creative, strategic thinker with a passion for WES' work and a passion for digital engagement.
• Proven track record of developing and implementing successful digital engagement strategies and campaigns that drive engagement, impact and awareness.
• Expertise in all major social media platforms and understanding of which platforms work most effectively with which audiences and personas.
• Experience in influencer marketing and developing high-quality social content.
• Strong knowledge and experience with marketing tools, web analytics and traffic optimization including Google Analytics, LinkedIn/Facebook/Instagram/Twitter advertising campaign platforms, Google Ads, LinkedIn Sales Navigator, Google Analytics, Looker Studio, SEO, AEO/GEO, Marketo, Hootsuite and WordPress, Salesforce, with a point of view on what an optimum tech stack looks like for the enterprise and proven ability to translate data and trends into actionable, brand-building improvements.
• Excellent grasp of digital and email marketing best practices, with strong familiarity with key anti-spam and compliance laws as well as website accessibility standards.
• Experience of managing external vendors and agencies.
• Has a proven track record and deep experience of broad thinking and using innovative approaches to achieve influence goals.
• Understands and has strong experience of implementing strategies, processes, and frameworks that leverage the connective and influential power of communications across organizations, systems and networks.
• Experience managing a team of communications professionals.
• Deep interest in WES' work and understanding of the external landscape.
• Superlative writing and listening skills with the ability to tailor written and verbal communications to a wide range of audiences.
• Has the ability to effectively and appropriately challenge to drive the most effective outcomes.
• Has the ability to be flexible and adaptable, seeking alternative solutions and pathways, understanding when to push and when to give in the best interests of the organization.
• Strong leadership, team and relationship building, influencing and collaboration skills.
• Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion.
• Ability to work both strategically and hands-on to deliver results.
• Proven ability to communicate and synthesize complex issues in a concise, clear, and convincing fashion.

Desired

• MA or higher degree in marketing.
• Functionally bilingual in French and English.

What We Offer:
Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.

• Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
• Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
• Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

Values:

• Opportunity - We open doors so people can build better futures.
• Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
• Equity - We uphold fairness and justice in our work and actions.
• Enterprising - We are resourceful, inventive, and driven.

Inclusive Recruitment Process:
We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.
Our Commitment:
World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance - it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.
For more information about WES, please visit our website at www.WES.org
This position is an existing vacancy and is currently open for hire.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.