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Contract Remote Customer Service Representative Jobs in Reston, VA

FlowFox

Remote Customer Support Specialist

Arlington, VA · Remote

$17 - $23/hr

Remote Customer Support Specialist Hybrid Part time Arlington, Virginia, United States Description ... Resolve basic service requests. * Log interactions accurately. * Coordinate with warehouse teams.

Globe Life

Be Seen First

Remote Client Sales and Success Representative

Arlington, VA · Remote

$60K - $80K/yr

We're a fully remote team, which means you get the flexibility to work from anywhere while being ... Sales or customer service background is a plus but not required. We provide full training for ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Arlington, VA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | No Cold Calling Find More Than Your Next Job A fulfilling career doesn't always begin ...

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Arlington, VA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | No Cold Calling Find More Than Your Next Job A fulfilling career doesn't always begin ...

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Arlington, VA · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | No Cold Calling Find More Than Your Next Job A fulfilling career doesn't always begin ...

Maximus

Trainer - Call Center (Temporary, Remote)

VA · On-site +1

... (CSR). This is a seasonal, remote (work at home) position. *Duration of this position is ... Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the ...

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Contract Remote Customer Service Representative information

See Reston, VA salary details

$10

$19

$28

How much do contract remote customer service representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for contract remote customer service representative in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Customer Service Representative vs Contract Remote Technical Support Specialist?

AspectContract Remote Customer Service RepresentativeContract Remote Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentRemote, customer-facing calls and chatsRemote, technical issue resolution via calls or remote access
Employer & IndustryCustomer service departments across various industriesIT, tech support, software companies
Search & Comparison IntentUnderstanding customer service roles and requirementsTechnical troubleshooting and support skills

Contract Remote Customer Service Representatives focus on assisting customers with inquiries, orders, and complaints, requiring strong communication skills. In contrast, Contract Remote Technical Support Specialists handle technical issues, requiring technical knowledge and troubleshooting skills. Both roles are remote and often contract-based, but they serve different customer needs and require different skill sets.

What is a Contract Remote Customer Service Representative?

A Contract Remote Customer Service Representative is a customer support professional who works from a remote location, such as their home, on a contractual basis rather than as a permanent employee. They handle customer inquiries, resolve issues, and provide support via phone, email, or chat for a set period or project. This role offers flexibility in terms of work location and often schedule, making it appealing for those seeking non-traditional work arrangements. Contract representatives are usually hired by companies or staffing agencies to meet temporary or seasonal demand. Their responsibilities and benefits may differ from those of full-time, in-house employees.

What are the key skills and qualifications needed to thrive as a Contract Remote Customer Service Representative, and why are they important?

To thrive as a Contract Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, ticketing systems, and remote collaboration tools such as Zendesk, Salesforce, or Slack is typically required. Exceptional empathy, patience, and self-motivation help you deliver excellent service and maintain productivity while working independently. These skills and qualities are crucial for resolving customer issues efficiently and ensuring client satisfaction in a remote, contract-based environment.

What are some common challenges faced by contract remote customer service representatives, and how can they be managed?

Contract remote customer service representatives often face challenges such as managing time independently, navigating multiple communication tools, and maintaining engagement with both the team and customers. It’s important to establish a dedicated workspace, adhere to a structured schedule, and proactively communicate with supervisors and colleagues. Utilizing company-provided training resources and regularly participating in team meetings can also help overcome feelings of isolation and ensure you stay updated on processes and expectations.
What are the most commonly searched types of Remote Customer Service Representative jobs in Reston, VA? The most popular types of Remote Customer Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Contract Remote Customer Service Representative jobs? Cities near Reston, VA with the most Contract Remote Customer Service Representative job openings:
Contract Remote Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Akina Pharmacy

Sterling, VA • On-site, Remote

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are encouraged to apply and will be contacted as opportunities become available.
Customer Service Representative (CSR)
Company Overview
At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
Position Summary
The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience.
This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. Success in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as call quality, average handle time, and first-call resolution rates.
At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, goal-driven environment and are passionate about providing outstanding customer service in the healthcare industry, this is the role for you.
You will love it here if you are motivated by Akina's Core Identity Values:
  • Excellence Always
  • Go-Getter's Unite
  • Compassion For All
  • Called To Serve

You'll have success here if you value clear processes and get, want, and have capacity to do the following things:
  • Customer Relationship Management:
    • Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach.
  • Communication and Support:
    • Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication.
  • Order Management and Workflow Efficiency:
    • Oversee the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently. This involves real-time transcription of detailed notes, timely follow-ups, and appropriately routing escalated calls according to established workflows.
  • Performance Metrics and Quality Assurance:
    • Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
  • Resolve customer issues and requests:
    • Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following numbers:
  • Place outbound calls (50-60 per day)
  • Answer inbound calls (50-60 per day)
  • Document patient and provider demographics (100-120 per day)

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
  • Gives clear directions and expectations
  • Makes sure you have the necessary tools
  • Delegates appropriately
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, if needed
  • Rewards and recognizes your performance

Experience and Qualifications
  • Customer Service Experience:
    • Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting.
  • Strong Communication Skills:
    • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
  • Detail-Oriented and Organized:
    • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
  • Technical Proficiency:
    • Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).
Benefits & Perks:
  • Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment.
  • Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
  • Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones.
  • 401K Match: Invest in your future with our 401K plan, featuring a Safe Harbor match up to 4%.
  • Rewards & Recognition: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.
  • No Cost Medication: Employees are eligible to receive prescribed compounded medications at no cost, after 30 days of employment.

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