Contract Remote Customer Service Rep Jobs in Roxboro, NC

Who we are

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs - in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day.Join us!

What the Contract Manager does at Worldwide

The Contract Manager is responsible for the overall management of activities involved in the development/preparation and revision of the company's contracts/change orders with its sponsors.

The Contract Manager is responsible for the overall management of activities involved in the development/preparation and revision of the company's contracts/change orders with its sponsors.
The Contract Manager manages a variety of clinical, services and related local and global contracts in accordance with company policies and procedures, applicable laws, and sponsor requirements. The Contract Manager is responsible for the full life cycle of sponsor contracts/change orders (amendments), and will be responsible for preparing the contract by drafting and/or incorporating the associated budget, scope of work, and legal, financial, and operational terms, leading negotiations, ensuring adherence to master agreements, as well as providing advice to Worldwide's business units and project teams on contract management and policy compliance matters. The Contract Manager will work with the Legal Department, Global Proposal Development, Business Development and Global Business Operations to review and develop master Service Agreements, statements of work, change order documents and service agreements.
The Contract Manager is responsible for managing Worldwide's contract and change order/amendment responses and associated sponsor communications. The Contract Manager must apply a working knowledge of contracting planning/strategy, and production.
The Contract Manager must update study budgets and contract/change order documents based on analysis of sponsor requirements and ensure that a fully compliant response is developed and submitted within the prescribed deadlines. The Contract Manager is responsible for interacting with sponsors on all contracting/change order documents.

What you will do

• Collaborate with Business Development, Therapeutic Leaders, Operations, Finance and Legal departments to draft and finalize contracts/change orders and contract termination documents with sponsors.
• Lead and participate in conference calls to negotiate terms of an agreement, including the study budget, with the sponsor.
• Ensure the scope of work is defined correctly and reflected in the study budget.
• Ensure any changes are integrated into the main study contract efficiently and accurately.
• Revise final proposal budget to reflect agreed upon specifications to include minor changes to the budget including updates to sponsor bid grids, if used, to reflect the revised budget.
• Develop and/or modify service description text in addition to original proposal text, which collectively becomes the core contract/exhibit.

What you will bring to the role

• Ability to work with minimal supervision with confidence.
• Strong planning, strategizing, managing, monitoring, scheduling, and analytical skills.
• Effective negotiation skills.
• Strong interpersonal skills in a fast-paced, deadline oriented, and changing environment.
• Strong Excel skills; ability to manipulate and modify budget toll and client bid grids as required.
• Effective stakeholder management with cross functional teams for process improvement and/or change initiatives.

Your experience

• Bachelor's degree or equivalent work experience.
• Two to three years of direct experience with CRO or pharmaceutical data; sourcing, integration, analysis, and reporting.
• Advanced Proficiency in MS Office (Word, Excel, PowerPoint).

At Worldwide Clinical Trials, we are committed to fostering an inclusive and equitable workplace by providing transparent compensation.
The salary range for this position is annually (For hourly paid positions, the stated salary range reflects hourly rates):

The salary range provided is intended to give candidates an understanding of potential earnings. Compensation will fall within the provided range, and it not a guarantee of exact salary. The final salary will be determined based on relevant experience, performance, education, and internal equity. In addition to base salary, we offer a competitive benefits package depending on location. We ensure pay equity and transparency and comply with all applicable labor laws. Salary information will be discussed during the interview process, and we encourage candidates to inquire about compensation at any stage.

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide!For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.