Contract Remote Chat Moderator Jobs in Wisconsin

Cayenta, a division of Harris; is seeking an Application Consultant who is passionate about supporting strategic IT transformation for utility clients.

The successful candidate will act as a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and trusted client process advisor for utility CIS implementations.

The Application Consultant role is project driven and supports a wide array of services for utility customers implementing and optimizing Cayenta CIS solutions.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

65K - 85K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Work with colleagues and managers to implement and proactively manage superior utility CIS technology solutions for our clients.
• Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure implementation is completed, and resolving issues so the client can successfully use the product. Train users in system setup, administration, and maintenance.
• Provide business analysis through gap analysis, root cause analysis, facilitation of business process reviews and documentation, and requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the client's organizational goals.
• Understand clients' utility business processes, including customer service, billing, collections, meter-to-cash, and related CIS workflows, and configure applications based on business needs and accepted best practices.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
• Create user documentation when required and complete handover documentation to assist support staff in providing quality customer care.
• Build our clients' capabilities, encouraging them to achieve success beyond their expectations by identifying opportunities to recommend additional products and services that fit their needs.
• Support Project Managers in managing engagement contracts, identifying and escalating bottlenecks, and providing project progress updates.
• Deliver implementation services efficiently to ensure key project milestones are met in a timely manner, while supporting effective utilization of assigned resources.
• Be a leader in providing subject matter expertise to R&D and other operational groups by understanding market trends, client needs, and business practices to help ensure product success and maintain our position within the market.

What we are looking for:

• Problem-solving, critical thinking, and analytical skills.
• Excellent communication skills, both written and verbal, across all levels of an organization, plus a passion for seeing others succeed.
• Entrepreneurial spirit, with a willingness to roll up sleeves and work at all levels of the client organization.
• Experience working with both business and IT groups, ideally in a utility CIS implementation or enterprise software environment.
• Curiosity and willingness to actively adopt emerging AI tools to improve workflows, solve problems, and drive efficiency, including comfort using AI-enabled tools such as Copilot, chat-based AI, and automation solutions as part of everyday work.
• Must be able to travel an average of 50% of the time within North America.

What would make you stand out:

• Experience in software implementation.
• Knowledge of SQL.
• Knowledge of Customer Information System (CIS) processes and functionality, particularly in a utility environment, is a plus.
• Experience providing software implementation services to the utility industry, including CIS implementation, upgrades, testing, or production support, is a plus.
• Strong influencing and coaching skills are a plus.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Cayenta:

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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