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Contract Remote Chat Moderator Jobs in New York (NOW HIRING)

Mercor

Google Business Profile Expert

New York, NY · Remote

$250/hr

Position: US-Based Business Owners Using Google Chat Type: Contract Compensation: $250/hour Location: Remote Role Responsibilities * Own and manage a verified Google Business Profile (GBP)

Mercor

Google Business Profile Expert

New York, NY · Remote

$250/hr

Position: US-Based Business Owners Using Google Chat Type: Contract Compensation: $250/hour Location: Remote Role Responsibilities * Own and manage a verified Google Business Profile (GBP)

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

This is a one-year contract position with the potential for extension based on performance and ... Qualifications Serve as the primary contact for client inquiries via phone, email, and chat Deliver ...

Cecelia Health

Contract Telehealth Dietitian

Manhattan, NY · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Cecelia Health

Contract Telehealth Dietitian

New York, NY · Remote

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

S. and internationally -- from C-suite executives to remote hires across 15 countries. If you take ... Partner with vendors including Okta and others to resolve technical issues and manage contracts and ...

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Contract Remote Chat Moderator information

What is a contract remote chat moderator?

Contract Remote Chat Moderators are professionals hired on a contractual basis to oversee and manage online chat rooms, forums, or social media channels, usually from a remote location. Their main responsibilities include ensuring that conversations adhere to community guidelines, removing inappropriate content, and sometimes assisting users with questions or technical issues. These moderators play a key role in maintaining a positive and safe online environment while representing the standards of the organization or platform that employs them.

What are the key skills and qualifications needed to thrive as a contract remote chat moderator?

To thrive as a Contract Remote Chat Moderator, you need strong written communication skills, attention to detail, and prior experience in online moderation or customer service. Familiarity with chat platforms, moderation tools, and content management systems is typically expected. Excellent judgment, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are crucial to maintain a safe, respectful online environment and ensure effective community engagement.

What are some common challenges faced by contract remote chat moderators and how can they be managed effectively?

Contract Remote Chat Moderators often encounter challenges such as handling high message volumes, addressing inappropriate or disruptive behavior, and maintaining consistent engagement across different time zones. To manage these effectively, moderators should familiarize themselves with platform guidelines, utilize moderation tools for filtering and flagging content, and communicate regularly with their team to share updates or escalate complex issues. Prioritizing clear documentation and self-care practices also helps prevent burnout and ensures a healthy work-life balance in a remote environment.

What is the difference between Contract Remote Chat Moderator vs Contract Remote Customer Support Agent?

AspectContract Remote Chat ModeratorContract Remote Customer Support Agent
CredentialsBasic communication skills, sometimes experience with moderation toolsCustomer service skills, product knowledge, sometimes technical troubleshooting
Work EnvironmentOnline chat platforms, social media, community forumsCustomer support software, email, live chat, phone
Employer & IndustrySocial media companies, online communities, gaming platformsRetail, tech companies, service providers
Search & Comparison IntentUnderstanding moderation roles, community managementCustomer service, troubleshooting, client communication

Contract Remote Chat Moderators focus on managing online communities and ensuring appropriate content, while Contract Remote Customer Support Agents handle customer inquiries and resolve issues. Both roles require strong communication skills and are performed remotely, but they serve different functions within organizations.

What are the most commonly searched types of Remote Chat Moderator jobs in New York?

The most popular types of Remote Chat Moderator jobs in New York are:

What are popular job titles related to Contract Remote Chat Moderator jobs in New York?

For Contract Remote Chat Moderator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Contract Remote Chat Moderator jobs in New York look for?

The top searched job categories for Contract Remote Chat Moderator jobs in New York are:

What cities in New York are hiring for Contract Remote Chat Moderator jobs?

Cities in New York with the most Contract Remote Chat Moderator job openings:

Contract Remote Chat Moderator jobs near you

User Researcher, Consumer (Part-Time Contract)

Maven Clinic

New York, NY • Remote

$90 - $120/hr

Full-time, Part-time, Contractor

Posted 8 days ago

Job description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

  • TIME 100 Most Influential Companies (2023, 2026)
  • Fortune Change the World (2024)
  • CNBC Disruptor 50 List (2022, 2023, 2024)
  • Fortune Best Workplaces for Millennials (2024)
  • Fortune Best Workplaces in Health Care (2024)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is building a new direct-to-consumer business, and we're making decisions every week that should be informed by real user insight: how women think about GLP-1 care, what makes a virtual clinic feel trustworthy, where our funnel loses people and why. We are looking for a part-time user researcher to own research end to end for our consumer team.

This is a hands-on contract role for someone who can operate independently: you'll scope studies with product and design, recruit participants, run the research - either in-house or using a third party platform, and bring back insights the team actually uses. You'll also help us level up, shaping our tooling and research process as the team grows.

This is a part-time contract engagement of approximately 10-20 hours per week, for an initial 6-month term with intent to extend or expand for the right person. The role is fully remote and open to candidates anywhere in the US.

What You'll Do:

  • Partner with product and design to identify the questions worth answering and scope research that answers them
  • Own the full study lifecycle: research plans, participant recruiting, moderation, analysis, and synthesis
  • Run both qualitative and quantitative work, from user interviews and usability sessions to surveys, choosing the right method for each question
  • Share insights in ways that travel: crisp readouts to the working team and digestible takeaways for the broader org
  • Help define our research tooling and process, recommending what we should adopt, drop, or change

What You'll Bring:

  • 5+ years of user research experience, including consumer products
  • True mixed-methods range: you've designed and fielded surveys with sound methodology and you're a skilled interviewer and moderator; you're familiar with AI-augmented methods and tools.
  • A track record of running research end to end with minimal oversight, ideally as a contractor, consultant, or solo researcher
  • Strong synthesis and communication: you turn messy data into clear, decision-ready insights
  • Comfort in a fast-moving environment where research has to keep pace with weekly ship cycles
  • Experience in healthcare, tele-health, or another trust-sensitive consumer space is a plus
  • Experience researching subscription products or conversion funnels is a plus
  • Experience standing up research practices or tooling at an early-stage team is a plus

The hourly rate for this role is $90 - $120 per hour. Individual pay decisions are based on qualifications, experience, and skillset. This is a 1099 contract position and is not eligible for Maven employee benefits.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, and WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.