As a Virtual Sales Executive In House, you will be responsible for presenting the Hilton Grand Vacations ownership products and programs to our owners and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company.
Here's why you'll love it here!
We offer an excellent benefits package to our full-time Team Members that include:
- Salary is based on commission & bonuses governed by a compensation plan, which provides for an hourly rate of $16 as an advance against commissions. In House Sales Executives have targeted annual earnings of $140,000 per year, with some Team Members earning substantially more based on their individual performance.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
- Generous Paid Time Off Program, Paid Sick Days, Paid Parental Leave
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details:
Our Sales Department operates 7 days per week. Paid training is provided for your first 2 weeks. 5-day work week and hours will be assigned following completion of training based on business needs.
Additional Responsibilities Include:
- Demonstrates the ability to work independently, collaboratively, and with key partners across the organization such as, but not limited to, Marketing, Club, Business Management, and on-site offices.
- Able to work remote and in office during normal business hours as needed.
- Delivers a high level of professional excellence within the HGV culture, including high standards of work ethic, integrity and coachability.
- Team members must be capable of delivering on stated goals and objectives of the role and ensure budgeted targets are achieved or exceeded.
- Maintains a presentable, professional work from home environment free of noise and distraction.
- Participates in all scheduled sales meetings and trainings via platforms such as Microsoft Teams Meetings, Ring Central, etc.
- Ensure sales are closed and sustained through the CRM process and current and knowledgeable regarding prices, financing rules, FDI, etc.
- Consistent follow through on all Hawaii policies, procedures, and ensuring all compliance and communicates findings and recommendations with leadership to obtain acknowledgement of opportunities for improvement and process recommendations.
- Must maintain training and compliance requirements via HGV Training platforms and modules.
- Other duties as requested by management in which the team member is capable of performing and expected of the role.
Work From Home Expectations:
- Ensure that "remote" sales occur within a secured and private space, where customer and company information remain confidential and within HGV security compliance/regulations.
- Ensure that home office has appropriate lighting, audio, and wireless connections to avoid technological inconveniences.
- While HGV will provide technological support where appropriate, Team Member shall maintain data and network requirements (with a minimum of 5G data speed or greater) to ensure intellectual property and data speed services are within HGV standards of service.
- Ensure external distractions that would diminish any sales presentation value and or create distractions are removed during presentation (aka tour) times.
- Maintain open communication with business partners (i.e. Support Services, Quality Assurance Management, Marketing, Tour Coordinator, Contracts, Sales Management team) via MS Teams Chat during presentation (aka tour times)
- Under NO circumstances is Team Member allowed to share use of HGV issued equipment (including devices, monitors, keyboards, etc) and its software for personal use or with another person, HGV employed or otherwise.
Qualifications - What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Must be a resident of the state of Hawaii
- High School Diploma/GED equivalent
- 1+ years of sales and customer service experience
- 2+ years of previous timeshare/vacation ownership experience
- Ability to resolve complex customer service issues and troubleshoot basic virtual/online issues
- Able to establish a professional remote work area and adapt to changes in a fast-paced environment
- Valid Hawaii Real Estate license
- Able to work a flexible work schedule to include weekends and holidays and mornings/evenings
- Expert level use of MS Office (Outlook, Power Point, Word, Excel, Teams) and the ability to work will all assigned IT hardware/software (i.e. mouse, keyboard, multiple monitor set up, internet, mobile device pad, stylus, Projection Features, etc),
- Required Internet Connection with minimum speed of 20MBPS
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1 + years of In-House timeshare/vacation ownership experience
- Previous online/virtual sales or marketing experience
- Two years of customer service experience and the ability to facilitate and close high-end sales
- Previous Hilton Grand Vacations experience
- Proficient in GRYPP, Clearslide, Zoom, and Virtual Phone Software (i.e. Ring Central)
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Must be a resident of the state of Hawaii
- High School Diploma/ GED or equivalent
- 1+ years of sales and customer service experience
- 2+ years of previous timeshare/vacation ownership experience
- Ability to resolve complex customer service issues and troubleshoot basic virtual/online issues
- Able to establish a professional remote work area and adapt to changes in a fast-paced environment
- Valid Hawaii Real Estate license
- Able to work a flexible work schedule to include weekends and holidays and mornings/evenings
- Expert level use of MS Office (Outlook, Power Point, Word, Excel, Teams) and the ability to work will all assigned IT hardware/software (i.e. mouse, keyboard, multiple monitor set up, internet, mobile device pad, stylus, Projection Features, etc),
- Required Internet Connection with minimum speed of 20MBPS
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1 + years of In-House timeshare/vacation ownership experience
- Previous online/virtual sales or marketing experience
- Two years of customer service experience and the ability to facilitate and close high-end sales
- Previous Hilton Grand Vacations experience
- Proficient in GRYPP, Clearslide, Zoom, and Virtual Phone Software (i.e. Ring Central)
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Additional Responsibilities Include:
- Demonstrates the ability to work independently, collaboratively, and with key partners across the organization such as, but not limited to, Marketing, Club, Business Management, and on-site offices.
- Able to work remote and in office during normal business hours as needed.
- Delivers a high level of professional excellence within the HGV culture, including high standards of work ethic, integrity and coachability.
- Team members must be capable of delivering on stated goals and objectives of the role and ensure budgeted targets are achieved or exceeded.
- Maintains a presentable, professional work from home environment free of noise and distraction.
- Participates in all scheduled sales meetings and trainings via platforms such as Microsoft Teams Meetings, Ring Central, etc.
- Ensure sales are closed and sustained through the CRM process and current and knowledgeable regarding prices, financing rules, FDI, etc.
- Consistent follow through on all Hawaii policies, procedures, and ensuring all compliance and communicates findings and recommendations with leadership to obtain acknowledgement of opportunities for improvement and process recommendations.
- Must maintain training and compliance requirements via HGV Training platforms and modules.
- Other duties as requested by management in which the team member is capable of performing and expected of the role.
Work From Home Expectations:
- Ensure that "remote" sales occur within a secured and private space, where customer and company information remain confidential and within HGV security compliance/regulations.
- Ensure that home office has appropriate lighting, audio, and wireless connections to avoid technological inconveniences.
- While HGV will provide technological support where appropriate, Team Member shall maintain data and network requirements (with a minimum of 5G data speed or greater) to ensure intellectual property and data speed services are within HGV standards of service.
- Ensure external distractions that would diminish any sales presentation value and or create distractions are removed during presentation (aka tour) times.
- Maintain open communication with business partners (i.e. Support Services, Quality Assurance Management, Marketing, Tour Coordinator, Contracts, Sales Management team) via MS Teams Chat during presentation (aka tour times)
- Under NO circumstances is Team Member allowed to share use of HGV issued equipment (including devices, monitors, keyboards, etc) and its software for personal use or with another person, HGV employed or otherwise.
