Contract Knowledge Graph Software Engineer Jobs in Springfield, MA

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

As a Software Engineer, you will be a core contributor to Verint's QM and PM engineering team. You will design and build full-stack features end-to-end, write high-quality automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible impact on enterprise customers worldwide. You will be surrounded by experienced engineers who are invested in your growth, working in a modern Agile environment on software that matters.

Principal Duties and Essential Responsibilities:

Full-Stack Development

• Design, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applications.

• Translate product requirements and UX designs into well-structured, testable, and performant code.

• Implement scalable microservices and modular frontend components that support high concurrency and enterprise-scale data volumes.

• Participate in design and architecture reviews; contribute to discussions on API contracts, data models, and service boundaries.

• Proactively identify and address performance bottlenecks, security gaps, and technical debt.

• Write clean, idiomatic code following team standards; actively contribute to improving those standards over time.

Quality Assurance and Testing

• Write comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD).

• Enforce code quality through peer reviews, static analysis, and adherence to the team's Definition of Done.

• Investigate and reproduce reported defects; perform root-cause analysis and deliver timely, well-tested fixes.

• Champion a shift-left testing mindset — integrating quality checks early and continuously in the development lifecycle.

Production Support and Maintenance

• Triage, prioritize, and resolve bugs, regression issues, and customer-reported problems within agreed SLA windows.

• Provide Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective actions.

• Monitor application health using observability tooling (logs, metrics, traces); proactively surface anomalies before they impact customers.

• Maintain and improve runbooks and operational documentation for supported features.

AI/ML Integration and Continuous Improvement

• Integrate AI/ML capabilities — including LLM-powered features, automated scoring, and speech-to-text — into product features in collaboration with Verint's AI research teams.

• Evaluate and pilot emerging technologies; propose adoption where they improve quality, performance, or developer productivity.

• Identify and contribute to refactoring initiatives that reduce complexity and improve long-term maintainability.

• Stay current with industry engineering trends through reading, experimentation, and participation in technical communities.

Collaboration and Communication

• Work in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data Engineers.

• Actively participate in all Agile Scrum ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.

• Provide accurate effort estimates and proactively surface risks, blockers, and dependencies.

• Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async-first communication practices.

• Support the growth of junior engineers through constructive code reviews and knowledge sharing.

CI/CD and DevOps Practices

• Build, maintain, and improve CI/CD pipelines using Jenkins, GitHub Actions, or Azure DevOps — ensuring reliable, automated build-test-deploy workflows.

• Containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS) following GitOps and IaC principles.

• Implement secure deployment practices: secrets management, environment-specific configuration, and staged rollout strategies.

• Optimize pipeline performance to minimize build times and deliver faster feedback loops to the team.

Minimum Requirements:

• Bachelor’s degree in computer science / software engineering (or similar) or equivalent experience

• 3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teams

• Proven track record of delivering full-stack features in an Agile/Scrum team with regular sprint cadences.

• Hands-on experience with both backend API development and frontend UI implementation in a production codebase.

• Back-End: Solid proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Good understanding of RESTful API design, OAuth 2.0/JWT, and basic microservices patterns.

• Front-End: Working proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, state management). HTML5, CSS3, and foundational accessible UI development. Ext JS / Sencha familiarity is a plus.

• Databases: Working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design, SQL query writing, and basic indexing. Exposure to NoSQL stores (Redis, Elasticsearch, MongoDB) is a plus.

• Cloud and Infrastructure: Exposure to AWS or Azure core services. Familiarity with Docker and basic Kubernetes concepts.

• Testing: JUnit/TestNG/Jest unit tests and integration tests. Exposure to E2E testing tools (Playwright, Cypress, or Selenium). BDD with Cucumber is a plus.

• CI/CD and DevOps: Working knowledge of Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. Git branching strategies and pull request workflows.

• AI and Emerging Tech: Exposure to LLM APIs or AI-powered tooling is a plus; curiosity and eagerness to develop these skills in the role.

• Strong analytical thinking and a structured approach to debugging and problem-solving.

• Clear written and verbal communication in English; able to document technical work clearly and participate actively in team discussions.

• Self-motivated and eager to learn: takes initiative to understand problems deeply and asks good questions when stuck.

• Collaborative and team-oriented: contributes positively to squad culture and values diverse perspectives.

• Growth mindset: receptive to feedback, committed to continuous improvement, and excited to be challenged.

• Solid experience with Agile Scrum or Kanban; comfortable with all sprint ceremonies.

• Familiarity with Jira, Confluence, or Azure DevOps Boards for backlog tracking and documentation.

• Exposure to test-driven development (TDD) and behavior-driven development (BDD) practices.

Preferred Skills:

• Experience or academic exposure to workforce management, customer experience, or enterprise analytics domains.

• Familiarity with Verint WFO, QM, or PM products or comparable SaaS platforms.

• AWS Certified Developer or Azure Developer Associate certification, or active pursuit of one.

• Experience with observability tools such as Datadog, Grafana/Prometheus, or ELK.

• Contributions to open-source projects or a portfolio of personal/side projects.

• Exposure to OWASP Top 10 security practices and secure coding principles.

MIN: 110K

MAX: 130K

#LI-KD1

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

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