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Contract Government Technical Writer Jobs in Delaware

Technical Staffing Resources

Equipment Buyer

Newark, DE · On-site

This is a long-term contract position in Newark, DE. Responsibilities: * Negotiate, develop, manage ... High School diploma with craft or technical expertise, Technical degree (2 year), or engineering ...

Relative Dynamics

Flight Safety Analyst

Dover, DE · On-site

... contract at the NASA Goddard Space Flight Center (GSFC). In this role, you will be employed by ... Excellent oral communication and technical writing skills. * Excellent mathematics skills.

Relative Dynamics

Flight Safety Analyst

Milford, DE · On-site

... contract at the NASA Goddard Space Flight Center (GSFC). In this role, you will be employed by ... Excellent oral communication and technical writing skills. * Excellent mathematics skills.

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Contract Government Technical Writer information

What does a contract government technical writer do?

A Contract Government Technical Writer creates clear, accurate, and detailed documentation for government agencies or organizations working with the government. Their work often includes writing user manuals, policy documents, reports, proposals, and technical guides that comply with government standards and regulations. They may collaborate with subject matter experts, engineers, and project managers to ensure the information is precise and accessible. Since they work on a contract basis, their assignments can vary in length and scope, depending on the project's needs.

What are the key skills and qualifications needed to thrive as a contract government technical writer?

To thrive as a Contract Government Technical Writer, you need strong writing, editing, and research skills, along with a solid understanding of government standards and compliance requirements. Familiarity with tools such as Microsoft Office Suite, Adobe Acrobat, and content management systems, as well as certifications like Certified Professional Technical Communicator (CPTC), are often beneficial. Attention to detail, the ability to communicate complex information clearly, and effective time management are standout soft skills for this role. These skills ensure the delivery of accurate, compliant, and easily understood documentation critical for government operations and contracts.

What are the typical challenges faced by contract government technical writers when working with multiple stakeholders?

Contract government technical writers often collaborate with various stakeholders, such as project managers, subject matter experts, and compliance officers. One common challenge is balancing the diverse requirements and feedback from these groups while adhering to strict federal documentation standards. Effective communication and strong organizational skills are essential to manage revisions and ensure all documentation meets regulatory guidelines and deadlines. Additionally, adapting to different project management tools and documentation platforms within each agency can require flexibility and quick learning.

What is the difference between Contract Government Technical Writer vs Contract Technical Writer?

AspectContract Government Technical WriterContract Technical Writer
CredentialsTypically requires security clearances, technical writing certifications, and familiarity with government standardsRequires technical writing skills, certifications, and industry-specific knowledge, but usually no security clearance
Work EnvironmentPrimarily government agencies, defense contractors, or federal projectsVaries across industries like technology, healthcare, or manufacturing, often in corporate settings
Employer & Industry UsageUsed mainly in government and defense sectorsCommon in private sector, consulting firms, and various industries

Contract Government Technical Writers focus on federal and defense projects requiring security clearances and adherence to government standards. In contrast, Contract Technical Writers work across diverse industries without the need for security clearances, adapting to different corporate environments.

What cities in Delaware are hiring for Contract Government Technical Writer jobs?

Cities in Delaware with the most Contract Government Technical Writer job openings:

Contract Government Technical Writer jobs near you

Technical Support Specialist - Government

Wilmington, DE • On-site

Relativity
See more jobs at Relativityexternal

$54K - $80K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Posting Type

Hybrid

Job Overview

The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday-Friday with a 9-hour shift ranging from 7am-7pm Central US (United States) Time.
Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond to client questions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update ticketsona timelybasis

  • Provideresponsive support to clients during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to worka9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Obtain Public Trustclearancewithin the defined timeline provided by management

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills/Qualifications

  • Customer support experience

  • Client-focused and ability to understand expectations

  • Direct experience supporting clients as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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