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Consumer Banking Jobs (NOW HIRING)

$18.25 - $22.25/hr

Associate's or Bachelor's degree and/or equivalent banking work experience preferred. Level of ... Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)

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Consumer Banking information

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How much do consumer banking jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for consumer banking in the United States is $25.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $28.37 per hour, depending on experience, location, and employer.

What is consumer banking?

Consumer banking, also known as retail banking, refers to the services that banks provide directly to individual customers, rather than businesses. These services typically include checking and savings accounts, personal loans, credit cards, mortgages, and other financial products designed for personal use. Consumer banking aims to help individuals manage their money, save for the future, and access credit when needed. Banks usually provide these services through physical branches, online platforms, and mobile apps.

What are the key skills and qualifications needed to thrive as a Consumer Banking professional, and why are they important?

To thrive in Consumer Banking, you need a solid understanding of financial products, customer service expertise, and often a relevant degree in finance or business. Familiarity with banking software, CRM systems, and digital transaction platforms is typically required, and certifications like Series 6 or 63 can be advantageous. Strong interpersonal skills, attention to detail, and problem-solving abilities help build trust and address client needs effectively. These competencies ensure effective client management, regulatory compliance, and the delivery of a positive banking experience.

What are some common challenges faced by professionals in consumer banking, and how can they be effectively managed?

Professionals in consumer banking often encounter challenges such as handling a high volume of customer inquiries, meeting sales targets for banking products, and staying updated on regulatory changes. To effectively manage these challenges, it's important to develop strong communication and problem-solving skills, maintain up-to-date product knowledge, and work collaboratively with colleagues to resolve complex issues. Leveraging technology and continuous training can also help streamline processes and improve customer satisfaction.
What cities are hiring for Consumer Banking jobs? Cities with the most Consumer Banking job openings:
What are the most commonly searched types of Consumer Banking jobs? The most popular types of Consumer Banking jobs are:
What states have the most Consumer Banking jobs? States with the most job openings for Consumer Banking jobs include:
Infographic showing various Consumer Banking job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 4% Hybrid, and 3% Remote job distribution, with an average salary of $52,717 per year, or $25.3 per hour.
Product Delivery Lead - Consumer Banking

Product Delivery Lead - Consumer Banking

US Bank

Cincinnati, OH • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

37th of 141 rated banks


Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Consumer Product Delivery Lead is a senior individual contributor responsible for driving end-to-end delivery and execution readiness across a portfolio of Consumer Product strategic initiatives within Deposits and Unsecured Lending.


This role operates at the intersection of strategy, execution, and governance, ensuring initiatives are clearly defined, execution-ready, and delivered with high quality and transparency. The Delivery Lead partners closely with Product, Technology, Risk, and Compliance to align scope, manage dependencies, and provide clear readiness signals to support go-live and governance decisions.

This role also provides embedded Business Line Acceptance (BLA) testing leadership, ensuring end-to-end validation, defect governance, and business readiness standards are consistently applied across initiatives.

Key Responsibilities

Delivery Leadership

  • Lead delivery across multiple strategic initiatives or product lanes, aligned to Consumer Product priorities

  • Drive execution readiness by defining scope, ownership, dependencies, and delivery plans prior to technology handoff

  • Facilitate delivery from intake through go-live in partnership with Product, Technology, and business stakeholders

  • Identify and manage risks, dependencies, and trade-offs impacting delivery outcomes

  • Provide clear, structured, executive-ready updates on status, risks, and decisions

Requirements & Execution Management

  • Own and drive business requirements from intake through delivery

  • Translate business needs into structured requirements and user stories in Jira

  • Ensure requirements are validated prior to build and test, reducing rework

  • Maintain traceability between requirements, delivery, and testing outcomes

Jira & Delivery Governance

  • Maintain Jira as the system of record for features, epics, and readiness tracking

  • Ensure accurate updates across status, product phase, release timing, and dependencies

  • Provide visibility into execution readiness, delivery health, and risk posture for leadership

Business Readiness & BLA Testing

  • Lead BLA end-to-end test strategy and coordination across initiatives

  • Define E2E validation scope and ensure coverage of customer-facing digital journeys

  • Coordinate testing activities across partners; ensure readiness alignment

  • Own defect management and readiness signaling in Jira, including prioritization and escalation

  • Partner with Risk and Compliance to support governance and approval decisions

  • Ensure post-production validation is completed and documented

Quality & Continuous Improvement

  • Apply consistent delivery, requirements, and testing practices aligned to enterprise standards

  • Leverage AI/Copilot to accelerate requirements development and test planning

  • Identify opportunities to improve delivery quality, efficiency, and coordination

Executive Presence & Stakeholder Leadership

  • Demonstrate strong executive presence in written and verbal communications

  • Communicate complex delivery topics in a clear, concise, and decision-ready manner

  • Influence cross-functional partners without direct authority

  • Operate with sound judgment and accountability in high-visibility environments

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Six or more years of related experience


Preferred Skills/Experience

  • Experience leading delivery and execution readiness for complex, cross-team initiatives

  • Experience with Agile delivery and business analysis practices

  • Experience using Jira for requirements and delivery tracking

  • Strong communication and stakeholder management skills

  • Experience with end-to-end test strategy, defect management, and business readiness

  • Experience supporting digital banking experiences (e.g., account management, transfers, lending journeys)

  • Experience working in regulated environments with Risk and Compliance partners

  • Familiarity with Confluence and enterprise testing practices (e.g., TCOE)

  • Experience leveraging AI tools to accelerate delivery artifacts.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.


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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

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